Thieves and criminals who peed on our ...
Visions co-owner Victor arrived by U-Haul. Throughout the day, he assured us that broker Allied Transportation Group’s (NOT ALLIED VAN LINES) mistaken double-count of 18 bins meant abundant space for extra items to fill the 1130 cu ft. Only when I asked at one point did Victor say they were full. With a huge overestimate, they nonetheless couldn’t load the remaining 20% of our items FROM THE ESTIMATE without nearly $4000 more, 70% now! With box size estimates far exceeding actual sizes and NO oversized furniture, we were shocked. No, we couldn’t pay cash now and would have to scramble to move the rest to GA from CO. Victor’s reply: “Not my problem.” Also, having us agree to buy 1 $135 shrink wrap roll - which “should take care of all of it” – and 2 $80 crates, he charged for 3 rolls, 6 crates and both sets of stairs when the estimate included one free. After arguing, he “did [us] a favor” by reducing somewhat the extra charges while threatening to unload the truck if we didn’t agree to this extortion. Victor clearly stated delivery would be at least a week after a FADD of 7/25, because “no way” a truck could arrive by even 7/26 when it was 7/18. But the only FADD in writing was 8/23 on our binding estimate. 2 days later, Victor reiterated by phone that delivery would be a week or more after 7/25. After I shared that we had to postpone our departure to rent a truck, he put me on hold to “contact the driver,” then revealed that delivery would be on 7/25 or 26, and if no one could take delivery, he’d charge storage and redelivery fees, likely in the $1000s! We’d yet have hard copy paperwork from Visions - only an image of the BOL after signing it and a binding estimate PDF from the broker. Despite no written FADD, Victor insisted on 7/25. Victor then texted a copy of the BOL with his signature and a FADD of “7/25/22” scribbled in AFTER my fiancée had signed. FRAUD!!! Only after help from Tom Martino’s radio show did Victor and driver Sam work out a FADD and guarantee not to charge storage and redelivery. They agreed to send a picture of our goods on the truck before arrival but REFUSED to demand payment to open it to let us see if our items are there! When I protested, Victor said if we didn’t like it, he’d auction our items. UPDATE: Moving the remaining items cost us $5500. The movers? 225 cu ft of boxes, bins, & furniture did not show up; broken antiques; crushed FRAGILE boxes on the bottom of stacks; broken items in boxes; open boxes missing items; our mattress with urine and mold on it; someone apparently kicked in and broke the foot off the white vanity; a precious antique dresser and family heirloom that was “crated” splintered in the back. We did not include all the pictures here for sake of space. I could go on about this, but it’s too tearjerking at this point. After months of trying, Visions has provided no means to file a claim and ignores my texts and calls. BL: Vision - lia