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Shadowens Moving & Storage Co., Inc.

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3.3(2) Reviews
Accuracy of Estimate 4.0
Moving Services 3.0
Packing Services 3.0
Professionalism 3.0

50% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
Is a ProMover ?: Yes
License Info: US DOT # 225001
ICC MC # 183427

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Shadowens Moving & Storage Co., Inc. Location


Shadowens Moving & Storage Co., Inc.
200 Jim Ct
LouisvilleKY 40229 USA

Contact Info

Toll Free: 800-321-2975
Phone: 502-955-7944
Fax: 502-955-8530

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No Photo Chris
March 20, 2018


Recommend Shadowens

Shadowens was a very good company from manager to movers. Shay, the scheduler and mover, was proessional and very helpful. The movers were efficient and willing to do what was necessary. And they were reasonable. I highly recommend Shadowens.

Origin : Louisville, KY
Destination : Louisville, KY

Quoted Price : $240.00
Actual Price : $290.00

No Photo Shannon
October 2, 2015


Not an honest company

Do not even attempt to file a claim against these people for broken or lost items if you have filed a claim against another company in the past for pcs moves because they hold that against you. We left Ft Knox with a fully working washing machine only to get a broken one at delivery. We waited several weeks for a repairman to come out and look at our machine where he decided that it was damaged in transit. Bonnie Montgomery is in the claims department and apparently knows more than any appliance technician and has decided that the machine didn't have enough damage to for her company to take the blame - here is a blurb from an email from Ms Montgomery prior to the repairmans visit ----"They have contacted me and let me know that you are set up for the tenth. They are also setting up a third part to look at your washer. Once the repair firm determines the problem a decision will be made on the washer if they determine it non transit related the responsibility for repair on the washer will be yours. The mechanical condition of the washer is not known to the movers at any time so we must rely on the repair firms evaluation. Thanks Bonnie" Clearly that is a blatant lie. If Bonnie doesn't want to pay Bonnie won't pay. She also sent us an email from Southwest Resources where employee Kristen lied saying they spoke to Mr Appliance again and they agreed the damage couldn't be from the move. Ironically when you call Mr Appliance they have ZERO notes about speaking with Southwest aside from setting up the initial appointment but again Bonnie does not care about the truth. and when you mention to Bonnie that Southwest NEVER called Mr Appliance again she skirts around the question and throws in your face that you had a claim in the past for another move. Sorry if we don't like to replace our belongings that were broken by a moving company on our own dime. Sorry if we hold people responsible for their actions. They also lost a box containing 324 dvd's we know this because we have a log of our dvd's that were in the case, a subwoofer, a pair of running shoes, laptop battery and cord among other items. According to Bonnie we should get 1/3 of the replacement value of the dvd's- won't even counter to cover 1/2, my shoes won't be replaced even though from the start of the claim I stated that things were not organized and we had all sorts of things in boxes where they shouldn't be and just for funs sake she won't even make a decision on one of the items so we can put this nightmare behind us. Our metal trash can arrived completely covered in rust on all sides - it was marked that it had a dent a stain on the front (the sticker from when we bought it never fully came off) and although right in their abbreviations key there is an option to mark rust it was not marked, but low and behold Bonnie denied that too!

Origin : Fort Knox
Destination : Fort Sam Houston

Entity Type: Carrier
Operating Status: Authorized For Property
Out of Service Date: None
DUNS Number: 85-056-745
Power Units: 6
Drivers: 6
MCS-150 Form Date: 1/24/2012
MCS-150 Mileage (Year): 106,374 (2011)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight, Household Goods

Business Address:
200 Jim Ct Louisville, KY, 40229
Phone: 502-955-7944
Fax: 502-955-8530

Mailing Address:
Po Box 9 Brooks, KY, 40109-0009

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status Active None None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Auth TypeMotor Property Common Carrier
Original ActionReinstated
Original Action Dt.08/20/2001
Disposition Dt.


Auth TypeCommon
1st Served Date06/13/2001
Effective Date05/17/2001
ReasonInvoluntary Revocation

Active/Pending Insurance

Insurance CarrierVanliner Insurance Company
Posted Date10/30/2007
Converage From and To$0 - $5,000*
Effective Date11/01/2007
Cancellation Date

Insurance History

Insurance CarrierTravelers Indemnity Company
Converage From and To$0 - $5,000*
Effective Dt. From and To 10/01/1985 - 01/01/1996 Replaced

Insurance Address

CarrierAxa Re Property And Casualty Insurance Co.
AuthTerry Sumner- C/O R. F. Mattei & Assoc. Inc.


Inspection Type Vehicle Driver Hazmat IEP
Inspections 16 18 0 0
Out of Service 1 0 0 0
Out of Service % 6.2 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
2/11/2011 Satisfactory 4/7/2009 Non-Ratable

Unsafe Driving


Vehicle Miles Traveled (VMT) : 106374
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 6
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance

0.26< 3 insp. w/viol.65%

Relevant Inspections : 17
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 1
Total Hours-of-Service (HOS) Compliance Violations : 1

Driver Fitness


Relevant Inspections : 17
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0


Controlled Substances and Alcohol


Relevant Inspections : 17
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance


Relevant Inspections : 15
Total Inspections with Vehicle Maintenance Violations : 6
Total Vehicle Maintenance Violations : 10

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 6.7
Vehicle Miles Traveled (VMT) : 106374
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 6.7
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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