Shadowens Moving & Storage Co., Inc.

Recommend Shadowens

Shadowens was a very good company from manager to movers. Shay, the scheduler and mover, was proessional and very helpful. The movers were efficient and willing to do what was necessary. And they were reasonable. I highly recommend Shadowens.

Not an honest company

Do not even attempt to file a claim against these people for broken or lost items if you have filed a claim against another company in the past for pcs moves because they hold that against you. We left Ft Knox with a fully working washing machine only to get a broken one at delivery. We waited several weeks for a repairman to come out and look at our machine where he decided that it was damaged in transit. Bonnie Montgomery is in the claims department and apparently knows more than any appliance technician and has decided that the machine didn't have enough damage to for her company to take the blame - here is a blurb from an email from Ms Montgomery prior to the repairmans visit ----"They have contacted me and let me know that you are set up for the tenth. They are also setting up a third part to look at your washer. Once the repair firm determines the problem a decision will be made on the washer if they determine it non transit related the responsibility for repair on the washer will be yours. The mechanical condition of the washer is not known to the movers at any time so we must rely on the repair firms evaluation. Thanks Bonnie" Clearly that is a blatant lie. If Bonnie doesn't want to pay Bonnie won't pay. She also sent us an email from Southwest Resources where employee Kristen lied saying they spoke to Mr Appliance again and they agreed the damage couldn't be from the move. Ironically when you call Mr Appliance they have ZERO notes about speaking with Southwest aside from setting up the initial appointment but again Bonnie does not care about the truth. and when you mention to Bonnie that Southwest NEVER called Mr Appliance again she skirts around the question and throws in your face that you had a claim in the past for another move. Sorry if we don't like to replace our belongings that were broken by a moving company on our own dime. Sorry if we hold people responsible for their actions. They also lost a box containing 324 dvd's we know this because we have a log of our dvd's that were in the case, a subwoofer, a pair of running shoes, laptop battery and cord among other items. According to Bonnie we should get 1/3 of the replacement value of the dvd's- won't even counter to cover 1/2, my shoes won't be replaced even though from the start of the claim I stated that things were not organized and we had all sorts of things in boxes where they shouldn't be and just for funs sake she won't even make a decision on one of the items so we can put this nightmare behind us. Our metal trash can arrived completely covered in rust on all sides - it was marked that it had a dent a stain on the front (the sticker from when we bought it never fully came off) and although right in their abbreviations key there is an option to mark rust it was not marked, but low and behold Bonnie denied that too!