Royal Interstate Movers

Stay AWAY from this company if you ...

I was looking to do a partial move of items in my household from New York to North Carolina .The website has a generic selection of items in order to calculate your cubic feet, but the items were not the same sizes as what I had, so I created a spreadsheet with all of my items and sent the measurements to David who e-mailed me the quote. This list included mostly boxes and plastic bins but there were other items, some different or unusual to include a machine that my father uses for jewelry about (18-20 cu.ft). This machine weighs 300 lbs. which was explained to David over the phone. David sent me a contract with a quoted price of $3 p/Cu.ft for 458 Cu.ft which was a total of $ 1374. The day of the move I was asked to sign all these contract documents to include one waving my right to an "In home estimate" which wasn't offered to me when I spoke to David. I annotated each item that went into the moving truck as they packed it, to include my dad's jewelry roller which was left at the end of the truck because it was so heavy and the mover stated he was strapping it right there because it is heavy. Before all of my items were loaded the mover stated that I already had 770 cu.ft loaded, at that point I decided to not load the larger items such as the riding mover. My new total was now $2813.96, more than double the "quoted" amount. The mover explained that each metal strip on the inside of the truck is equal to 220 cu.ft, however items aren't even packed to the top but they still count it as used. I did add more boxes and bins than I originally sent on my spreadsheet but then also took off the largest items which was equivalent if not less. After the truck left I recalculated all the items that were loaded using the measurements and came to a total of 300 cu.ft, even if I was off by a little bit it would never equal 770 cu.ft. The next day I tried to resolve the matter by calling David, who told me he would conference call me by noon the following day but I didn't get a phone call. I had to reach out to David at 4:30pm and was told via text that he was waiting on the storage manager to call him back. My shipment was moved from the truck it was originally loaded into another one to be taken out of state but it was not re-measured for accuracy. The next day I was supposed to receive a phone call from a manager no later than 10:30 am, no call. I called them at 10:55am and spoke to the manager, Michael, who told me that I had to account for 200 cu.ft for the jewelry roller since it was fragile and couldn't have items around or on top of it, the roller is heavy and made of metal, far from fragile, anything could have been packed around or on top of it. Michael gave me a small credit against the balance due at delivery but it is nowhere near what they are overcharging me.11 display cases and 2 plastic bins were damaged in the move, one of the cases being completely shattered. I would not ever recommend this company to anyone.