Primary Moving & Storage, Hickory NC 28602 USDOT 2143490
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Primary Moving & Storage

Primary Moving & StorageVerified MoverVerified Mover

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(17) Reviews
Accuracy of Estimate
Moving Services
Packing Services

55% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 2143490
ICC MC # 745785
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 12/1/2010

Hours of Operation


Payment Options


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Primary Moving & Storage Location


Primary Moving & Storage
1820 1st Ave SW
HickoryNC 28602 USA

Contact Info

Phone: 828-328-5556

Primary Moving & Storage: Gallery


No Photo Saleem
July 5, 2017

Fair and Reasonable

It was fair, I wouldn't say excellent or bad, because what happened, I needed a medium size truck they brought a huge trailer, so we have parking [problem with all that trailer size.

Origin : Charlotte, NC
Destination : Charlotte, NC

No Photo Jonah
March 17, 2017

Great service

No complaints, got the job done without any problems. Would recommend for future moves.

Origin : Shelby, NC
Destination : Shelby, NC

No Photo Kebelbeck
February 6, 2017


I wish I had seen the reviews on this site before hiring this company. Our household was packed up and taken from Blowing Rock to Wilmington July 2016 and placed in storage while we were building a new home. We've just completed unpacking and some of the movers helped themselves to an antique candle stand from our deck, a snake skin guitar and all our sterling silver flatware, half of which was an heirloom. I've yet to get a hold of them but I'm not expecting any satisfaction since it's been over 6 months. They also ruined our dining room table by spilling something on it, wrapping it in a blanket and storing on end resulting in the whole end being warped.

Origin : Blowing Rock
Destination : Wilmington

Quoted Price : $5,800.00
Actual Price : $5,800.00

No Photo Salome
September 23, 2016

They were very efficient. I don't have ...

They were very efficient. They were very hard working. They were very good at what they did. It was late so that may be why they couldn't set up my bed because they said they would. Then they said they couldn't, I guess because it was dark. I didn't have any lights in there. But I don't have any complaints about them at all. They were fine. They were really good guys.

Origin : Royal Pines, NC
Destination : Royal Pines, NC

No Photo Toni
September 2, 2016

Everything was just really good.

I was very satisfied with it. They were very professional. They did very well. They were there when they said they were going to be. Everything was just really good.

Origin : Charlotte, NC
Destination : Charlotte, NC

No Photo Michael
August 6, 2016


Company is awful, was promised a receipt on several occasions. I was overcharged. Stay away folks. Read the bbb, yelp and google reviews. BAD SERVICE

Origin : Nc
Destination : Nc

Quoted Price : $85.00
Actual Price : $551.00

No Photo Anonymous
August 4, 2015

They were friendly, efficient and ...

I was very satisfied. They called me several times before the move to coordinate. ...The movers that came out were just wonderful ... They were just very friendly, very quick, very efficient, very careful with my things. I was very very happy with the company and with the movers.

Origin : Conover, NC
Destination : Hickory, NC

No Photo Bill
May 11, 2015

They lost my cat! I wouldn't hire them ...

They showed up three hours late, they break some stuff. They lose our freakin' cat. They take about three hours longer than it should have, because they get paid by the hour. It was just bad, I wouldn't hire these people to move my trash from my curb to the garage.

Origin : Farmington, NC
Destination : Clemmons, NC

No Photo Lynne
April 29, 2015

Everything was good.

They were friendly, courteous. They were willing to do whatever we needed done-they were willing to go above and beyond..we had two different stops and they were good about that. They were easy to talk to.

Origin : Gastonia, NC
Destination : Gastonia, NC

No Photo Ron
March 26, 2015

Screwed up a dining room table.

Not really I wasn't [satisfied]. They left some things undone and kind of screwed up an expensive dining room table.

Origin : Boger City, NC
Destination : Boger City, NC

No Photo Virginia
January 30, 2015

Did a good job but charged for an ...

