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Royal Moving & Storage Company

Royal Moving & Storage CompanyVerified MoverVerified Mover

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4.0(20) Reviews
Accuracy of Estimate 3.9
Moving Services 4.1
Packing Services 4.1
Professionalism 4.1

85% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 1472849
ICC MC # 555712
IM# 426
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 1/1/1985

Hours of Operation


Payment Options

All major Credit cards and Cash

If this is your business / listing, Click here to update your info.

Royal Moving & Storage Company Location


Royal Moving & Storage Company
6825 Arlington Expy
JacksonvilleFL 32211 USA

Contact Info

Toll Free: 904-724-6683
Phone: 904-724-6683
Fax: 904-724-6636

Royal Moving & Storage Company: Gallery


No Photo Wayne
October 15, 2020


Royal is great

Royal helped me complete move with little stress. They were on time and handled all the things smoothly. The crew members were friendly, very cooperative, and were very experienced. They wrapped and moved everything carefully without any damage. I would definitely refer to my friends and relatives. Great service! Thanks so much!

Origin : Jacksonville, Fl
Destination : Jacksonville, Fl

Quoted Price : $150.00
Actual Price : $150.00

No Photo Lisa
September 28, 2019


Worst Moving Experience

I have made many local moves in Jacksonville and most have been from great to average. This was by far the very worst. The move was grossly underestimated (luckily I had made this kind of move before). The two movers did not get along. They had a car accident on the way to the storage unit delaying the whole move by over an hour. One mover was loading my things into the storage unit while on the phone the whole time. He refused to get off the phone after 3 requests from myself, my husband and the supervisor of the move. He was dumping things on top of my couch without any protection. Boxes were being stacked upside down. It was the most distressing thing to watch. A shelf unit broke down into pieces, they broke the base of our standing lamp, and I have no idea what shape our things will be in when we get them out of storage. After all of that, not a single person called us from the mover after all the issues to apologize for the delay and for the issues with their worker. They literally took our money and left.

Origin : Jacksonville, FL
Destination : storage in Jacksonville, FL

Quoted Price : $325.00
Actual Price : $725.00

No Photo Maxine
September 23, 2019


Royal movers review

We went with this company on the recommendation of a friend who has used them twice. John

Origin : Jacksonville, Fl
Destination : Jacksonville, Fl

Quoted Price : $99.00
Actual Price : $99.00

No Photo Chandra
July 26, 2019


Pretty good experience

Pretty good experience with these movers. They were on time and handled all the things smoothly. The crew members were friendly and very cooperative. They wrapped and moved everything carefully without any damage. I would definitely refer these movers to my friends and relatives if they needed.

Origin : Jacksonville, FL
Destination : Jacksonville, FL

No Photo Kenisha
July 2, 2019



If you are looking for an overpriced and unprofessional service, Royal Movers are the movers for you. A friend of mine highly recommended Royal Movers, and I read such good reviews about them that I decided to give them a try. I used another moving company before using Royal Movers to move from Jacksonville to Orange Park, and that company only charged me $186 to move a 3 bedroom 2 bathroom home. Royal Movers only moved half the items that I had moved previously. This time I moved from one side of my neighborhood to the other side of the neighborhood, and it took them 3 hours to do so. More importantly they charged me a WHOPPING $560!!! During the move, one of the movers broke the glass top of my dining room table. The co-manager named Sonny asked me to come to their facility to pick out a piece of USED glass that they had on location instead of ordering a NEW replacement piece for my table. Only after I told him that none of the pieces of USED glass would not fit my table did he agree to order a new piece. Long story short, two weeks and approximately 5-10 aggravating and frustrating calls to both managers Sonny and Shawn and several other workers at the location, at THEIR convenience and not mine, they had their movers deliver a huge piece of USED glass that was too big for my table! I WILL NOT EVER USE THEIR SERVICES AGAIN and recommend that you use this review as warning as what type of experience you may have if you decide to use them.

Origin : Orange Park, FL
Destination : Orange Park, FL

Quoted Price : $250.00
Actual Price : $560.00

No Photo Merry
October 10, 2017


Service with a smile

Rob and Ron were a great team to work with. Happy, efficient, courteous. Josh handled all aspects of customer service with professionalism.

