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US-1 Vanlines, Miami FL 33150

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(99) Reviews
Accuracy of Estimate
Moving Services
Packing Services
Professionalism

65% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 1039622
ICC MC # 435455
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 7/22/1993

Hours of Operation

7 DAYS A WEEK. 7AM TO 9PM


Payment Options

N/A


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US-1 Vanlines Location

Address

US-1 Vanlines
650 nw 105 st.
MiamiFL 33150 USA


Contact Info

Toll Free: 800-734-7600
Phone: 800-734-7600
Fax: 305-754-5337



US-1 Vanlines: Gallery


Reviews

Angelina
January 3, 2018

They damaged a lot.

What happened was... we had items that were moved, and that were damaged, but the gentleman wouldn't put the bunk beds I guess we had together unless we signed the paper that said that he was not liable for the damaged items.

Origin : North Atlanta, GA
Destination : North Atlanta, GA

August
December 19, 2017

Horrible

It was horrible. It started off in a good place, but they broke a full-length mirror and ultimately tried to hold my items hostage by charging me extra money once they arrived at my new home. I then called the police and filed a police report and I intend to further report them to the Better Business Bureau and anyone who will list them, about what a terrible experience it was. To make matters worse, they actually broke my daughter's bed and then put a piece of tape on it to hide what they had done. The manager is the one who was trying to overcharge me and hold my items hostage so not a good response from him. In terms of the follow-up, I left a message on a voicemail over that weekend (cause it happened on a Saturday or Sunday) and no one followed up with me after that.

Origin : ATL, GA
Destination : Roswell, GA

Linda
August 30, 2017

We were very satisfied

They were very professional they came in and wrapped everything up and we were unloaded in a couple of hours, we were very satisfied and everything was fine.

Origin : Miami Lakes, FL
Destination : Lauderdale Lakes, FL

Glenda
August 9, 2017

Overall They Did a Good Job

Overall good job, it was a long day, a hot day. The only problem was I needed ladders that were lost during the move in the house to help me settled in the house.

Origin : Lawrenceville, GA
Destination : Clarkesville, GA

Milton
June 1, 2017

I only had a problem with setting up a ...

I did have a problem with setting up appointment dates, so my initial contact with the company, the person I talked to didn't have the right information. He put me on the wrong date. That was the only problem I had. They already took my money so i couldn't change the date.

Origin : Loganville, GA
Destination : Dacula, GA

Hina
June 1, 2017

Everything was fine

Everything was fine but I got a flat rate from Jonathan, but once they got there they recalculated the price, they were very particular about the art. once they dropped us at the house we were moving. And they kept the things and left. I was running behind them. And to this day my fridge trays and plates are missing. I have been calling them and Jonathan has been saying its the glass ones and I don't know, my fridge trays are missing.

Origin : Stockbridge, GA
Destination : Hogansville, GA

Shanna
April 18, 2017

Good Experience

Setting everything up went very well. The young lady, Carmen, that I talked to was very helpful. They called a few days prior to and changed my move time, which was a bit convenient. The ones who helped with the move were helpful, the lead man was not the most professional. Overall it was a good experience. It took them longer than it should have, but overall it was good.

Origin : Flowery branch, GA
Destination : Flowery branch, GA

Gaurav
March 28, 2017

Terrible Experience

They were terrible! They told me my stuff would arrive 4-5 days after the move. It wasn't until after 25 days that I received my items. Once they did they charged me an extra $200. Terrible company, stay away.

Origin : ATL, GA
Destination : Charlotte, NC

Fernando
March 22, 2017

Pretty good

Showed up late but started working immediately and they did a good job.

Origin : Pompano Beach, FL
Destination : Nolanville, TX

Jackie
February 23, 2017

I was not happy at all with the ...

They promised me to have my furniture delivered by... They picked it up on the 20th - 7 to 10 days after that, they were supposed to have it here. Okay, they didn't. Something I can understand -- a delay. They just got here today. It's raining. The driver... whatever he did, I don't know what he did when he came into the complex, but he knocked the fender off of Uhaul's truck. So he out there playing around, trying to get the fender back on. And it's steady raining. You know, got a little break in the rain. It's drizzling. It's still raining, but I don't want my stuff getting damaged and wet.

Origin : Miami, FL
Destination : Lynchburg, VA

Dolores
January 27, 2017

ESTIMATE WAS INCORRECT

THEIR ESTIMATE WAS INCORRECT AND WHEN I TRIED TO REACH THEM TO HAVE IT CORRECTED THEY DIDN'T RETURN MY CALL SO I DECIDED NOT TO USE THEM. HOWEVER, EVEN THOUGH THERE WAS NO CONTRACT AND THEY AVOIDED MY CALLS AND EMAILS THEY REFUSED TO REFUND MY $200. $200 FOR AN ESTIMATE, THIS IS PREPOSTEROUS. CHECK THEM OUT THEY ARE AWFUL DIANE ELMENDORF THE OWNER WOULDN'T SPEAK WITH ME OR RETURN MY CALLS. THEY EVEN THREATENED ME. I'VE BEEN ADVISED TO CONTACT THE STATE ATTORNEY GENERAL AND I ADVISE YOU TO DO THE SAME.

