A trash company full of cheating
I really don't understand how those good reviews come out! I wish I can give this company 0 stars If I can. In summary, this company is just a broker company that lives using lies. They cheat you with lies, ask you for a deposit, then they sale your moving task to other people who will sale the task to other people again. Once you pay the deposit to the company, you will be forced to do whatever they may ask you to do, or you will lose your deposit and/or belongings. They do not care about your belongings: they damaged and broke a lot of my furniture, Here is the detail experience I have had with this company. 1) They used lies to cheat their customers. I have my stuff stored in two storage units that need to be moved from FL to IA, Each storage unit is of size 10x15x8=1200cf(cubic feet). So the total volume of the two storage units is 2400cf. But my stuff occupies only half of the storage units (the upper parts are empty, and also some furniture like tables were not dissembled). Alex quoted to me the cost $5225.70 with volume 1141cf which is reasonable. I ask Alex "Will it be guaranteed that the actual charge will NOT exceed the quoted price?" He replied "Yes". So I signed the moving contract with the company. This was the first lie they gave me. On the day they came to pick up my stuff, one of the movers told me the volume exceeded the quoted one and need to add the cost with more than $3100.00 because he believed the volume was over 1600cf. I told him 3 points: a) the volume was NOT as that big as he said; b) even if the volume was that big, that meant I exceeded about one-third of the original quoted volume, so the surcharge should also be about one third more; c) Alex agreed to me that cost will not be increased. But the mover did not agree with any of the above three points and insisted on a $3100+ surcharge. I called Alex and customer service many times, they just kicked the balls from here to there. 2) They forced you to sign unfair documents. On the pickup day, before they started loading, they let you sign many documents that you cannot reject, even if some of them were unfair. If you reject, you lose your deposit. For example, on the delivery day, you must pay the driver the remaining balance. If you cannot pay immediately (for example you go to a bank to withdraw cash), then for every hour the driver waits, you pay $100.00 for the penalty. What an unfair item! They have delayed the delivery of my stuff for one week, but they didn't want to pay me a single cent for a penalty! 3) They damaged and broke many of my furniture! On the delivery date, about 7-8 damages in my furniture were found. For example, my $175 stand lamp was broken. My beds, bookshelves, china cups, broken, ... Request for compensation? $0.60 per pound per article! I am lazy to talk to those untrustworthy guys for such small pennies.