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Soft Touch Van Lines Inc

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1.5(4) Reviews
Accuracy of Estimate 1.5
Moving Services 1.5
Packing Services 1.8
Professionalism 1.3

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Membership(s) & License Info.

License Info: US DOT # 3332203
ICC MC # 1062076
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 10/1/2017

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Soft Touch Van Lines Inc Location


Soft Touch Van Lines Inc
1129 Northern Blvd Suite 400
ManhassetNY 11030 USA

Contact Info

Toll Free: 888-437-2972
Phone: 718-650-2950

Soft Touch Van Lines Inc: Gallery

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No Photo Adhiti
January 14, 2020


Awful service by Soft Touch Van Lines

Soft touch van lines is the most UNPROFESSIONAL and CHEATER company. I would not recommend anyone using their services at all.David Caplin is a liar and very rude and very unprofessional. We recently used their services after reading the reviews but are very very unsatisfied and upset.David gave us a quote but when they came to pick the package they charged us double the amount after loading all the boxes when we disagreed they told they will charge $1000 to unload.We had asked quote for 45 boxes and when they came to pick we had only 30 boxes to give assuming we would be charged less but they charged us double the amount. Sophia was also very rude. They stole our boxes and when we called them to inform,Sophia spoke very rudely and kept disconnecting. Please don't use their services how much ever low prices they offer. I don't wish to give them even 1 star they dont deserve it. LIARSssss

Origin : Danbury CT
Destination : Atlanta GA

Quoted Price : $1,100.00
Actual Price : $2,000.00

No Photo Ronda
January 4, 2020



Soft Touch Van Line = Magic Van Lines = Magic 1 Van Lines!! BEWARE!!!!!!! The physical addresses are bogus. There are no trucks or warehouse or staff available, just offices. The address for Magic 1 Van Lines is actually a home in Fresh Meadows Queens where an Edna Seltzer resides, who just happens to have written a 5 star review on Magic Van Lines page!!! This is one deep rabbit hole of deceptive business practices and outright lies. Sophia was called Monica by David Kaplan during a conversation with me, and Monica is referred to all over the Magic Van Lines page for being completely rude and unprofessional. This is a scam being run by truly despicable people. You will be lured with a great deal and then price gouged once your things are out of your possession. My things were picked up on 12/22/19 and my binding estimate of $1387 rose to $4600. I had less items than originally included in my binding estimate so I threatened to cancel on the spot but was assured by David Kaplan that he would personally take a look at my things once they got to "the warehouse". On 12/26/19 the price was "lowered" to $4000 with a vague explanation as to the cubic feet. I tried to cancel with numerous emails, phone calls and texts only to be ignored. When David Kaplan finally got back to me on 12/27/19 it was "too late" since my things had miraculously already shipped. I have requested proof that my things are in transit and in a phone conversation Kaplan said he would get back to me with the location of my things and he did not. I went to my local precinct and even though the police can't get involved the seargant was kind enough to call and ask about the location of my things. Sophia/Monica answered and only answer that we could get was that my things are in transit and they don't provide tracking. I have moved numerous times for work and have never encountered anything like this. To actually see scam artists at work and uncover the layers of lies is truly shocking and disheartening. The moving industry needs to be better regulated and have more oversight. All I can do is hope and pray that my things are delivered without any theft, loss, or damage.

Origin : Brooklyn, NY
Destination : Oakland, CA

Quoted Price : $1,387.00
Actual Price : $4,000.00

No Photo John
December 19, 2019


Lies lies lies

Where do I start. I was quoted 1300. When the truck arrived the price jumped to 2900. We didn't get an inventory bill, the weight, the cubic footage or bill of lading untill more than a week later. I had to constantly call and request a inventory list. Everyone from Sophia, David and Rachel was extremely rude and unprofessional. My shipment arrived late with broken and missing items. A couple boxes filled with unopened wedding gifts was "missing." I am contacting the FMCSA, the better business bureau and my local FMCSA office to report them for weight bumping, "missing items" and illegal business practices. They conveniently forgot my tvs and then gave me a hard time when I asked to add them to the inventory list. They knew I couldn't accept my delivery on a Sunday and purposly scheduled it to arrvide Sunday morning at 6am.They tried to hit me up for storage fees and told me if I couldn't take my shipment on Sunday they had no idea when it would be shipped out and tried to charge me 500 for storage. Their reviews on their website are clearly fake. You gotta call the FMCSA and hear what they had to say about this company. This seems like one big scam. I believe this company used to operate under Schneider Moving and Storage. I WOULD NEVER RECOMMEND this company. If you want your items delivered on time, not broken and missing DO NOT USE THIS COMPANY. They took advantage of a newly married pregnant couple. Don't listen to any response they post. As you can see from other reviews I believe they're liars, theives and scam artists. This post was made with my opinion.

Origin : New york
Destination : South Carolina

Quoted Price : $1,300.00
Actual Price : $3,000.00

No Photo Malay
November 14, 2019


Not at all professional

Never dealt with so much of unprofessional-ism. %0d%0a%0d%0aThey agreed on a pick up date, and did not stick to it, and delayed the pick-up suddenly by one day, that too postponing by calling just a day before the pickup date (due to which I have to postpone other plans).%0d%0a%0d%0aThe inventory made while loading the truck was awful. None of the item counts were correct. The drivers while picking up and drop off both were rude, they both have so much of attitude as if they were trying to hide something.%0d%0a%0d%0aThe office staff forgot to deduct the initial booking amount, in spite of reminding about it, they did not pay attention to it while final billing.%0d%0a%0d%0aThe driver while unloading, rudely insisted to pay the balance money first, even before unloading the truck.%0d%0aAfter unload, one of our big box is missing, and on top of that somebody's else box was delivered to us.%0d%0a%0d%0aAfter calling the head office, nobody is assuring about the missing box (not even the driver). They all are behaving as if this is perfectly normal and easily pointing to insurance claim (without paying much attention to search the truck and warehouse).%0d%0a%0d%0aThe only good thing was that the truck arrived in 4 days.

Origin : Jersey City NJ
Destination : Morrisville NC

Quoted Price : $1,340.00
Actual Price : $2,060.00

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