Origin : Hollywood Florida
Destination : Brooklyn New York

Alex
December 10, 2016

PLEASE READ AND UPVOTE! **NEGLIGENT ...

Like the similar reviews I had a horrible experience dealing with this fraudulent company, but I will spare you the details. Instead look at the evidence, ALL 1-star - The majority sharing stories of criminal fraud/theft/negligence. Rip Off Report: 20 separate reports filed regarding the Miami and Norcross, GA sites highlighting fraudulent business practice. Google Reviews: multiple SUSPICIOUS reviews (5 that appear to have favorably rated the same two moving companies) similar to the Yelp reviews: fraudulent business practice. So needless to say, AT BEST, this company has a 50/50 chance according to Google Reviews alone to give you the type of service a standard moving company will provide you. AT WORST, your belongings will be damaged and/or lost (they lost approximately $1000 of our items and reimbursed us $75 [60 cents/pound]), you will be overcharged, and you will be subjected to suspicious business practices that may or may not be criminal. Are you willing to risk it?

Origin : Miami, FL
Destination : Atlanta, GA

Alfredo
December 2, 2016

They stole my money

I explained to them what I needed to move. They did not send the equipment I needed for the move. They wanted to charge me over $1000 to move what I need to move. They needed a lift. Instead they just sent 3 guys and wanted to do it manually and said it would take an entire day to do the job. I ended up doing myself and two laborers. I asked to speak with the person who took my order. They just transferred me to someone else. They kept saying sorry.

Origin : Alpharetta, GA
Destination : Lawrenceville, GA

Nubia
October 31, 2016

They were great and helpful. They were ...

They were great. They were very helpful. They arrived on time. They did the job very fast. They were able to do everything we asked. They were very helpful.

Origin : Atlanta, GA
Destination : Roswell, GA

Bhargav
October 27, 2016

Part of my shipment is missing

I was satisfied. But part of my shipment is missing. So I am trying to file a claim with them, but it has been a long process.

Origin : Atlanta, GA
Destination : Stonelick, OH

Jamie
October 4, 2016

Overall good job

They came to my home to give me a survey and delivered on what they quoted. I had to pay a little bit extra because I didn't package my mirror properly but they came on time and everything arrived in one piece.

Origin : Hallandale Beach, FL
Destination : Miami, FL

Quoted Price : $750.00
Actual Price : $786.00

Fabiana
October 3, 2016

Everything was done in a timely manner.

It was a quietest move. We made everything in timely manner that was planned.

Origin : Pompano Beach, FL
Destination : Pompano Beach, FL

Lizna
September 29, 2016

They were late and broke my lamp.

They came really late first of all, the stuff came really late even though they told us it was going to be much sooner than that. it didn't happen. They said no according to the contract it was going to be seven days, then after the seven days I called again and they said it was 10 working days. I told them that I was informed seven working days and they said no that's not what it is. So I said okay, then after they came I didn't know that the truck couldn't come inside. I have to pay extra and I have to pay extra. And they didn't inform me about that either. When they came I was not prepared and they told me oh now you have to pay this much money for the other thing for the... to come inside, I said okay fine, I don't have a choice now...Even the guy who came with the truck he broke my lamp too in the house.

Origin : Scottdale, GA
Destination : Houston, TX

Patricia
September 2, 2016

The whole thing was not professional.

It was not a good experience. They arrived two hours late. And when they were 30 minutes late nobody called. They gave me a window, and at the end of the window at 5, 5:30 came and nobody called. 6 came and nobody called. I had to call the office for someone to tell me they will try to call the guys, see where they are, and call me back. It was 7 when they got to my house. Then there was broken furniture. A glass table had a crack in it. And I had a bookshelf that was scratched up. So no I did not have a good experience. I will not use them again. I will not recommend them to anybody. They were not professional at all. The whole thing was not professional.

Origin : ATL, GA
Destination : ATL, GA

Robin
August 10, 2016

It was a very positive experience.

It was a very positive experience. Unfortunately, I'm a frequent mover. I've relocated across the country a few times. By far, it was one of the most pleasant experiences.

Origin : Lawrenceville, GA
Destination : Lawrenceville, GA

Anonymous
August 1, 2016

It was a good experience but they ...

It was a good experience for the most part. They showed up when they were supposed to show up. They did attempt to reschedule for an inopportune time when I said that didn't work for me. They went back to the originally schedule time. The one negative was that they didn't make clear was payment would be made in cash or credit card. There was a large surcharge for using a credit card. So, I had to pay a large 6% more simply because it was unclear to me to pay cash, in order to get the quoted price.

