Part 1, A Move in Progress, Grade D.
Honestly, I do not know how I got hooked up with United Movers of America, but it was probably a website such as this. They called me. I was previously going to use another similar broker mover whose office was close to us, but they could not commit to a delivery date within 10 days of the requested delivery date (which was 21 days after pickup). Claudia, from United Movers of America, committed to a 3 day window. Last minute change and the move was hers. Agreement was signed, deposit was made, pick up date scheduled. Claudia told me Alex the dispatcher would get a hold of me a couple of days before pickup. I waited for that date .... then called him. He agreed to a pick up window from 11am to 3pm. %0d%0a%0d%0aSunday pick up comes around, we wait, wait wait, I get a call from a driver, he has a problem, his first delivery he was still waiting to unload, client a no show. The company is going to reassign driver. 3pm, I get a call from new driver, he is in Kentucky, on his way, ETA in Chicago 7:30 - 8:30. We wait. Call from driver at 8:30pm, he has some road issues downtown Chicago, on his way soon. 9pm, drivers partner sick, has to put him on the road. he will find help for load up. On his way. 10pm, driver shows up alone, help on the way. 10:30pm, help has arrived, load up begins. %0d%0a%0d%0aSomewhere around 1:30am, driver says, I dont know who did your original estimate, but you are out of "cubes", and we are going to have to charge you allot more. I asked how he knows, and he says his box truck is marked on sides. We did not go and argue, and I knew that his truck was already loaded on the sides when he arrived, so there is no way he could have estimated anything. I told him that the inventory was pretty darn close to the original estimate, and I am not going to agree to his newly revised almost double estimate. We came to an accord with me not signing the "recension" of the original estimate, paid him the 50% of the original quote, he loaded up and drove away. 2AM. %0d%0a%0d%0aAnd then the next day, with all my stuff gone, in limbo, who knows where, I call Claudia, from United Movers of America, who promised me at the onset of this deal, that she was going to help, support and ensure that my move was smooth and problem free, tells me, once my load is picked up, she can no longer see my move ... but she will forward my concerns to the dispatcher, who, btw, never responded to any of my texts on the Sunday we were waiting for his driver, as he told me he would. %0d%0a%0d%0aAll this was 5-6 days ago, and we have heard nothing since. We have out load in limbo. We have an unperfected contract and I am sure a confrontation to come. This Review is Part 1. We will see how Part 2 comes out. Actual final price is not yet agreed upon, amount shown above, is what driver was trying to get me to sign up for.