My parents hired Roadrunner Relocators to move them from Grafton to Middleburg Heights, OH on 7/10/15. My mom was VERY specific that we were going to have all boxes packed and moved, and all she wanted done was the large furniture and clothes in the closets she even had all of the items for them to move together. On moving day, the foreman told my mom he "didn't bring boxes" for the clothes in her closet, and if she wanted them moved, he would "charge her another trip to go back and get them." My mom let this go, and then, they left some of the heaviest items that my mom hired them for: their stainless steel grill, a grandfather clock and a large vanity. When the crew got to the new home, they dumped most of the items in a pile in the front, and didn't put them where my mom indicated. When mom and dad asked the foreman why the heaviest items weren't brought, and why the why they were dumping everything in the front he SCREAMED that they wanted something for nothing (even though the terms specially stated the items to be moved, and put in appropriate rooms). He was so loud that her new neighbors in the H.O.A. run neighborhood came out to see what was going on. The the foreman proceeded to sit in the truck and pout for the last 2 hours of moving and not help. Thus, the 3 man crew they paid for became a 2 man crew. Then, when mom called the owner, he was also rude and yelled at her as well. The remaining 2 movers didn't put ANY of the 4 beds back together, because they said they were too short-handed (NOT my parents' fault). The few things they did move into the basement, they DESTROYED from scraping the leather off the top and sides of mom's new couch to puncturing the DRYWALL of the basement walls in 3 separate spots, and scratching the railing all the way down. Finally, they cracked the leg on their antique Duncan phyfe table, and refused to take damage reports on any of it. Needless to say, my sisters and I took PLENTY of time stamped photos. What they did to my poor parents, NO ONE should go through, let alone a 2 time breast cancer survivor. Now most of our family is sick from scrambling to help them move in and not sleeping for 3 days. If you value your possessions, and peace of mind STAY AWAY from this company!!!!