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Roys Moving Inc

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3.4(14) Reviews
Accuracy of Estimate 3.5
Moving Services 3.5
Packing Services 3.5
Professionalism 3.2

75% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 2428059
ICC MC # 842778
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 8/8/2013

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Roys Moving Inc Location

Address

Roys Moving Inc
121 B Tremont St
BrightonMA 02135 USA


Contact Info

Phone: 617-202-3300
Fax: 617-903-4628



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Reviews

No Photo Ann
December 17, 2018

2.8

Disorganized + Stressful

This moving company and owner are very disorganized, non-communicative and unprofessional. Customer service quoted a 7 to 10 business-day delivery, which turned out to be a three-week wait time with very little updates. I made no less than 21 calls, to no avail - it was either a full voicemail inbox, no answer, leaving a voicemail, or a woman saying she would look into and call me back but didn't (twice). Just before both pick-up and delivery, the arrival time was rescheduled three times within 24 hours of the original schedule. It was a stressful experience and the worst customer service I've ever had.

Origin : Maine
Destination : West Virginia

Quoted Price : $1,134.00
Actual Price : $1,134.00

No Photo Alicia
July 2, 2018

2.0

TOTAL SHAM

Total sham!!!! Quoted me based on my detailed list of what was to be moved. They severely low-balled the estimate size they quoted with to get an attractive cost point. I asked them several times before and after paying a deposit to come out and look at what I have and/or asked if they would like photos. They declined and stated that they could make my delivery dates for the cost quoted. When the movers arrived they were professional but after packing everything up they asked for a check that was 4K more than the original quote. Now they are delivering my goods, 3 days after they were promised and demanding a ransom of an additional 8.5k more in addition to what I’ve already paid...total cost now to exceed 3 times the original quote. The owner is rude and talks over people while communicating. My lawyer will be in touch and I plan to post this review on EVERY site I can find. You messed with the wrong woman.

Origin : MA
Destination : FL

Quoted Price : $5,000.00
Actual Price : $16,816.00

No Photo Alan
October 9, 2017

4.0

It was pretty quick

It was pretty quick and wasn't very expensive. it was fine. there's not much more I can say.

Origin : BOSTON, MA
Destination : Boston, MA

No Photo Celia
October 5, 2017

4.7

Great

I was very happy with Roy's but the first time I did it I was suggested Superior Moving Systems and they were awful and I am currently filing to try to get my money back. I hired Superior Moving and they never showed so I had to do it again and hire Roy's the second time and they were great! They came on time and in the window they said they were going to come. They were very polite and quick and cheaper than the other companies.

Origin : Allston, MA
Destination : Chas, SC

No Photo Sankar
September 6, 2017

3.0

Very good

They were good, they were very helpful and flexible. The pricing was in my bracket, everybody else was charging almost double the cost.

Origin : Norwood, MA
Destination : Sharon, MA

No Photo Reuben
June 14, 2017

5.0

Great Service!

Friendly, professional, quick, got the job done in 4 hours, and nothing was broken, everything was in good condition. Great, good price to.

Origin : Tewksbury, MA
Destination : North Andover, MA

No Photo Anonymous
March 28, 2017

2.0

They overcharged me

It was the charges, they overcharged me. They weren't honest with the charges. They also charged me for things that they never said there were charges for.

Origin : Grafton, MA
Destination : Saundersville, MA

No Photo Seth
November 30, 2016

4.2

Great job

They did exactly what I asked them to do. And did it in an hour less time than they estimated.

Origin : Franklin, MA
Destination : Franklin, MA

No Photo Meryl
November 8, 2016

4.8

They did an outstanding job.

They did an outstanding job. They were great guys, they were efficient, they were nice and polite and they were great.

Origin : Milford, MA
Destination : Wells, ME

No Photo Rajesh
October 14, 2016

1.0

I would give negative stars

It was very bad. They double charged me and the people were very rude. When I did the same move last year it took 3 hours. This time it took 7 hours. And the distance between the houses was 2 miles. They charged me 7 hours. And the person was quite rude. They didn't dismantle items. They made me buy tape to tie their blankets. These are things I did not have to do on my last move. I ended up paying double. They shouted at me multiple times.

Origin : Westborough, MA
Destination : Westborough, MA

No Photo Sajith
August 30, 2016

4.0

Reasonable and quick.

They are good, reasonable and quick and nice people. Everything they did on time that they promised. Everything was fine.

Origin : Woburn, MA
Destination : North Chelmsford, MA

No Photo Cara
August 23, 2016

1.0

STAY AWAY - SIGNIFICANT DAMAGES

If you care about your property and belongings during your move, warning: stay away from Roys Moving. They made significant damages to my new property during the move, it's been over a month and they still refuse to pay for the damages. They are so unprofessional with the process they will lie to you and then flip flop.

Origin : Boston
Destination : Boston

Quoted Price : $295.00
Actual Price : $750.00

No Photo Beverly
August 5, 2016

5.0

They were good and quick.

They were very good, they were quick, they came at exactly the right time. The price was good. They did everything we wanted.

Origin : Methuen, MA
Destination : Boston, MA

No Photo Anonymous
August 1, 2016

5.0

It was fabulous, no problems at all.

That was fabulous. It was a wonderful move. We had no problems at all. Everything went smoothly from the planning to the day of the move. There was no problem with any of the furniture. it was fantastic.

Origin : Boston, MA
Destination : New York, NY

No Photo Saravana
June 20, 2016

It was a negative experience, they ...

I have more negative things to say than positive things. With the long distance...they overcharged me a certain amount...The movers who came in they were boxing and everything...Everything was packed but they were not even willing to carry the small boxes and they put them in larger boxes and after I made the move I realized most of the boxes were not even full...I didn't want to have the boxes but they forced me to do that... There is a part when they were trying to move, They told me that once they picked up the stuff from me they would use their own storage and they can deliver the items to my home...but after coming to my house they told me they wouldn't be able to move the items from inside my house...They charged me an extra $400 for renting a truck...and many things were smashed...I'm going to report a claim with the company.

Origin : Mansfield, MA
Destination : Leon Valley, TX

No Photo Femi
April 14, 2016

It was horrible.

They were in a hurry, they were complaining. That was the worst transaction I've ever done in my life ... It was horrible.

Origin : Darlington, RI
Destination : Lawrenceville, GA


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