Regency Moving & Storage, Richmond VA 23288 USDOT 494762
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Regency Moving & Storage

Regency Moving & StorageVerified MoverVerified Mover

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(10) Reviews
Accuracy of Estimate
Moving Services
Packing Services

70% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
Member of BBB: Yes
License Info: US DOT # 494762
ICC MC # 255804
VA HG-481
Insurance: On file: $1,000,000
Required: $750,000
Year of Estd: 3/19/1989

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Regency Moving & Storage Location


Regency Moving & Storage
3002 Lafayette Ave.
RichmondVA 23288 USA

Contact Info

Toll Free: 800-820-1515
Phone: 804.266.9090
Fax: 804.266.8777

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No Photo Carolyn
June 15, 2016

It was pretty good.

It was pretty good. They did some things that I wasn't totally happy with, but all in all they got all of our stuff moved safely and I appreciated that.

Origin : Richmond, VA
Destination : Mechanicsvlle, VA

No Photo Dunleigh
February 23, 2016

It was excellent.

It was excellent.The price was good. I would definitely recommend them.

Origin : Glen Allenw, VA
Destination : Virginia Beach, VA

No Photo Suzanne
April 14, 2015

I would hire them again, they did ...

They were very informative, they were were neat and they did the job well. ...[The price] was a little more than they stated, but it was fine. I would hire them again.

Origin : Midlothian, VA
Destination : Moseley, VA

No Photo Amy
February 15, 2015

Avoid this Company

I do not recommend this company! Janis, the person who answers the phone, was rude and difficult to talk to throughout our entire experience. She never offered to pre-assess our job, which resulted in a disastrous move, as the packing and moving crews were grossly understaffed. The packers worked slowly, only completing about half of the job in 8 hours. The next day, the moving crew was astonished that they had to finish the packing before they could start moving. They were pleasant and hard working, but really overwhelmed, resulting in over $2,000 of damages to our furniture and belongings. After the move, Janis claimed that we had refused the free pre-assessment. Scott, the owner, would not come to the phone. Both of them showed very little care for the customer. To top it off, they never paid us their portion of the insurance claim. This company’s treatment of their customers is inexcusable. I wish I had read the reviews before choosing this company. Of the many reviews I have since read, only three are positive, and one of those three was written by Janis herself!

Origin : Midlothian, VA
Destination : Amelia, VA

No Photo Dominique
December 16, 2014

Unethical Business Practices

I hired this company on 12/9/14 to move my belongings to my new place of residence on 12/13/14. I was quoted a 3 hour minimum @ $85/h with 2 guys, 1 hour for travel time, and $20 gas surcharge. I was told that the movers would show up between 8:30a-9:30a on the morning on the move, I called the company at 9:51am, left a voicemail because the movers had not shown up yet, nor did I receive a phone call. I received a call from the mover at 9:53 am stating that they were 15-20 minutes away. When the mover arrived, they explained that they were late because the first truck that the picked up from the warehouse had an expired inspection sticker and they had to take the truck back to get a different one. The movers asked to see what needed to be moved, I showed them and advised that the legs of the sofa would need to be removed so that it can me taken down the stairs. I advised them that everything has already been packed with the exceptions of some shoes, and I was told that would just box them up for me. The mover stated that he did not bring any tools because he left his tool box on the other truck, so we had to provide them with tools that were needed to complete their job. All trucks should have the equipment for the movers to do there jobs efficiently. The movers proceeded to take boxes to the truck, one by one, even though they had a dolly, and there was a wheelchair accessible ramp that could have used so that they could carry multiple items to the truck to unload. It fact it was suggested for them that use that to their advantage, but they continued as they wished. For these guys to be professional movers there was absolutely no strategy in place. There were periods of time where I had to go upstairs to see what they were doing because time had lapsed where I had not seen them take anything to the truck. At one point, both movers were taking the legs off the couch, when one of them should’ve been loading up the truck. I left my mother's house at 3:21 pm to head over to my new place of residence, and they were still not finished loading up the truck, this is almost 5 hours after the fact. I received a call from my mother at 3:45pm stating that they were just leaving and heading to my house. They arrived about 4:30pm, and my father and boyfriend started unloading majority of the items with the exception on the big items, (2 dressers, couch,). They attempted to assemble the headboard, however due to them not having any tools; we had to go behind them again anyway. I advised them that I did not want them to assemble anything else since they managed to drag this move out too long anyway. The movers spent more time unwrapping the padding off of items before they were even removed from that truck than actually moving items into the house. The end time for the move was 5:30 and I was asked to pay $700 despite them showing up late unprepared, my family unloading the truck for them. I advised the mover that I would pay them $360 that I was quoted

Origin : Richmond, VA
Destination : Richmond, VA

Quoted Price : $360.00
Actual Price : $700.00

No Photo Jenn
October 9, 2014

They showed up completely unprepared

It was ridiculous. They showed up completely unprepared, the movers were mortified themselves. They talked to their manager and we went back and forth. Their suggestion was to call them back, fire them, and they'll come back with 4 people, so that's what I did. It wasn't the movers fault, it was the person who took the information at dispatch. The movers themselves were fine. I specifically went through it verbally with her over the phone so I don't know what her problem is.