They were very careful with our belongings and they did a good job of, you know, moving us... We only had a minor complaint, but, you know, nothing you can do about that. Only one vase got broken, but that's just accidental, so there was no big deal... Well, that's our complaint: We were quoted a maximum of $350 and after they got all of our belongings in the new place, we wound up paying $431, so we weren't happy about that. They charged an hourly rate of $75 an hour, and the lady I initially spoke to said it really should take no more than four hours, so she gave me $300, you know, for the price. And then she told me that the most that we should have to pay would be $350, and that was cheaper than anybody... So we thought $350 was still going to be reasonable and that's the amount of money that we made sure that we had. But the problem was when the guys got there one of the guys needed to use the bathroom... and he didn't come out for half an hour. And then when everything was packed up and we were almost at the exit that we needed to get off of, they called and said, "Oh, we're running out of gas, we've got to get gas right now." So then we got to the exit which was only a few yards up and went into the gas station and we waited thirty minutes for them to fill up the truck. And then we were only a block away from the apartments, but then we went to the apartments and then they hooked us for that extra hour. That's why it went up to $431 and we thought that was unfair to pay an extra hour because one kid had to go to the bathroom and took thirty minutes to do it. And it wasn't our problem that they were supposedly running out of gas, I mean, that's not on us. Otherwise, that's the one complaint we had, we though it was wrong, it was unfair that we paid an extra hour, we weren't prepared for it and they should have absorbed that because... but they were polite and they were friendly, and they did a good job of taking care of our things...

Origin : Charlotte, NC
Destination : Charlotte, NC

No Photo John
January 24, 2015

I had a very bad experience with this ...

The BBB accreditation for this business has been revoked. I had a very bad experience with Primary Moving and Storage. Apparently there are theives in the crew. During a move from Asheville, NC to Wilmington, NC over the weekend of Nov 28th through Dec 1 my HDTV was stolen. Despite repeated promises from the manager I was never reimbursed for the loss. John Noggle

Origin : Asheville, NC
Destination : Wilmington, NC

Quoted Price : $1,700.00
Actual Price : $1,700.00

No Photo Anonymous
December 11, 2014

Terrible - not satisfied at all!

We were not satisfied at all. It was terrible, they damaged the furniture it took them 11 hours to move a two-bedroom townhouse, it was terrible.

Origin : South Greensboro, NC
Destination : Aandt State University, NC

No Photo Anonymous
December 10, 2014

Everything took too long and things ...

It took eleven hours with three men ... Which is ludicrous ... [It] was ten minutes away .... They arrived three hours late, then they walked in and they said, "Oh, no, we forgot the packing tape!" ... It took them an hour to go get packing tape. That's ridiculous and very unprofessional ... All these guys were really nice, but the guy who was the head of the crew was in the kitchen packing ... It took him three hours ... Within five minutes of him starting to pack he dropped two mugs ... The other two guys that were working in other areas of the townhouse kept going back to the head guy and saying. "How do we do this? How do we do that?" So they didn't seem like they were very well-versed in how to move.

Origin : Greensboro, NC
Destination : Greensboro, NC

No Photo Lalita
November 24, 2014

Minus some broken items it was a good ...

They were punctual and efficient, they did break a couple things that I'm still waiting to get back, but other than that it was a good experience.

Origin : Mt View, NC
Destination : Bethlehem, NC

No Photo Gene
November 12, 2014

Overall Terrible Experience

My original post: Didn't want to rate it as "AWFUL", as it was cheap and you get what you pay for. If you have items that are valuable to you I would suggest other companies. I had items missing, furniture damaged due to being mishandled. Items were damaged due to falls. Have requested reimbursement for repairs with no luck. Guys came late and unprepared, didn't bring sufficient white paper or boxes and ended up using those I retained from prior move. The entire move took way longer than expected and I've heard that as a complain from others who used this company. I've removed my post on a promise of a reimbursement for damages. Must I say: that never happened. exuberance of messages and emails went unnoticed. I would never trust the business that uses lies and in vain promises.

Origin : HIckory, NC
Destination : Indianapolis, IN

Quoted Price : $3,200.00
Actual Price : $3,200.00

No Photo Anonymous
October 21, 2014

The movers were careful and courteous.

