Reliable Van & Storage Company

Awesome

I could not be happier with our move (1,200 miles, originating in Central NJ). This is my 8th move of more than 500 miles over the years, and by far the best. Reliable worked with us to be flexible with the pick up date (I have a broken neck and couldn't pack as quickly as I planned). When they came for pick up and we weren't ready, they would have been within their rights to pull away, charge a fee and return another day. Instead, the driver contacted the office and we worked out a fair price for them to finish the packing. They worked like (experienced and careful) maniacs, fast and efficient. Next day, the crew (3 of them) returned to put our load on the truck. I was very impressed with their load packing skills (tightly placed, which minimizes movement and the possibility of damage). Our load's weight was within 5% of estimate. (well done!). Our sales rep who did the estimate has been a driver and packer for the company, so she really knows her stuff. Reuben (the driver) kept us informed, as did our in transit coordinator. Unloading was smooth. Inventory was well managed. Everyone we dealt with was personable and professional. Floors were protected, no door frames or walls were dinged. Thank you, Reuben, and the whole team. We appreciate you! Reliable is, from my experience, "extremely reliable." ---- Moving advice: I know that each moving experience is different (as are reviews here). Read and understand the contract. You are obligated to complete payment before delivery and work out problems afterwards. Not doing so isn't an option. Don't blame them for following the contract you signed. If you don't buy additional insurance, you are limited to a "cents per pound" valuation. For anything you pack, problems are on you (I am experienced by now, so we had zero breakage). Be sure to check the inventory when things go ON the truck (everything tagged, notes on what it is) and personally check it off the list when it comes OFF the truck (each load has a different color and move ID tag). Take pictures of the any damaged items before the truck pulls away. Note problems on the paperwork you sign. Then you can approach the mover with a basis of facts (in a polite manner) and they will usually collaborate with you to resolve problems. Read more