Origin : Midlothian, VA
Destination : Midlothian, VA

No Photo Ellie
September 15, 2014

The movers were accommodating and ...

The movers, I told them I could only pay them for three hours, and so they worked really hard to stand by that - so that I wouldn't have to pay more than what I could afford, so they were very accommodating for that. And they were very respectful of my belongings. So that was all good.

Origin : Forest Hill, VA
Destination : Richmond, VA

No Photo Anonymous
March 17, 2014

I was very pleased

The move was good the workers were very professional, they did a great job and I was just very pleased. The pricing was good and I would recommend them to my friends and family.

Origin : Ampthill, VA
Destination : Richmond, VA

No Photo Anonymous
March 5, 2014

Professional and timely movers

They were quick, they were very good. The pricing was very good as well, lower than the other companies. The staff was professional and behaved well during the move, and it was a good experience. I would recommend them to my friends and family. They took care of my things and didn't do any damage.

Origin : Fort Lee, VA
Destination : Prince George, VA

No Photo Chuck
July 23, 2012

A well managed move

I am pretty much impressed with the way the movers carried out my move. They were fast and effecient at both ends of the move. The movers were on time and wrapped everytning carefully before loading them. They took extra care not to damage property or my stuff while moving. I would like to use their services again and would definitely recommend them to my friends and family.

Origin : Forest Hill, VA
Destination : Forest Hill, VA

Regency moving and storage which was started in 1987 now operates with 30 trucks and has two warehouse locations. Through hard work and great experience, we are able to provide our customers with world class moving services.

We are a licensed intrastate mover and are authorized to provide a service which helps in making a move that is over 30 miles. It is also important that all the intrastate moving is controlled and regulated by the state of Virginia for customer protection.

We do all that we can to ensure that our customers have a great quality move. Our customer’s happiness is very important to the success of our moving corporation. We provide a comprehensive range of service at the most affordable prices. Some of the services available with us include, free on site written estimates, free delivery of packing materials and supplies, full packing and unpacking services. There are also secure climate controlled ware house facilities for long term and short term storage.

We are an independent company with our own authority on local, interstate and intrastate moving. We make every effort to ensure a smooth transition during your move. As one of the oldest companies in business we know how to serve all our people with complete care and co-ordination. We will make sure that during the move no things are left without proper maintenance and delivery. Call us today and make your move!

Entity Type: Carrier
Operating Status: Authorized For Property
Out of Service Date: None
DUNS Number: -
Power Units: 14
Drivers: 13
MCS-150 Form Date: 8/5/2013
MCS-150 Mileage (Year): 105,498 (2011)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
15433 Farm Creek Dr Woodbridge, VA, 22191
Phone: 703-497-1515
Fax: 703-497-0100

Mailing Address:
15433 Farm Creek Dr Woodbridge, VA, 22191

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status Active Active None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 Yes No
On File $1,000,000 Yes No

Authority History

Auth TypeMotor Property Contract Carrier
Original ActionGranted
Original Action Dt.12/01/1992
Disposition Dt.


Auth TypeCommon
1st Served Date08/27/2007
Effective Date10/01/2007
ReasonInvoluntary Revocation

Active/Pending Insurance

Insurance CarrierAmerican Guarantee & Liability Ins. Co.
Posted Date09/19/2012
Converage From and To$0 - $1,000,000
Effective Date09/20/2012
Cancellation Date

Insurance History

Insurance CarrierAmerican Guarantee & Liability Ins. Co.
Converage From and To$0 - $1,000,000
Effective Dt. From and To 09/20/2010 - 10/11/2012 Cancelled

Insurance Address

CarrierAmerican Guarantee & Liability Ins. Co.
AuthAnne Mcneish, Dir - Asc


Inspection Type Vehicle Driver Hazmat IEP
Inspections 8 12 0 0
Out of Service 3 0 0 0
Out of Service % 37.5 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
6/19/2009 - - Non-Ratable

Unsafe Driving


Vehicle Miles Traveled (VMT) : 105498
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 15.3
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance


Relevant Inspections : 13
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 3
Total Hours-of-Service (HOS) Compliance Violations : 4

Driver Fitness

0.05< 5 insp. w/viol.80%

Relevant Inspections : 13
Total Inspections with Driver Fitness Violations : 1
Total Driver Fitness Violations : 1


Controlled Substances and Alcohol


Relevant Inspections : 13
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

8.8< 5 insp. w/viol.80%

Relevant Inspections : 8
Total Inspections with Vehicle Maintenance Violations : 4
Total Vehicle Maintenance Violations : 20

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 16
Vehicle Miles Traveled (VMT) : 105498
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 16
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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