Did a good job but charged for an ...
They were very careful with our belongings and they did a good job of, you know, moving us... We only had a minor complaint, but, you know, nothing you can do about that. Only one vase got broken, but that's just accidental, so there was no big deal... Well, that's our complaint: We were quoted a maximum of $350 and after they got all of our belongings in the new place, we wound up paying $431, so we weren't happy about that. They charged an hourly rate of $75 an hour, and the lady I initially spoke to said it really should take no more than four hours, so she gave me $300, you know, for the price. And then she told me that the most that we should have to pay would be $350, and that was cheaper than anybody... So we thought $350 was still going to be reasonable and that's the amount of money that we made sure that we had. But the problem was when the guys got there one of the guys needed to use the bathroom... and he didn't come out for half an hour. And then when everything was packed up and we were almost at the exit that we needed to get off of, they called and said, "Oh, we're running out of gas, we've got to get gas right now." So then we got to the exit which was only a few yards up and went into the gas station and we waited thirty minutes for them to fill up the truck. And then we were only a block away from the apartments, but then we went to the apartments and then they hooked us for that extra hour. That's why it went up to $431 and we thought that was unfair to pay an extra hour because one kid had to go to the bathroom and took thirty minutes to do it. And it wasn't our problem that they were supposedly running out of gas, I mean, that's not on us. Otherwise, that's the one complaint we had, we though it was wrong, it was unfair that we paid an extra hour, we weren't prepared for it and they should have absorbed that because... but they were polite and they were friendly, and they did a good job of taking care of our things...