Rigos Delivery Moving & Storage Inc

ZERO STARS if it's possible! EVERYONE ...

This was when the nightmare started. Thurs, Feb 2nd, 2023 - spoke with Raymond (Ray) and signed a contact for our move from Santa Barbara to San Francisco at a flat rate of $2,335 for our 2 bed, 2 bath, 1 garage town home approx. 1,200sqf. However, it was not mentioned to us that the rate would change based on any increase in items until it was mentioned to us by Michael who took over the contract from Ray. Ray had also mentioned a 7-8am early pick up time and a same day delivery to San Francisco was possible and that was one of the deciding factor for choosing them over some of the local Santa Barbara moving companies. However, that wasn’t the case. Sun, Feb 5th – We got a follow up call from Michael, who was professional and went over each room with us to determine a more accurate estimate and then it was made known to us that our “Flat rate of $2,335” would be increased to $4,800. Therefore, we paid the differences in deposit to ensure that the movers were going to show up on Saturday, Feb 11th. Michael also told us that they were unable to do the 7-8am pickup on Saturday and same day delivery and it all depends on the dispatch who would only be finalized on Friday evening. We were furious and felt deceived and knew we had to speak with Ray who contracted with us initially. Thurs, Feb 9th – We finally got a call from Michael informing us that Ray had passed the information along to him to call us back. We expressed our concern about the increased in moving costs, promised pick-up time and same day delivery and needed to speak with Ray. Michael informed us that there was nothing he could do as he was not the one who contracted with us and we needed to speak with Ray and he would get Ray or someone else to follow up with me. At this point, it was too late to start looking for another moving company to take on our move and we just have to trust that they would show up on Saturday. Fri, Feb 10th – No responses from Ray so we called Michael about the update and also the pick up time for our move on Saturday, Feb 11th, he mentioned that they would be there from 8-10am. Sat, Feb 11th /Moving day – Movers showed up 30mins late at 10:30am and did a walk thru of our items and to our horror we were quoted an additional $1,300 on top of the revised rate of $4,800 so now our total rate is $6,100. It went from $2,335 to $6,100 and there was no way we could have backed out and had to go along with the new rate as we were scheduled to move that day. Took 2.5 hours to load the truck but our desk was broken during the move and some furniture were not wrapped in protective packing as we instructed that caused it to be dented, scratched and and chipped. At the end of the move, Supervisor Mario asked us for a tip for his crew, we felt pressured and threaten to leave a tip in exchange for our items. We were left with damaged items, stolen items, a huge moving fee and no responses from anyone. %

Wonderful Team

Service they provided was above and beyond our expectations. They were fast, efficient and professional at all times. They warmly responded to all my wife's requests, some of which were not even within the scope of the move. Again, a very professional team. I pray we never have to move again, but if we do, Rigos will be our first call.

Missing items!

First it’s hard to be certain we’re talking about the same company with some of these small movers. Printed on my moving receipt is ‘RIGOS DELIVERY MOVING

Patricia Brown February 15, 2019

Rigos Delivery Moving and Storage, Inc. moved me from Topanga, California to Anacortes, Washington on September 14, 2017.The move was a disaster. The company was not licensed or insured at the time of my move. My goods were damaged and stolen or missing. I also have a number of items in my garage that do not belong to me. The company emailed me last October 2018 that someone would contact me within 15 to 20 days to pickup and deliver this MISDIRECTED merchandise, I tried for months to resolve the problems but to no avail. I took them to small claims court in Pasadena, Ca. (case # 18PDSC01876) and won they appealed and I won again on January 22, 2019. The judgement against them is for $9,203.00. plus interest. They have not paid me nor have they filled out form SC-133 (Judgement Debtor's Statement of Assets) as required by the Code of Civil Procedure section 116.830. When I am paid I will let google know.