Origin : Lauderdale Lakes, FL
Destination : Fort Lauderdale, FL

Anonymous
July 29, 2016

Overall I liked the service.

We had a good experience. They packed all the items very well and we didn't have any issues.

Origin : Gainesville, GA
Destination : Flowery Branch, GA

Sarah
July 28, 2016

They tried to take advantage of us and ...

Well, they tried to take advantage of us. They broke half of our stuff. They had no respect for what they were moving. So, I really didn't care for them.

Origin : Austell, GA
Destination : Dallas, GA

Robyn
July 14, 2016

I would never use them again.

The guy I initially talked to, who was supposedly the owner, was very personable the first time around. But they got my move incorrect. So they initially gave me a quote that was half the price, but I come to find out they didn't include all the items I told them I had to move Then they informed me it would take 7 to 10 days for my things to get from Atlanta to Pittsburgh, and suddenly the day of my move, they called me to tell me they only had one truck going up north for the net three weeks, and if I didn't move my things that weekend, they wouldn't be able to get my things up to Pittsburgh for another three or four weeks. So I gave them a lot of hell to pay for that and ended up with a discount on my move. But I would never use them again.

Origin : Atlanta, GA
Destination : Mckeesport, PA

Bret
June 21, 2016

It cost a lot more than it should have.

It cost me a lot more than I thought it was going to be. I told them what all invoked, that we had a piano, that it was up going two flights of stairs at the destination. They loaded the truck with the piano when they got here and tried to tell me they couldn't unload it. The day before the move, the manager called me and said, three guys isn't enough since you have a piano and it's going up stairs, so we're gonna add another guy. So they added another guy. Then they tried to tell me they couldn't move the piano. They ended up moving the piano, but they weren't prepared for it. They didn't have the proper equipment. It took a lot longer than it should have and it cost a lot more than it should have. I really wasn't very happy with it.

Origin : Woodstock, GA
Destination : Atlanta, GA

Lori
June 7, 2016

The actual movers themselves were not ...

The actual move itself was not good. Setting up the move on the phone with the agent that was used was very good, she was very helpful, but the actual movers themselves were not good. They were quick but they damaged a lot. I was charged more than what I was quoted. When I did call to complain because they left a lot of stuff at the old house, when I called to speak to a manager, I called twice and I've never gotten a phone call back.

Origin : Canton, GA
Destination : Canton, GA

Beverly
June 7, 2016

I would recommend them.

It was good and it was fast. I would recommend them.

Origin : Mcdonough, GA
Destination : Mcdonough, GA

Anonymous
May 27, 2016

We were pleased with the results.

The move went fine. They showed up on time. They did their job. We were pleased with the results.

Origin : Cumming, GA
Destination : Jefferson, GA

Donald
May 24, 2016

They broke my furniture and were rude.

They broke several pieces of furniture, they were a little bit on the rude side. They didn't care about anything except slamming things in the truck and getting it out of there. The person I dealt with in their office wasn't interested in talking about anything that got broke[n]. They were just not a good company to deal with.

Origin : Snellville, GA
Destination : Snellville, GA

Maggie
April 11, 2016

They were quick, professional and hard ...

They were quick, professional. ...They were quick, they were moving stuff, working constantly. Didn't even want to stop for lunch.

Origin : Suwanee, GA
Destination : Buford, GA

Marvin
February 3, 2016

It was an excellent experience with ...

It was an excellent experience with them. They were helpful, they were pleasant, they were nice. With the condition I'm in, they made the move worthwhile. They didn't argue back and forth and they catered to what we wanted done, I couldn't thank them enough for that.

Origin : Lithonia, GA
Destination : Stone Mountain, GA

Aaron
January 28, 2016

They moved quickly and took care of ...

It was good. They were there when they said they would be and went quickly and took care of everything.

Origin : Winder, GA
Destination : Watkinsville, GA

Patricia
January 7, 2016

They were efficient and worked around ...

They [were] very efficient ... They called ... [made] sure to give us updates if anything change[d] and they [were] willing to work with me for my timing.

Origin : Lithonia, GA
Destination : Ellenwood, GA

Patricia
January 5, 2016

I lost a lot of things and my ...

I'm unsatisfied. I lost a lot of things during the move. All of my furniture is cracked. I lost two chairs, my dryer - I had to call the company to fix it because it wasn't working after the move. I didn't know where to complain, and if they were going to replace them for me or not. I'm not going to do any business with this company any more.

Origin : Kendall, FL
Destination : West Dade, FL

Anonymous
December 15, 2015

The were going to charge me more.

