Tristate Moving And Storage LLC

Unethical Practices

Update: If you have a complaint against the company it is your legal right to file a complain with the Better Business Bureau. The company continues to avoid crediting the difference of amount from services rendered and pricing communicated from my initial call. I asked for the owner's contact information to contact directly for a resolution and was told only he (Thomas) handles these issues for the company. I have several concerns from the movers not presenting the contract before moving as referenced on the paperwork to the additional changes assessed for services that weren't rendered. I voiced these concerns to the movers as they presented the bill and escalated to Thomas and was told that they would not release my belongings unless I signed the receipt in its entirety. I was also told that Thomas would rectify the matter once he completed am administrative review of the situation. Further, the manager communicated that my initial call recording would be reviewed to ensure accuracy of my claim, yet this wasn't done. Upon review of online reviews of this company, it is apparent the practice of bullying consumers to pay more for their move under a situation of duress is nothing new. It is an unfair practice and overwhelmingly calculated to put the consumer in a position where they are forced to pay or risk having their belongings held on the truck by the movers. Their needs to be an investigation of the behaviors of this company so that no one else endures these repeated experiences. At the least, the consumers who have left complaints regarding the same should be contacted to have the opportunity to share what they experienced.

Nightmare Moving Experience

I would not recommend Tristate of Rockville. They will make you pay BEFORE unloading your furniture (and overestimate the hours). Their movers do NOT wear masks and one of their movers was moving in his socks. They movers (1) made several large HOLES in the walls (2) broke furniture - RIPS in a couch and BROKE A LEG off a credenza (3) understaffed and overcharged (4) blamed the customer for damage to the walls and couch. The manager will not pay for damages or refund fees. The move should have taken 3 hours with three people. Instead with two people, it took 5 hours, with my help and the movers themselves were not equipped for this move, despite the manager given information what to expect in terms of furniture and stairs at both locations. The damage: $838 charged to my credit card + holes in the walls in the apartment and hallway (greatly upsetting my landlord) + damages to a couch (retailed $1200) and a credenza + time and energy to write the landlord and file the complain to Tristate. The call to the manager after the move met with blame shifting.

We are very satisfied !

I had the most amazing experience with this company. I lived in a 5 bedroom house in Chevy Chase MD. I hadn't moved for over 15 years so I had forgotten how to move so this was a huge pressure for me. I got this company by searching on google. I called and got a great gentleman on the phone. He gave great information regarding the company and process. He also scheduled me a in-home estimator to give me a more accurate Quote. They came over and gave me a very good quote. What really attracted me was that they do a multiple tasks that makes moving easy. They Pack, Move, Pianos, Antiques, TV's and more. I didn't have to call other companies for these services. On the day of the move the crews arrived on time and did all my packing and moving. Since we had a big house our move was split in two days. One for packing and second day moving. The crew was very professional and knowledgeable. I got to hang out with a very pleasant hardworking crew. They were very helpful and didn't put any pressure on me and my wife. We are going to keep Tristate as our primary movers and we will recommend them to anyone. I give these guys 5 Stars and nothing less. Thank you !!

Great service!!!!!

After filling out a few forms online I called Tristate from a postcard I received. I spoke to a gentleman name Tom and he was very helpful with all my questions. I talked with my husband and called back and Sandra locked my moving date for me. The crew showed ontime and they were very professional. they helped pack my home and move it to the next location. They also helped me with a few fragile items and they did a great job making sure nothing happened to them. I recommended this company to my sister that moving in a few weeks. Great experience!!! Read more: http://www.mymovingreviews.com/movingreviews/great-exprience-25703#ixzz2slHZlgXt