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Puma Van Lines LLC

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4.5(47) Reviews
Accuracy of Estimate 4.5
Moving Services 4.6
Packing Services 4.6
Professionalism 4.6

89% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 2139244
ICC MC # 744605
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 1/1/2011

If this is your business / listing, Click here to update your info.

Puma Van Lines LLC Location

Address

Puma Van Lines LLC
4838 Woodall Street
DallasTX 75247 USA


Contact Info

Toll Free: 866-730-8631
Phone: 214-793-3097
Fax: 214-699-4420



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Reviews

No Photo Hamza
July 4, 2019

3.0

Worst moving experience

We booked them for a move from Texas to Florida. Initial process of assessment, quote and coordination seemed to go well. What happened afterwards is something I have never experienced in my 3 other long distance moves in the past. 1) I was verbally assured that we will get luggage in 3-5 days (5 days max). This turned out to be not true, which upset our whole move plan and added fuel to the fire of the moving stress. 2) They lost some of our stuff. They also made some very unprofessional mistakes e.g. not packing pieces of same furniture together, not packing TV cable and accessories together; which ended up being lost. 3) They broke some of our furniture. 4) The boxes and stuff was labelled poorly. A totally different party came to unpack our stuff. 2 people showed up for the work of 4. They were exhausted in 2 hours and showed displeasure in putting together our simple large furniture and simply refused some other due to complexity and didn't try. If they weren't so tired they could have done it or at-least tried; we ended up throwing away two twin beds. 5) Since the boxes were not labelled well; the delivery party just left them in our garage, which we are sorting out to date. 6) We thought we saved some money in the move with them, but ended up losing thousands more in form of lost/broken stuff, having to stay in hotels due to delayed delivery and having to buy many things we should not have due to misplaced, lost, broken things etc. 7) I am still giving 2 stars as they are working with us to compensate for all this; the result of which only God knows. And they did stay courteous in dealing with us through this mess, although it didn't change anything but will still give the credit where its due. Will obviously not use them again or recommend to anyone else.

Origin : Irving, TX
Destination : Boynton Beach, FL

Quoted Price : $5,800.00
Actual Price : $5,800.00

No Photo John
April 15, 2019

5.0

Friendly

I was shocked delighted and pleased with how easy, efficient, and quick they did my move! They were ultra friendly and speedy and exceeded all my expectations. This was my first time using a mover and I was a little nervous and didn't know it would be like. Nothing was damaged or miss-placed. I will gladly use Puma Van Lines again in the future and will highly recommend.

Origin : Dallas, TX
Destination : El Paso, TX

Quoted Price : $16,000.00
Actual Price : $16,000.00

No Photo Sunny
April 5, 2019

5.0

Absolutely amazing service!

We just moved and Puma Van Lines was the absolute best. They were very quick and took special care of all of our belongings. They were also on time and gave us a half-hour heads up before their arrival. We would definitely recommend to anyone looking for professional movers and will use their moving services again if need. Fantastic job all around! Thanks!

Origin : Dallas TX
Destination : Dallas TX

Quoted Price : $1,970.00
Actual Price : $1,970.00

No Photo Gina
March 19, 2019

5.0

I am pleased to recommend Puma Van ...

Hands down the best mover! I can honestly say that Puma Van Lines is a company I would entrust with my furniture and keepsakes any day of the week. The drivers were extremely kind and very cautious both in the departure city and the arrival. The owner himself called me to ask me how his team was doing. Moving is not easy but Puma van lines made it a decent experience. Thank you and you will call you again for my next move.

Origin : Dallas, TX
Destination : Houston, TX

Quoted Price : $999.00
Actual Price : $155.00

No Photo Suman
February 16, 2019

5.0

Suman Pal - Review

The services I am getting is really great from them, and even they are helping me a lot to deliver my items on expedite basis, as I told them I am struggling with my kids and could not able to survive without my stuffs with kids. They are very helpful guys. I will recommend for Puma Van lines to everyone. They are very very trustworthy. Thank you so much Puma Van line teams.

Origin : Irving, TX
Destination : Nashville

No Photo Tim
November 6, 2018

5.0

Amazing move!