Origin : Florida
Destination : Florida

Quoted Price : $359.00
Actual Price : $359.00

No Photo Anonymous
September 22, 2017


Good job, excellent

They were on time and they did it professionally and I don't have any complaints. They did a good job excellent. No damage, the pricing was the cheapest, very reasonable.

Origin : Atlantic Beach, FL
Destination : Atlantic Beach, FL

No Photo Donnika
July 25, 2017


3rd time and better than ever I'm ...

This is my third time using this moving company and every time I use them they send the best people. They care about my things and are careful with them. The employees are always kind and very respectful. This time I had Mike and Chris. They were awesome. They went above and beyond! They really looked out for me. Each time I use this company it gets better. They have effective time management skills. No joking around they get to work. I recommend this company. The money you pay is worth it!

Origin : Jacksonville Florida
Destination : Jacksonville Florsa

Quoted Price : $265.00
Actual Price : $265.00

No Photo Amanda
June 20, 2017


Great job

They did a great job. They came in and were very professional and courteous. They did great with the furniture, no accidents. They made sure everything was secured.

Origin : Jacksonville, FL
Destination : Jacksonville, FL

No Photo R.D.Schlegel
March 7, 2017


Who is moving your furniture

I have never hired this company I never will. I found a pic on facebook showing 2 emplyees on the job smoking a blunt and proud of it. I would never want anyone under the influence touching much less moving ny expensive furniture. I just winder id the owners condone this type of behavior

Origin : NA
Destination : NA

No Photo Frances
May 24, 2016



Royal was wonderful. They had everything wrapped, they had everything on the truck in two hours. They even took stuff to a storage facility for me.

Origin : Middleburg, FL
Destination : Jacksonville, FL

No Photo Linda
July 20, 2015


Very professional!

They were very professional, and did the job well.

Origin : Jacksonville, FL
Destination : Orange Park, FL

No Photo Peggy
June 9, 2015


On-time and communicated well!

They were on-time, they communicated very well. They confirmed the appointment and called the day of and said when they were on their way and that's very, very helpful.

Origin : Orange Park, FL
Destination : Jacksonville, FL

No Photo Jennifer
April 29, 2015


They're very accomodating.

They were timely and efficient. The price was good.

Origin : Jacksonville, FL
Destination : Jacksonville, FL

No Photo Emrys
October 13, 2014


They did a fine job, it just took too ...

It was three guys, two guys doing a lot of the work, one guy packing and loading, but he didn't even do anything when we were moving into the new place, he didn't do anything. So it was really just two guys the entire time. That upset me. I paid for three people to move and I got two and a half. I got three people the first time, two people on the move over. All they did was do nothing and they took a lot of breaks. I would have tipped them if I could have but it was almost $500, it was $200 more than I expected to pay. I paid $700 for a move from Fort Lauderdale to Jacksonville, I paid $500 for a 20-minute drive. I actually had to grab a dolly and move stuff myself. I paid to move myself.

Origin : Atlantic Beach, FL
Destination : JAX, FL

No Photo Arletta
September 30, 2014


They showed up on time and everything ...

It went well. They showed up on time and everything was fine. They were polite and they did what they were suppose to do. I didn't have problems with them at all.

Origin : Jacksonville N A S, FL
Destination : Middleburg, FL

No Photo Myeuropeantouch
December 18, 2013


They do not stick to their contractual ...

Hired them to do my move within the city both places about 10 min apart. They did stop for lunch on my dime. I am missing 2 valuable boxes, one contained among other things Grandmas Napkin Rings form Germany, Irreplaceable, the other large box contained sheet music which is mostly out of print also irreplaceable. Numerous visits to their office were not successful. Wish to file an Insurance Claim and have not heard from that company. Figures....Do NOT HIRE THEM.... And I just found out that my Complaint and Review I filed with the BBB in Jacksonville about them - is not made public. Wonder how this company managed that one.... again, I absolutely cannot recommend them....

