Do Not Use This Company,Unprofessional
I had scheduled this company to move me on Friday 02/12/2021. The mover confirmed my appointment days in advance. The day of my move,my mover is a no show. Instead,I get calls from other movers,that I did not know,asking me information about me move. I was confused as to what was going on,because I did not give them my information. I was calling my mover and he was not answering my call. Finally,after several attempts to reach my mover,he answer my call. He told me not to pay the other movers,because they are not horning his agreement with them (they were not suppose to be charging me more than he was). He told me the reason why he didn't come was because of the rain,he cannot move during the rain because of insurance reasons,but these other movers could. He told me that he would move me the next morning by 8AM and he would give me a 10% discount due to the inconvenience. I was extremely upset. I felt blind sided,he gave my information to 3rd parties that I did not authorize he to do so,and He did not give me a heads up that he wasn't going to make it. I had to cancel my appointment with my cleaner who was suppose to come after my movers left. It was such a HUGE inconvenience and EXTREMELY unprofessional. I was in a bind so I agreed to let me move me the next day. The next day comes,he's late he gets there like 8:30/9AM. He gets to my apartment and says oh this is going to be more than I originally quoted you because you have so much stuff (when I first talked to him,I told him how much stuff I had to move,so IDK why he was so shocked as to my items,he clearly doesn't pay attention). (I am desperate at this point because I have to be out of my apartment by Sunday,and he comes on a Saturday,so time is dwindling down!) So,I ask what is my bottom line,and is the 10% discount included in the price? He looks at me,turns around and leaves my apartment,as he is mumbling something under his breath. He left and did not provide me with an explanation as to why he was leaving. My anxiety is going through the roof at this point. I had to find movers at the last minute and pay more because of this inconvenience he put me through. Please do not use this company for your move. Pay more for professional movers. You do not want to be in the position this company put me in. I beg of you,it's not worth it,a piece of mind doesn't have a price tag to it. I was under extreme pressure due to their unprofessional to get moved AT THE LAST MINUTE!!!! I will be filling a complaint with the BBB. They should never be allowed to move anyone else. Completely unprofessional in my opinion. I'm so happy that II did not give them a deposit. Thank God,I could find movers at the last minute,and the nightmare is finally over. Moving is a pain,but don't go into cardiac arrest dealing with Ultimate Movers and Storage,complete garbage!