One Move

One MoveVerified MoverVerified Mover

here you'll find all the moving reviews, ratings, complaints, and customer testimonials you'll ever need for One Move. If you have used this moving company in the past and you wish to share your moving experience, Write a review on One Move


4.2(13) Reviews
Accuracy of Estimate 3.7
Moving Services 4.5
Packing Services 4.2
Professionalism 4.5

92% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
License Info: US DOT # 1785090
ICC MC # 650587
Insurance: On file: $1,000,000
Required: $750,000
Year of Estd: 10/1/2004

Hours of Operation

Mon - Sun : 7am - 7pm CST


Payment Options

Visa, Master, Discover or Cash


If this is your business / listing, Click here to update your info.

One Move Location

Address

One Move
1909 Rock street, #3
Mountain ViewCA 94043 USA


Contact Info

Toll Free: 1-877-663-3803
Phone: 650-963-9463
Fax: 1-866-351-7557



One Move: Gallery


Reviews

No Photo Nickflores
October 22, 2018

5.0

Amazing Team!

This our second time using this moving company. Their professionalism on site is great. Friendly, courteous, knowledgeable, careful and just plain nice to work with. Very happy to recommend One Move for moving services.

Origin : Mountain View, CA
Destination : Mountain View, CA

Quoted Price : $900.00
Actual Price : $900.00

No Photo Aya
August 3, 2018

5.0

Excellent Service

One Move - professional team. On time. Handled all boxes and furniture with extra care. Not a single broken glass. The AAA team. Very happy from service,office,customer approach and price.

Origin : San Jose
Destination : Redwood City

No Photo Christine
June 13, 2014

3.0

They did a great job and kept me in ...

It was OK. The guys brought a huge truck, which they didn't need to do, so they parked down the hill and do a lot more walking than normally would have had to do, and they weren't dressed appropriately in my mind - they weren't in uniforms. They did a great job, and they got me under the price I wanted, overall I'm pretty happy with it.

Origin : San Jose, CA
Destination : East Palo Alto, CA

No Photo Rahaf
June 3, 2014

4.5

The service was good, if a little ...

I liked it. Nothing was broken or dusty. They were very friendly with me. It's very good, but at the same time it was expensive, but it was worth it.

Origin : Berkeley, CA
Destination : San Jose, CA

No Photo Uday
May 13, 2014

1.0

STAY AWAY!!!! LIED TO, OVERCHARGED AND ...

NEGATIVE FIVE STARS. MULTIPLE MISREPRESENTATIONS AND USE OF HIGH-PRESSURE TACTICS. AWFUL EXPERIENCE!!!! THE MOVE ESTIMATE: Dan Berman (The Owner) came to our house to estimate the move. He quoted a not to exceed price as well as an hourly rate. The not to exceed estimate was significantly higher ($600+) than competitors but we went with him on our realtor's recommendation. However, we were told that the price would be reduced if we packed some of the boxes ourselves and moved some stuff independently. After the estimate and before the move, we sold, gave to charity or moved out approximately 1/3 of the items in the house including a dining table, a sofa, chairs, TVs, and a king size bed. We packed 95% of our stuff in boxes and left only items that could not be packed in boxes because of size. Because of our effort, we expected a commensurate 1/3rd reduction of cost or something to that effect. More importantly, we were told that the move would be efficient, without hassle. As an executive at a Fortune 100 and my wife a psychologist with a heavy patient load, we did not have time to supervise the move or deal with the details. We made that clear to the estimator. THE MOVE OUT(Began at 8:00 a.m.): It occurred like a circus. Daniel, the foreman, came in, with his crew and spent 30 minutes surveying (not moving things). He then handed me the contract and asked me to exclude almost 100 item in my house line by line from insurance coverage OR THEY WOULD NOT MOVE IT (MOVING FRAUD/EXTORTION #1). First off, I was getting ready for work and expected that I would not be bothered. I expected them to move the stuff. Period. Moreover, I did not expect that I had to re-read and renegotiate the contract WITH THE THREAT OF NOT GOING FORWARD (MOVING FRAUD/EXTORTION #2). On top of that, he said those items would need to be individually wrapped and cost an additional $10 to $30 each adding up to more than $1000 extra on top of the estimate OR THEY WOULD NOT MOVE IT (MOVING FRAUD/EXTORTION #3). Meanwhile, his crew moved boxes into the truck. We had no opportunity to back out without a back up moving company in place. We had to hand over the keys to the new owner by 5 P.M. Every 5 minutes the foreman or crew bugged me with questions, found new items to charge me more with and/or showed me minor existing scratches on the furniture. I spent 1 1/2 hours dealing with this annoyance. 5 HOURS LATER(1 p.m.): I get a call from the foreman. They said the truck was full AND I NEEDED TO MOVE THE REMAINING STUFF MYSELF. (WTF!?!) I rushed home from work and broke all my afternoon appointments. WE ARE NOT MOVERS. I will post of a video of what was remaining (IT WAS A LOT..approximately 1/4 of our stuff). He said WE WOULD HAVE TO REWRITE THE CONTRACT IF WE WANTED TO MOVE THE REST. HE WAS HOLDING US HOSTAGE YET AGAIN. I immediately complained to management. At that point, the owner (Dan Berman) accused us of bringing more stuff into the house and "P

