Top Priority Moving & Storage Inc

Do Not Use This Company- Bait and ...

Well, the reviews were absolutely true!!!!! DO NOT USE THIS COMPANY NO MATTER WHAT!! Here is my painful and disappointing story- I spoke to Danny at Priority One to get estimates on my move from Manhattan. After getting those estimates I found it cheaper to use Priority One than do it myself so I canceled my Budget truck. I started to research this company and found all these bad reviews about bating and switching so I called Danny back and he promised that these were from 2012 and from the same family who was irrational about their expectations. I told Danny that I would not pay a penny more than I was quoted and he promised that he and his company was legit. I only had a small one bedroom apartment and told him everything I had and told him to over estimate my load to be sure I could evaluate my options properly. He said no problem. I also gave him and wrote in my emails to confirm all our discussions and that I could not take a large trailer to my house and that there was a long gravel drive to my house- all he said would be no problem and I have it in emails.We the crew showed up, were pleasant, wrapped and padded everything, loaded my goods and guess what- it was way more space (they said) than what was quoted - Double!! After many phone calls and discussions I called a truck rental place, put a truck on hold and told them to take my stuff off the truck and I would do it myself- they said the could not so I was going to call the police to get my stuff and finally they started to negotiate- I ended up paying an additional $400 rather than do it myself at this late stage. And it only got worse from there. It took 4 additional days to get my stuff than promised- I got no advanced warning my goods would be delivered when I called nearly every day. A third party carrier in a 53 foot trailer showed up after I got a call on a Friday morning they would be there in the afternoon between 12-2 so I canceled everything to accommodate and then they did not show up until the evening when it was dark. Of course they could not bring my goods into my house because they could not make the tight turn into my driveway as I informed them that they could not so they were not going to deliver- I needed my goods so I arranged at the last minute to rent a U-Haul- at the late notice- they only had a small 14 ft unit available to I took it expecting to make two trips from the trailer to my house. After several calls back and forth to the dispatcher I finally got them to agree to let me meet the trailer and I had to take my goods off the trailer and move them onto my U-HAUL in the dark so I could not inspect anything and never got the inside delivery and set up as promised. Needless to say- they was plenty of damage and I had to get my 70 year old dad to help me carry in my stuff from the trailer. But what ended up being even more surprising my load that was supposed to be so much over the quoted capacity - did not even fill up the 14 foot U-Haul and had

VERY PROFFESIONAL AND HAPPY EXPERIENCE

i was happy with there service. DANNY was my estimator and after giving him an inventory list of items he told me 6-7 hour job guys will - blanket wrap/ pack my tv ( extra $$-was told) disassemble and load and thats exactly what they did. the foreman ARTHUR was very nice and put me at ease from the beginging and the move turned out to be 7.5 hours all 4 guys worked great - and i would recommend them to family and friends

Disappointing experience

It was awful. Besides the fact that they showed up at my door and charged me more than double of what they quoted me. I had less stuff than what I had told them. So I don't know how that was possible. They were completely unresponsive, so unresponsive to my calls. For two days I took off of work. They never showed up when they said they were gonna get my stuff to my apartment. That is after I had to chase them down to figure it out. I had a lot of stuff missing. I had a lot of stuff broken. Now I am trying to file a claim with them to get reimbursed for my stuff that is missing and broken. They do not respond to my calls. I am reporting them to the Better Business Bureau and looking them into suing them for consumer fraud.