Superman Moving & Delivery

Highway Robbery

I wanted to share my experience with Superman Movers. If you're planning a move anytime soon, do yourselves a favor and STEER CLEAR of them. They completely ripped us off and them some, and I'm beyond furious! ???? So basically I agreed to a $170 an hour rate with them and even paid the non-refundable deposit of two hours down, which was $340. Everything looked good so I thought nothing of it. Well, when the day came to move everything hit the fan. Literally EVERYTHING. When the guys arrived to be signed in to base one of them had forgotten his ID. So my husband had to sit and wait for him to run back to wherever and get one. Wouldn't normally be an issue except they never told us that they START charging you the moment the "truck leaves the warehouse", so this crap was all on our dime. Something that they never informed us of until AFTER everything was said and done, so there's that. When they finally reach the house they actually overshot it and end up driving another mile down the road, even though they were following my husband and he had even pulled down the window to gesture at the house and opened the garage. Ten minutes later, they finally come back and the guy apologizes claiming that the GPS was taking them to a different 5928 which is absolutely baloney! They FINALLY start working at 10am. Now, I only needed them to help move the heavy stuff. So they pack up just a few things, deliver to the new house and everything is done by noon. So they only worked for two hours, which the nonrefundable deposit of two hours down would cover - so I thought it worked out pretty well. WRONG. We suddenly get a charge of an additional $430! I'm floored. I look at the contract and THEY had changed the hourly rate to $220 AFTER the move was done and claimed that we owed them for 4 hours of work! I feel robbed, swindled, and like the rug was pulled out from under us. I have been on the phone with these guys for two days straight and they had the nerve to pity refund us for "15 minutes" and that's it. They won't acknowledge that these guys only worked for two hours, they won't acknowledge that they CHANGED THE RATE after everything was said and done, and I have no hope that this will ever be corrected as all they seem to do is send me to voicemail. These people are highway robbers. And that's a damn shame because the boys they sent to do the work were actually complete sweethearts. Can NOT say the same thing about the company. I actually had a lady tell me that they take it upon themselves to change the rate depending on what THEY feel is appropriate, not what YOU, the paying customer, agreed to. That's like if I baked you a pie and sold it to you at $2 a slice, then AFTER you ate it all I shrug and say "Actually I'm upping that to $5 a slice." WHO DOES THAT?? I've had enough. ?? This crap isn't going to be fixed for me but I can do what I can to prevent it

Unethical

This cmpany quoted me 80 per hour with 2 hour minimum plus drive time and 1/4 horly rate cHargett for going over 2 hours. The move was done in less than 90 mimutes but I was charged 200.00. This is wrong and very shady. My furniture was damaged and I still haven't heard back from them. Why no receipt when requested?

owner

Right on time. Efficiency and