They packed up my whole house and unloaded the same day. I am so happy I used their services. I have already recommended them to everyone I know. Their prices are fair I am truly satisfied. Highly recommended.

Origin : Fort Worth, Texas
Destination : Tucson, Ar

Quoted Price : $6,800.00
Actual Price : $6,800.00

No Photo Darlin
October 26, 2018

5.0

I would use them again without a ...

They were super nice and helpful. When I noticed hey had charged me even less than the agreed on minimum (I don't have much stuff) I called and tried to give them the $70 but they just laughed and said it was fine. I'm definitely using them for my next move!

Origin : Dallas, Texas
Destination : Ruidoso, Ne

Quoted Price : $3,200.00
Actual Price : $3,200.00

No Photo Arnold
October 19, 2018

5.0

Great customer service

They go local and long distance and we will definitely be using them in the future. I also found out they will pack and store your items if you aren't quite ready to ship them. Can't say enough great things about everyone we dealt with at this company.

Origin : Dallas, TX
Destination : Nashville, Tennessee

Quoted Price : $8,600.00
Actual Price : $8,600.00

No Photo Aaron
October 17, 2018

5.0

Briliant company to work with!

Awesome communication an excellent experience!! I will definitely recommend them to anyone looking for movers for long distance. Thank you!!

Origin : Ardmore, Ok
Destination : Jackson, Tennessee

Quoted Price : $8,600.00
Actual Price : $8,600.00

No Photo Christopher
October 4, 2018

5.0

Exellent movers!

Throughout the move these guys were fast and very focused. Getting to know them was cool too - one of them is a singer! Not only was Puma Van Lines the most responsive movers, their quote was also the most reasonable for our move for another state. There is no doubt we would be using them again for our next move.

Origin : Dallas, TX
Destination : Cincinnati, OH

Quoted Price : $12,000.00
Actual Price : $12,000.00

No Photo Anthony
October 2, 2018

5.0

Can't ask for more!

They arrived early and got right to work. While the move took a little longer than we expected, their team was super careful with our items which was pretty noticeable to us . Bonus points for hooking up the washer and dryer and doing a great job cleaning up after the move. We would definitely use Puma Van Lines Movers again and would recommend them to others.

Origin : Dallas, TX
Destination : Dayton, OH

Quoted Price : $9,500.00
Actual Price : $9,200.00

No Photo Seth
September 28, 2018

5.0

Had best moving expirence ever was so ...

Unbelievable customer service pre-move; emails were answered in minutes. Pricing and scheduling were painless and worked. They showed up spot on time, were fast, courteous and careful and finished in record time. Even moved some heavy strange stuff without balking. I Highly recommend Puma Van Lines Movers!!

Origin : Dallas, TX
Destination : San diego, CA

Quoted Price : $6,300.00
Actual Price : $6,250.00

No Photo Parker
September 20, 2018

5.0

Glad to hire them!

The best thing about the movers is that they always had a nice attitude, very polite when asking questions and gentle with my stuff, worked very hard and efficiently. Thanks for the great job, everyone at Puma Van Lines Movers!

Origin : Dallas TX,
Destination : Dayton OH,

Quoted Price : $8,500.00
Actual Price : $8,200.00

No Photo Jeffrey
September 18, 2018

5.0

Best company for long distance!!

The owner of the company, was so unbelievably friendly, and so were the members of his staff. There is no better way to go than Puma Van Lines Movers. I have not one negative thing to say about this company. They treat you and your furniture with the upmost respect. I never post Yelp reviews, but they were that damn good. Thank you for everything!

Origin : Texas
Destination : California

Quoted Price : $8,500.00
Actual Price : $8,400.00

No Photo Jamie
September 14, 2018

5.0

Great moving company

Worked with Puma Van Lines Movers and experienced the seamless move experience. Even with traffic and splitting my things between 2 drop-off locations, the guys had everything packed, moved, and unloaded in perfect condition in 4 hours bedroom, living room with furniture and boxes. I would definitely use Them again in the future if I need to move!