Everyone was very courteous, the guys were very aware of trying to keep from making any damage in the house or to the goods. They were fast.

Origin : Bethlehem, NC
Destination : Bethlehem, NC

No Photo Lywanna
October 14, 2014

Pretty terrible situation.

It was pretty terrible, I'm still trying to resolve it but the movers themselves were nice. It was just the whole situation, they forgot to put my move in with their dispatchers so it never got dispatched that day, so I didn't end up moving until about 6 p.m. that night.

Origin : Charlotte, NC
Destination : Charlotte, NC

No Photo Linda
August 22, 2014

Very dissatisfied with them!

I'm very dissatisfied with them and they have yet to call me about some damages. They broke an antique birch wood rocker that I've had for 40-something years. The packing was sloppy, shoddy. One or two of the guys might have been knowledgeable about moving. They sent a short truck for the agreed price and they ended up calling another truck and two other drivers, and charged me an additional $725 more dollars before they even brought the other truck.

Origin : Forest Oaks, NC
Destination : Harrisburg, NC

No Photo Susanna
January 11, 2012

Excellent Customer Service

I wanted to thank you again Primary Moving & Storage for the excellent customer service you have provided to Kingston with the moves you have done for our facility. I greatly appreciate the service you provided to our community, and plan on referring this company for all of our moves in the future. Mr. Teague, whose mother you moved this morning, was also very impressed, and that means a lot to us. You have made an excellent impression on me, and the other managers here, and that is how a successful company is run!" Thanks so much

No Photo Cheri
January 11, 2012

Very Professional, Very Accommodating, ...

Primary Moving & Storage were Very Professional, Very Accommodating, Very Responsible.

No Photo Serenity
January 11, 2012

Very Excellent, Professional, ...

Very Excellent, Professional, Efficient, Quick & Friendly Movers/ Office Personal was Professional & Prompt with the Estimate. Their initial Follow Up calls is what secured the move service, I appreciate the affordable price, we will refer Primary Moving & Storage to others. (Over all it was A Excellent Experience!! Thank You!

DBA Name: Primary Moving & Storage
Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 2
Drivers: 1
MCS-150 Form Date: 4/15/2011
MCS-150 Mileage (Year): -
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
3262 Highland Ave Hickory, NC, 28601
Phone: 828-270-1273

Mailing Address:
1371 14Th Ave Ne Hickory, NC, 28601

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status Active None None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.09/16/2011
Disposition Dt.

Active/Pending Insurance

Insurance CarrierProgressive Southeastern Insurance Company
Policy/SuretyCA 1655063
Posted Date09/20/2013
Converage From and To$0 - $750,000
Effective Date10/09/2013
Cancellation Date12/04/2013

Insurance History

Insurance CarrierProgressive Southeastern Insurance Company
Policy/SuretyCA 1655063
Converage From and To$0 - $750,000
Effective Dt. From and To 02/04/2013 - 10/09/2013 Cancelled

Insurance Address

CarrierProgressive Southeastern Insurance Company
AuthPca Filings
AddressP. O. BOX 94739 CLEVELAND, OH USA 44101


Inspection Type Vehicle Driver Hazmat IEP
Inspections 1 1 0 0
Out of Service 0 0 0 0
Out of Service % 0 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving


Vehicle Miles Traveled (VMT) : 0
VMT Year : -
VMT Source : -
Average Power Units (APU) x Utilization Factor (UF) : 1.7
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance

0< 3 driver insp.65%

Relevant Inspections : 1
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 0
Total Hours-of-Service (HOS) Compliance Violations : 0

Driver Fitness

0< 5 driver insp.80%

Relevant Inspections : 1
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0


Controlled Substances and Alcohol


Relevant Inspections : 1
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

0< 5 vehicle insp.80%

Relevant Inspections : 1
Total Inspections with Vehicle Maintenance Violations : 0
Total Vehicle Maintenance Violations : 0

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 1.7
Vehicle Miles Traveled (VMT) : 0
VMT Year :
VMT Source :
Average Power Units (APU) x Utilization Factor (UF) : 1.7
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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