The person that came for the quote was pretty good, but the people that came for the actual move wasn't as good as expected. I had to prove everything that I had talked to the [estimator] about otherwise they were going to charge me more.

Origin : Miami, FL
Destination : NMB, FL


US-1 Van Lines is regarded as the premiere mover, whether you are moving your home or your office. We offer local and long distance moving and commercial storage and provide the most advanced and professional services available today.

We have a professional and courteous staff that we provide dependable and punctual service. We have successfully moved thousands of customers, from large corporations to small apartments. We strive to exceed our customer expectations.

We maintain a fully equipped fleet of modern, oversized trucks that are "air-ride" suspension vehicles. Air ride suspension gives the truck the smoothest ride on the road, which helps ensure your goods transfer in good condition.

Local Move

The local move may be within the same city or to a neighboring city. A local move will not cross state lines. We provide the customers a high quality local move with our experienced manpower helping you at every step you move. In most states, the contract charges are based on an hourly rate. Typically you will pay for time and materials. The pick-up and delivery are done the same day with exclusive truck and crew.

Long Distance Move

At US-1 Van Lines, we perform long distance move as easy and hassle free as a local move. The charges for transportation are based specifically on the items you ship. There are also material charges for any supplies you may need from the moving company. The pick up and delivery are consolidated onto tractor-trailers for interstate shipments.

International Move

If you are moving out of the continental United States, your move is considered an international relocation. Transportation charges will vary depending on the type of service you need and which country is your destination. US-1 can organize container shipping via ocean liner companies from ports in select areas of the U.S.

Storage

We provide secure warehouse facility for your household items, if you require. We can store goods for any length of time.

Our warehouse is "containerized" storage facility. This means your goods are placed into sealed wooden vaults that are fork-lifted into position in our warehouse. This type of storage provides the best security for your goods

Auto Transport

US-1 can arrange for shipment of your personal automobile from most points in the USA. Vehicles are shipped on a tractor-trailer that carries only cars.

If you have an exclusive luxury car and need covered transport, this can be arranged for an additional fee. If you have a 4-Wheel drive or Mini-Van type of vehicle, you may need to pay an additional fee to reserve a top rack on the transport trailer due to the additional height of these types of automobiles.

Packing

We offer full packing labor services to fit your packing needs. Our movers are experienced and trained to protect your goods in the most efficient manner for transport. We carry the proper supplies on our trucks at all times. We use only high quality boxes and supplies for your move.

Antiques and Artwork

US-1 can provide you an estimator from our Art Division, specially trained for the extra care and handling required for works of art, sculptures, musical instruments, and collections. These professionals will communicate to the moving crew foreman the need for specific packing materials that will be required for these items, as well as recommend handling techniques during the transport.

Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 2
Drivers: 6
MCS-150 Form Date: 11/23/2013
MCS-150 Mileage (Year): 96,140 (2013)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
500 Three Islands Blvd #1011 Hallandale Beach, FL, 33009
Phone: 954-454-6770

Mailing Address:
500 Three Island Blvd Ste 1011 Hallandale Beach, FL, 33009

Last Updated Date: November 28, 2013

Property Passenger Household Goods Private Enterprise

Authority

Type Common Contract Broker
Status Active None None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionReinstated
Original Action Dt.08/20/2008
Disposition
Disposition Dt.

Revocation

Auth TypeCommon
1st Served Date06/30/2008
Effective Date08/04/2008
ReasonInvoluntary Revocation

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierCanal Insurance Co.
Policy/SuretyPIA07452201
Posted Date07/26/2013
Converage From and To$0 - $750,000
Effective Date07/25/2013
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierCastlepoint Florida Insurance Company
Policy/SuretyBAPBY0325412
Converage From and To$0 - $750,000
Effective Dt. From and To 07/26/2012 - 05/02/2012 Replaced

Insurance Address

CarrierAequicap Insurance Company
AuthMarilyn J. Peterson
Address3000 W. CYPRESS CREEK RD. FT LAUDERDALE, FL USA 33309
Telephone800-275-2800 506
Fax

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 5 7 0 0
Out of Service 1 1 0 0
Out of Service % 20 14.3 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
4/18/2012 Satisfactory 6/16/2009 Non-Ratable

Unsafe Driving

MeasurePercentileThreshold
00%
65%

Vehicle Miles Traveled (VMT) : 116618
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 5.8
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
3.2678.6%
65%

Relevant Inspections : 7
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 4
Total Hours-of-Service (HOS) Compliance Violations : 5

Driver Fitness

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 7
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 7
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
6.75< 5 insp. w/viol.80%

Relevant Inspections : 5
Total Inspections with Vehicle Maintenance Violations : 3
Total Vehicle Maintenance Violations : 11

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 3
Vehicle Miles Traveled (VMT) : 116618
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 5.8
Number of Crashes : 1
Number Tow-aways : 1
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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