Origin : Ellensburg, Wa
Destination : Santa rosa, Ca

Quoted Price : $8,000.00
Actual Price : $8,000.00

No Photo Britt
September 12, 2018

5.0

Fantastic moving crew

Puma Van Lines were available on short notice, which was great. I had basically 5 moves, for my mom to her new apartment and me. We had 5 movers come, they were on time, friendly and very efficient! If I had to move again, I'd definitely use them and refer them as well!

Origin : Houston, TX
Destination : Covina, CA

Quoted Price : $7,600.00
Actual Price : $7,600.00

No Photo Pamela
September 10, 2018

5.0

Great moving company

Puma Van Lines Movers did an awesome job moving my items from my apartment to my new apartment that was on the third floor! They did this in the afternoon when the temperature was scorching hot out. They moved out quickly and efficiently. They wrapped my furniture with plastic and also furniture padding. Nothing was damaged. They did a great job!

Origin : dallas, tx
Destination : houston, tx

Quoted Price : $280.00
Actual Price : $280.00

No Photo Brian
September 6, 2018

5.0

Exelent staff

Puma Van Lines Movers did a phenomenal job packing, organizing, and moving my possessions neatly and safely to my storage unit. They were very professional and polite. I plan to hire Puma Van Lines again to move me into my new house after it's completed.

Origin : Dallas, tx
Destination : Austin, tx

Quoted Price : $190.00
Actual Price : $180.00

No Photo Games
September 4, 2018

5.0

Fantaastic movers

Excellent Moving Company! All 3 guys were very prompt on my last minute move today. I was quoted a great price with no hidden fees!!! Very honest and up front company! So happy with my choice on using them! The two movers were on time and very professional. They came in and got right to business. Would recommend Puma Van Lines to all who need help moving!

Origin : Dallas
Destination : san antonio

Quoted Price : $15,000.00
Actual Price : $15,000.00

No Photo Tyson
August 28, 2018

5.0

Good Service!

I had a superb experience with Puma Van Lines. They were punctual, efficient, friendly, affordable and helpful. Everything went smoothly and they were very hard working and accommodating. Specifically I was paired with 2-movers who both met all my expectations for a professional moving duo. They had flawless execution and I plan on usingPuma Van Lines for every move I have in the area! Thanks Guys!

Origin : Dallas, TX
Destination : Dallas, TX

Quoted Price : $2,400.00
Actual Price : $2,400.00

No Photo Ronda
August 24, 2018

5.0

Fabulous Work!

Puma Van Lines handled my one bedroom move and it went quickly and smoothly. This moving company is professional and careful. Very polite and respectful of your items. I would recommend Puma Van Lines !

Origin : Dallas, TX
Destination : Houston, TX

Quoted Price : $2,500.00
Actual Price : $2,500.00

No Photo Susan
July 30, 2018

5.0

Great Staff

I contracted Puma Van Lines for my move. The interactions with the company were timely and very professional. They got the job done in the time promised and took care to load and unload everything carefully. They are not the cheapest movers around but are well worth the piece of mind knowing that your furniture will not be damaged in transition to your new place. Highly Recommended!

Origin : Dallas, TX
Destination : Houston, TX

Quoted Price : $2,500.00
Actual Price : $2,500.00

No Photo Nikita
July 26, 2018

5.0

Excellent Team!

Super Awesome communication, professional job. Our experience with Puma Van lines was nothing but a amazing experience. I appreciated their courtesy very much. They took what was a worrisome situation and made it all go smoothly. Thank you to them!

Origin : Dallas, TX
Destination : Houston, TX

Quoted Price : $2,600.00
Actual Price : $2,600.00

No Photo Larisa
July 12, 2018

5.0

Amazing work

What an amazing service! Puma Van Lines were very quick and efficient, courteous and kind, and well worth every single penny! Also very professional and genuinely a happy crew! We also had two stops. They packed everything very carefully and neatly. They packed our wardrobe and shoes really well! Could not have asked for better service!!! Would highly recommend!!

Origin : Dallas, TX
Destination : Houston, TX

Quoted Price : $2,400.00
Actual Price : $2,400.00

No Photo Ariella
July 11, 2018

5.0

Professional Service!

The entire staff at Puma Van Lines is spectacular and caring. By far, the best movers you can hire for moving. Nothing was broken or lost, and everything came back in the same condition as it went out. I would definitely recommend them and use them again.