Origin : Jacksonville Fl
Destination : Jacksonville FL

Quoted Price : $380.00
Actual Price : $580.00

No Photo Michael
February 28, 2013


My move went smoothly

They were on time. Their price was good and they handled everything with care. Yes the price was reasonable. My belongings arrived without any damages. No advice to their customer service. For future customers, I would recommend them.

Origin : Jacksonville, FL
Destination : Jacksonville, FL

No Photo Jamie
February 7, 2013


It was good service except for bad ...

They were good. However, they were little misleading on the price. The crew members were all good. They were on time. They were friendly. They were efficient except for the main guy. The main guy that quoted me the original price; he messed up. Yes, packing was done up to my satisfaction.

Origin : Jacksonville, FL
Destination : Gainesville, FL

No Photo Lindsey
March 23, 2012


Excellent Move

Thank You Royal Moving for providing me with such professional moving help on 03/20/2012. The 3 man crew you sent were exceptional and were very quick. I will highly recommend your moving company to everyone. Keep up the good work.Lindsey H.

Origin : Jacksonville, FL
Destination : Jacksonville, FL

Quoted Price : $300.00
Actual Price : $285.00

We are a family owned moving company serving northeast Florida since 1985. We are licensed and insured and specialize in residential and commercial moving. We have been voted number one in customer service. Our commitment to customer satisfaction and courteous and efficient personnel has made Royal Moving and Storage one of the leaders in local and long distance moving.

Our customers are mostly the ones who have used our services more than once and referral ones who have been satisfied with our excellent service and reasonable rates. We move home, apartment and office over local and long distance areas. We are experts in piano moving.

As part of our residential moves, we load, unload and do packing services. If you intend to do your own packing we supply you with packing materials. Our packing supplies include tape, bubble wrap, stretch wrap, newsprint, boxes in various dimensions, and mirror boxes for paintings and mirrors. We also do packing and unpacking at your current location and the new destination.

Our storage units are sanitized and climate controlled for short term and long term use. They are equipped with fire alarm and sprinkler systems with video surveillance 24 hours. We offer state of the art storage units at reasonable prices and are located near I-95. These storage units are equipped for industrial, commercial, and residential purposes.

A lot of offers are available for the customers to grab like coupons on our website for discounts on various types of moves. Discounts up to $100 are available on your local, and long distance moves. There is also a discount for senior citizens.

DBA Name: Royal Moving & Storage / Apple Moving & Storage
Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 1
Drivers: 1
MCS-150 Form Date: 9/18/2012
MCS-150 Mileage (Year): 300 (2011)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
6825 Arlington Expwy Jacksonville, FL, 32211
Phone: 904-724-6683
Fax: 904-724-6636

Mailing Address:
6825 Arlington Expwy Jacksonville, FL, 32211

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status Active None None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.08/14/2006
Disposition Dt.

Active/Pending Insurance

Insurance CarrierMercury Insurance Company Of Florida
Posted Date04/12/2013
Converage From and To$0 - $750,000
Effective Date04/11/2013
Cancellation Date

Insurance History

Insurance CarrierCastlepoint Florida Insurance Company
Converage From and To$0 - $750,000
Effective Dt. From and To 04/11/2012 - 04/11/2013 Cancelled

Insurance Address

CarrierAdriatic Insurance Company


Inspection Type Vehicle Driver Hazmat IEP
Inspections 8 18 0 0
Out of Service 0 3 0 0
Out of Service % 0 16.7 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
7/24/2007 - - Non-Ratable

Unsafe Driving

7< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 300
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 1
Total Inspections with Unsafe Driving Violations : 1
Total Unsafe Driving Violations : 1

Hours-of-Service (HOS) Compliance


Relevant Inspections : 17
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 3
Total Hours-of-Service (HOS) Compliance Violations : 4

Driver Fitness


Relevant Inspections : 17
Total Inspections with Driver Fitness Violations : 5
Total Driver Fitness Violations : 5


Controlled Substances and Alcohol


Relevant Inspections : 17
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

0.6< 5 insp. w/viol.80%

Relevant Inspections : 8
Total Inspections with Vehicle Maintenance Violations : 2
Total Vehicle Maintenance Violations : 2

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 1
Vehicle Miles Traveled (VMT) : 300
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 1
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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