Origin : Cupertino, CA
Destination : Saratoga, CA

No Photo Barbara
April 15, 2014

4.8

They did a good job

They did a great job. They didn't break anything--maybe a glass broke. They were very careful--we wanted them to be careful and they were. They did not waste time, they got the job done and they were polite. They were expensive. They were 300 and something dollars higher than any other company, but we chose them anyway because we wanted them. But they were on the high side. But when it came time to pay the bill, the first move came in a little less than they said on the estimate, but the next day the second move came in a little higher. One thing that I found outrageously irritating was charging for tape. They have tiny rolls of tape and it cost three dollars a roll and they went through like 30 rolls of tape. It was an unbelievable little rip off. They said every company does this. I never had it happen to me in Oregon but it happened here. I think it's just another way for people to gouge you for an extra 100 bucks for absolutely nothing, for tape. The tape must have cost the company five dollars and they charge us like 100 for it. So that's extremely irritating. Other than the tape, everything else they did was really good.

Origin : Pleasanton, CA
Destination : San Ramon, CA

No Photo Timothy
April 8, 2014

5.0

Pretty good

It was really good. The staff was nice. The price was comparable to the market. Very customer friendly. Got the job done in a fast, good amount of time. [Packing] was pretty good. The original quote was $1000 but was brought down to about $800.

Origin : San Francisco, CA
Destination : San Mateo, CA

No Photo Joseph
March 3, 2014

4.8

They did a fantastic job

It was a great experience i think they did a fantastic job, i definitely consider using them again when move again. The only thing was that the estimate was probably a couple hundred dollars what the actual cost was.

Origin : Emeryville, CA
Destination : Oakland, CA

No Photo Riva
November 27, 2013

4.0

Did a wonderful job

It was great. They were wonderful, they responded quickly and they were very professional. There was some confusion about whether I had signed up with them or a different company, but they were just very respectful and helpful. They showed up on-time, they kept in touch with me and they did a good job. It was a reasonable cost for me. They were careful with the stuff, and I appreciate that. I would recommend them and I received all the services that I requested.

Origin : Redwood City, CA
Destination : San Jose, CA

No Photo Michele
March 18, 2013

5.0

Competitively priced effecient service

The experience was very good. They were very efficient. The prices were competitive. They were all pretty much same pricing. Yes packing was done up to my satisfaction. Yes I received all the services that I have requested.

Origin : Pleasant Hill, CA
Destination : Dublin, CA

No Photo Eduardo
February 19, 2013

4.0

Excellent service but pricey

Very good. The only problem is that they are expensive. They work hard. They are very detailed about putting all the stuff in the boxes. They really take care of me. The crew members were excellent. They left a little bit early. They had like about 25 minutes but they still charged me like for full amount. Everything is fine just like I said. I have to spend like extra boxes, extra folds, extra materials that we need to put the heavy stuff and all that cost me almost $400 more and I didn't had any choice because I need to get it done. Like I said everything is fine. Everything is excellent. It is just that they charge too much money. Yes packing was done up to my satisfaction.