Origin : Dallas, TX
Destination : Houston, TX

Quoted Price : $2,400.00
Actual Price : $2,400.00

No Photo Brandon
July 6, 2018

5.0

Great Work Guys

A fantastic moving company. I am so happy with the services provided. They take care of all the things. You don't have to worry about any of your items. No missing items or damages. Very well taken care of everything. Go with Puma Van Lines and you will not regret it. They were efficient, very hard working, professional

Origin : Dallas, Tx
Destination : Houston, TX

Quoted Price : $2,500.00
Actual Price : $2,500.00

No Photo Michal
June 15, 2018

5.0

Positive move

Puma just finished to load our container for our international move. The 3 guys that packed up our home did a great job fixing our goods into boxes and wrapping our furniture with care. Tony, Marlon and Jose thank you for the hard work.

Origin : Dallas, TX
Destination : Berlin

Quoted Price : $9,500.00
Actual Price : $9,500.00

No Photo Tal
May 31, 2018

5.0

Great experience

Great experience! Highly recommended! We booked an onsite visit by one of there estimators that came to our house to give us a price. This price never changed and everything went exactly as it was explained to us. Our furniture arrived in Mobile AL as promised and it took them less than a week to deliver. The movers themselves were professional, polite and courteous. Thank you for all the hard work!

Origin : Texas (TX)
Destination : Alabama

Quoted Price : $4,900.00
Actual Price : $4,900.00

No Photo Jo
November 16, 2017

4.0

Delivery of furniture

I would like to praise the driver (Michael) for doing an outstanding job of delivering our furniture. Always professional and excellent service. He kept me informed of where he was and approximately what time he would be at our home. His job was to please the customer with the delivery process and he did. He is a great representative for Puma Ban Lines!!! J Szymanski

Origin : Spring TX
Destination : Sykesville, MD

Quoted Price : $1,800.00
Actual Price : $1,875.00

No Photo Steve
November 5, 2017

5.0

As promised

Just finished a move to Denver with Puma,worked out great and delivered as promised. Would definitely use them again.

Origin : Dallas, TX
Destination : Denver, CO

Quoted Price : $3,350.00
Actual Price : $3,350.00

No Photo Jimmy
October 16, 2017

4.0

Great Customer Service

We are privileged to share our recent experience with Puma Van Lines-Dallas in the relocation of our family to Dallas, Texas from Long Beach, CA. We recently received a call from a Puma Van Lines Representative Cecilia, who advised us that they had located our unclaimed items in their storage inventory. Surprisingly, these were items we thought were long lost, as the original unnamed carrier temporarily stored them with Puma Van Lines due to their inability to wait for us arrange for final delivery. Amazingly, after contact with Cecilia, we discovered that our goods were in great shape and well maintained by Puma Van Lines, who allowed us to reunite with our property. Hats off to Cecilia, her manager Amori, and the crew who securely transferred all of our items to our awaiting vehicle. They even threw in a few blankets at no cost to protect our items them during transport. Thank you Cecilia, Amori and crew for your awesome customer service!

Origin : Long Beach, CA
Destination : Dallas, TX

Quoted Price : $2,500.00
Actual Price : $2,000.00

No Photo Raj
June 28, 2017

3.5

Efficient and Moved Nicely

Yea, except one or two things they had to move it nicely.

Origin : Saginaw, TX
Destination : Wilson, CT

No Photo Mika
June 28, 2017

5.0

Great company great employees

Puma moved my family and I from California to Texas. From the time the representative called me to the time the movers delivered my items everyone was nice, professional, and very helpful. When I would call with questions or concerns regarding the move, they answered everything and put my mind at ease. I have moved several times in the past and this was by far the easiest move I have ever experienced. If I have to move again I would definitely use Puma.

