You’re better off selling everything!
*****My life would have been simpler and healthier selling everything I owned instead of working with Transparent!***** Bottom Line Up Front: Expect over 50% cost increases Expect not to be informed of delays Expect to be dodged by customer service and management Expect to pay ~$33K to make your home livable while you wait Expect not to be able to plan vacation because you are using PTO for medical treatments because you’re sleeping on an air mattress and aggravating a VA rated combat disability. Expect to be disappointed I contacted Transparent to conduct an OCONUS to CONUS move for me on behalf of my former employer and the Government in May 2021. The sales staff was aggressive , and I advocated for the company with my former employer, although the company was the highest bidder. I mistook the aggressiveness of the sales team for hands on customer service (boy was I wrong). I was originally told that my shipment was delayed due to container unavailability; however, my shipment was packed in its own container. No two answers are the same, and none feel honest. Communications with the imports team are atrocious. I firmly believe my calls are being dodged (on. October 15th, I was on hold for an hour and a half when calling from the phone number on file. While on hold I called from a friend’s phone and was connected with someone immediately. After that I was disconnected, called back from the friend’s number and was placed directly on long term hold, so I spoofed a phone number and like magic was connected.) I am not called back for updates at agreed upon times, and e-mails are not returned in a timely manner. Emails go unanswered, and my former employer’s logistics team gets conflicting information about delivery, management availability, and *NEW* outstanding invoices, while I am told that there is nothing the company can do. I have not been able to speak to a manager about the issues, being told they only take select customer phone calls, and then told the ENTIRE management chain went to a conference. I have an upcoming legal necessity for my furniture, as well as a combat related disability that has been aggrieved by sleeping on an air mattress since May. Transparent International is costing me paid time off spent for additional medical treatments, I have had to purchase a new vehicle, new couches, TV, Dining Table, pots and pans, kitchen appliances, work desk, television, and professional clothing and medical aids due to the company’s inability to provide logistical support to the move. I am now replacing bedroom furniture because Transparent International will not deliver the goods, give an estimated date, or allow me to self recover my items (which are allegedly in a warehouse 30 minutes from my home. Although the status of my household goods have been “reported “ I have no information on my vehicle.