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Real Movers

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2.6(5) Reviews
Accuracy of Estimate 2.6
Moving Services 2.6
Packing Services 2.6
Professionalism 2.4

60% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 2349486
ICC MC # 805506
Insurance: On file: $1,000,000
Required: $750,000
Year of Estd: 1/1/2010

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Real Movers Location

Address

Real Movers
3220 Bordentown Ave
Old BridgeNJ 08857 USA


Contact Info

Toll Free: 888-709-2070
Phone: 732-333-3505
Fax: 732-894-2917



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Reviews

No Photo Mindy
April 9, 2014

2.0

Stuff missing, stuff broken

I don't think I've ever written a review before but people should be aware that this company acts very nice and give a very low quote but there are boxes, boxes of missing items and many of the things they packed came totally broken including a sofa, an antique bench, a glass door of a display case, a computer table, and many dishes that they packed. They also broke a window in our house that we moved from and said they would send a check but I never got it. Regarding the quote I felt they were deceitful in several ways, just one of which was they told me that packing would be included then changed it and added $800 for some packing they did. When we unpacked I discovered other people's lampshades and dishes and we called the company several times and emailed and left messages to try to return them and get our missing stuff back and they did not respond. My sister also used them to move to California the same time we did and she was equally disappointed with their service as they came much later than expected with broken and missing items as well.

Origin : Riverdale, NY
Destination : Chicago, IL

No Photo Thomas
November 11, 2013

3.5

Guaranteed delivery

They were able to guarantee delivery just a few days after picking up. The price was fine. The fact that they could guarantee delivery by a certain day is the reason that we went with them. I would recommend them. They did everything as promised. This is the first time I have done a cross-country move and it went as well as it could have done. The estimate ended up being about $400 more but the bill was being paid by my wife's employer, so it wasn't that big of a deal to us.

Origin : Alsip, IL
Destination : Brooklyn, NY

No Photo Mahesh
October 18, 2013

2.8

Average service

I think it was okay. When I talked to the customer representatives, it was okay. The guys that came at my place - I didn't find their approach professional. That was the only thing. Initially I had an agreement with them, however long it's going to take they are going to finish this work with this fixed price. Later on, the guys came to my home. They started telling me that we are going to be here until 6 pm. They arrived at 11:30 am or so. They had to complete this task by 6 pm. And at that point of time if they are not going to finish how much they can finish, they will just go away. The thing is at that point of time my wife was pregnant and I was really in bad shape. The guys that came here - they told me different things from what I had talked with our customer representative. I think it was okay. The guys that came here were not professionals. My experience was a mixed kind of thing. The thing is, while unpacking they were really in a rush. They didn't unpack all the things. We had to unpack on our own. While packing it was fine but when there was an unpacking thing, they didn't unpack. They just unpacked big things but there were so many little things that we had to unpack. Since the guy was in a rush and he was saying we had to leave by 6 pm. I told them okay I understand what your condition but what about my money? I already paid full money for the service and I didn't receive that service. That is the problem with these moving companies. Whenever you talk to customer representatives, you agree upon certain terms but when the guys that came in. Those are completely different guys. They are not regarding all the terms and conditions, so... what I suggest to them is - whenever they arrive, they should be made up to date with whatever terms and conditions the customer representative agrees with the customer. That is the only thing I want to let you know.

Origin : Emmaus, PA
Destination : Cranbury, NJ

No Photo Ryan
October 17, 2013

3.5

Flexible service

They are flexible with the timing and items of the move and the packing service. They packed a couple of items but then I did the rest. They were flexible with that. I liked that. The pricing was very good. I am still waiting on a damage claim. That I am not the most satisfied with. It has been almost a month. I will probably recommend them or tell someone about them.

Origin : Erlton, NJ
Destination : Peter Stuyvesant, NY

No Photo Milagros
August 20, 2013

1.0

Terrible

Company is a rip off. They charge alot of money for the move and you get your items on a day that you were not told and half of it comes broken. They have a dispatcher (Phima) who is rude and unprofessional and will talk to you like if you were his child. There is no one to do any complaint with because they claim that any broken items or disputes you could speak to Claims (Julia ext. 101) but she is also unprofessional and will respond with Please pay driver before he brings down items and if anything is broken we will forward you a form then you can fax it in It has been about 1 month and no one has called me. If you want headaches and to get treated like your 5 years old and want to give away your money then you can go with this company.............................. ZERO RATINGS...............

Origin : New Jersey
Destination : Florida

Quoted Price : $2,089.29
Actual Price : $2,089.29


Entity Type: Carrier
Operating Status: Authorized For Property, HHG
Out of Service Date: None
DUNS Number: -
Power Units: 5
Drivers: 5
MCS-150 Form Date: 11/18/2013
MCS-150 Mileage (Year): 1,000 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight, Household Goods

Business Address:
5204 N Oakview St Chicago, IL, 60656
Phone: 732-333-3505

Mailing Address:
5204 N Oakview St Chicago, IL, 60656

Last Updated Date: December 17, 2013

Property Passenger Household Goods Private Enterprise
TickCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active Active None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Subno
Auth TypeMotor Property Common Carrier
Original ActionGranted
Original Action Dt.11/01/2013
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierArtisan & Truckers Casualty Company
Policy/SuretyCA 2485290
Posted Date11/18/2013
Converage From and To$0 - $750,000
Effective Date11/16/2013
Cancellation Date12/25/2013

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierArtisan & Truckers Casualty Company
Policy/SuretyCA 1944179
Converage From and To$0 - $1,000,000
Effective Dt. From and To 11/16/2013 - 11/16/2013 Replaced

Insurance Address

CarrierArtisan & Truckers Casualty Company
AuthCustomer Service
AddressP.O.BOX 94739 CLEVELAND, OH USA 44101
Telephone800-444-4487
Fax440-603-4555

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 10 15 0 0
Out of Service 3 4 0 0
Out of Service % 30 26.7 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving

MeasurePercentileThreshold
2.5< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 1000
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 6
Total Inspections with Unsafe Driving Violations : 1
Total Unsafe Driving Violations : 1

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
2.3579.9%
65%

Relevant Inspections : 14
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 6
Total Hours-of-Service (HOS) Compliance Violations : 7

Driver Fitness

MeasurePercentileThreshold
2.8799.1%
80%

Relevant Inspections : 14
Total Inspections with Driver Fitness Violations : 7
Total Driver Fitness Violations : 9

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
0.7670.4%
80%

Relevant Inspections : 14
Total Inspections with Controlled Substances and Alcohol Violations : 1
Total Controlled Substances and Alcohol Violations : 1

Vehicle Maintenance

MeasurePercentileThreshold
7.0463.8%
80%

Relevant Inspections : 9
Total Inspections with Vehicle Maintenance Violations : 6
Total Vehicle Maintenance Violations : 11

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

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