Origin : San Francisco, CA
Destination : Dallas, TX

Quoted Price : $2,500.00
Actual Price : $2,885.00

No Photo Kat
June 4, 2017

5.0

Equipment Move

I just worked with Puma for the first time to help me get a big piece of equipment from California to Dallas. They were able to schedule the pick up within 10 days. The dispatcher gave me a call to let me know when to expect the pick up in CA and the day of the driver called me when he arrived to ensure he picked everything up correctly. They were efficient and communicated well during the process. I was then able to store the equipment for several days until I was ready for delivery in Dallas. The delivery guys were prompt. They unloaded the pieces and even set everything up for me, super nice guys because it was very heavy. Even with several loads and unloads by the Puma drivers the equipment came in perfect condition, no dents or scratches. The whole process was much easier than I had expected since I did not have someone in CA to help with the pick up, Puma took care of everything and at a reasonable price. I will use them again in the future.

Origin : CA
Destination : Dallas, TX

Quoted Price : $250.00
Actual Price : $250.00

No Photo Anonymous
March 23, 2017

4.7

Efficient and effective

It was very good. They were reasonable, they were efficient, effective, and everything went well.

Origin : Keller, TX
Destination : Oakland, MO


We are an efficient and professional moving company who has helped move hundreds of families and businesses across country. We are based in Dallas and have been providing interstate and intrastate moves from Houston, Dallas, and throughout 48 states. We are constantly striving for best quality service and customer satisfaction. Special express routes to California, Florida, and East Coast are available with us. We are certified by Fair Move and are members of American Moving and Storage Association.

Local moves in Dallas and Houston areas are provided by us. For most of the local moves we pick up and deliver on the same day. The moves are charged by the hour and there are no hidden costs. We wrap and protect your furniture with pads and blankets at no extra cost. Our moving teams are extensively trained to tackle any type of challenge during the move.

We understand how stressful long distance moving can be for you and your family. We allocate a personal moving consultant who will help you in every aspect of your move. Irrespective of the size of the move, we conduct every move in a professional, efficient, and in a timely manner. All of our trucks are maintained well and come equipped with tools and extra packing materials that you will need during your move. Our experienced moving consultants will work with you to make your cost and time efficient.

For our office moves, we assign a project manager to supervise the entire relocation. Some of the high points of our office move include: moves on weekends and nights; installation and dismantling of workstations and furniture; free packing supplies; full packing services; and, 24/7 availability.

Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 5
Drivers: 5
MCS-150 Form Date: 3/22/2013
MCS-150 Mileage (Year): 20,000 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
4838 Woodall Street Dallas, TX, 75247
Phone: 214-281-6121
Fax: 214-699-4420

Mailing Address:
7600 John W Carpenter Fwy #26 Dallas, TX, 75247
Phone : 866-730-8631
Fax : 214-699-4420

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise
CloseCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active None None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $1,000,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.10/07/2011
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierTransguard Insurance Company Of America Inc.
Policy/SuretyTCP0000334
Posted Date06/20/2013
Converage From and To$0 - $1,000,000
Effective Date06/27/2013
Cancellation Date

Rejected Insurance

Form35
TypeBIPDCancellation
Insurance CarrierProgressive County Mutual
Policy/SuretyCA 8104642
Converage From and To$0 - $0
Received Date07/08/2013
Rejected Date07/10/2012

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierProgressive County Mutual
Policy/SuretyCA 8104642
Converage From and To$0 - $1,000,000
Effective Dt. From and To 12/27/2012 - 06/27/2013 Replaced

Insurance Address

CarrierPennsylvania Manuf. Assoc. Ins.
AuthAngie Marrara, Commercial Auto Underwriting
Address380 SENTURY PARKWAY., P.O. BOX 3031 BLUE BELL, PA USA 19422
Telephone610-397-5000
Fax

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 7 10 0 0
Out of Service 5 1 0 0
Out of Service % 71.4 10 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving

MeasurePercentileThreshold
3.75< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 20000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 4
Total Inspections with Unsafe Driving Violations : 1
Total Unsafe Driving Violations : 1

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
2.1261.5%
65%

Relevant Inspections : 9
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 4
Total Hours-of-Service (HOS) Compliance Violations : 5

Driver Fitness

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 9
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 9
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
13.6591%
80%

Relevant Inspections : 7
Total Inspections with Vehicle Maintenance Violations : 7
Total Vehicle Maintenance Violations : 20

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 3
Vehicle Miles Traveled (VMT) : 20000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 3
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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