Origin : Union City, CA
Destination : Union City, CA

No Photo Tammy
November 5, 2012

4.8

Responsive and timely

This is the first time I am moving and was very impressed with their service. Right from the time of booking to the last minute on the job they were very friendly and prompt in answering any of our questions. The movers were timely and responsive. They were extra careful while loading and unloading heavy furniture. I would definitely like to recommend them to anyone who wants responsive service.

Origin : San Ramon, CA
Destination : Santa Clara, CA

No Photo Cindy
October 2, 2012

4.0

They cared about our furniture, so I ...

My moving experience was very good. What I thought would take about three hours, ended up being about more than five hours. We really underestimated the time it would take to complete the move, but that was our fault, and so I don’t blame them for that. They were on time. There were three men and they worked very, very hard that day. One of the things that I appreciated about them was that no one was sloppy at all and they really tried to get me out of my old place as quickly as possible! They were efficient, dependable and they worked very hard. There wasn’t any damage or anything like that. They cared about our furniture, so I would rate them very highly and I would recommend them. But there was one thing that I didn’t understand, forexample, why I was charged for the packing supplies. My suggestion would be for them to explain this to their customers, that would be great.

Origin : Richmond, CA
Destination : El Sobrante, CA


We the One Move, provide excellent service in relocating the people throughout the continent of United States. Spotting the team with ART logo on the back of their T-shirts means you have found the right people for your relocation services. You can locate our service both through the symbol and the service provided. Shifting family, corporate or business is a need for you which brings various concerns on the goods you transport starting from its safety to trust on the movers etc. We acknowledge your worries in order to provide a proper solution to it. As promised we take the relocating assignment like an art work. Our professional staffs take care of every object, documents and goods placed in our hand with utmost care. The packing of an art work undergoes another level of work which preserves it from damage during relocation.

We guarantee you its safety since we employ persons with the caliber to handle things as their own after undergoing the training we give to them. We take relocation project of all type local, long distance and international. Regarding the fares and other details you can contact our experienced estimator. The estimation will be based on the detail you provide about your shift. We give our labor to pack, load, unload, and to unpack your goods. Our experienced drivers will reach you with the goods within the estimated time.

Along with our services, you can also avail storage facility by placing a request with us. We own neat and clean storehouse with every possible measure for the security of your goods. We charge your storage according to the space occupied. For any need of further details or clarification you can contact us over phone, also you can visit our place to witness our service.

DBA Name: The One Move
Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 1
Drivers: 1
MCS-150 Form Date: 10/2/2013
MCS-150 Mileage (Year): 15,000 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
478 Farley St Mountain View, CA, 94043
Phone: 650-468-1126

Mailing Address:
478 Farley St Mountain View, CA, 94043

Last Updated Date: November 28, 2013

Property Passenger Household Goods Private Enterprise
CloseCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active None None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $1,000,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionReinstated
Original Action Dt.12/03/2009
Disposition
Disposition Dt.

Revocation

Auth TypeCommon
1st Served Date10/22/2009
Effective Date11/24/2009
ReasonInvoluntary Revocation

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierUnited Financial Casualty Company
Policy/SuretyCA 5318828
Posted Date10/17/2011
Converage From and To$0 - $1,000,000
Effective Date10/14/2011
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierUnited Financial Casualty Company
Policy/SuretyCA 5318828
Converage From and To$0 - $1,000,000
Effective Dt. From and To 08/25/2009 - 10/14/2011 Replaced

Insurance Address

CarrierAdriatic Insurance Company
Auth
Address3501 N. CAUSEWAY BLVD. METAIRIE, LA USA 70002
Telephone800-535-7291
Fax504-832-0605

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 0 0 0 0
Out of Service 0 0 0 0
Out of Service % 0 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
5/21/2010 - - Non-Ratable

Unsafe Driving

MeasurePercentileThreshold
00%
65%

Vehicle Miles Traveled (VMT) : 15000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 1
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
0< 3 driver insp.65%

Relevant Inspections : 0
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 0
Total Hours-of-Service (HOS) Compliance Violations : 0

Driver Fitness

MeasurePercentileThreshold
0< 5 driver insp.80%

Relevant Inspections : 0
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 0
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
0< 5 vehicle insp.80%

Relevant Inspections : 0
Total Inspections with Vehicle Maintenance Violations : 0
Total Vehicle Maintenance Violations : 0

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 1
Vehicle Miles Traveled (VMT) : 15000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 1
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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