1) I was originally quoted $3167 for moving 1 bedroom with king bed, kitchen and living room from FL to CA. On the day of pick-up, I was charged an additional $1428 for fuel surcharge, packing 2 TVs that were listed on my original quote, packing artificial plants and picture canvases that were listed, cost of packing material, and additional estimated weight of items. 2) The delivery was supposed to be within 15 business days from the pick-up date, but it took 21 business days. Our items were picked up on July 1 in FL and delivered on Aug 1 in CA. The longer time period would've been understandable if they had been straightforward about the estimated time from the beginning. 3) When I called on Fri July 8 to ask for an estimated delivery date, I was told by the owner, Michael Harrison, that it would be the following weekend. I was called on Fri July 15 by customer service supervisor, Robin, and told that my items hadn't even left FL yet and wouldn't be dispatched until Mon July 18. 4) I emailed Michael, the owner, to ask why I was misinformed by him the previous week and wanted to know the reasons for the delivery delay. He called me back, denying talking to me last week, yelling at me that he didn't like my complaints and hung-up on me. Later he sent an email saying, "if you had a full truck load then it would be a little easier to predict these dates and times but when your a smaller load and your sharing the ride hence lower prices you accept the flexibility in pick and deliveries that is what moving across the country entails if you wanted specific dates and times then you would have paid a full price situation which is far different than what your paying." Being that he is the owner, there was no one else to report his unprofessional behavior. Keep this in mind, if there is an issue with your delivery that Robin, the customer service supervisor can't resolve, then you will be dealing with an owner who can be volatile with his own paying customers. 5) When the truck finally arrived in FL, there was only 1 driver/mover. They called another contracted mover to help with the delivery, but no one showed up. It was already 6pm and the driver said he was late for another delivery after ours, so my husband and I decided to help unload the truck to expedite the process and ensure everything made it safely. Even after helping, the owner insisted we pay $75 for the elevator fee. They were informed of the elevator since the beginning and the cost should've been included in the original quote. 6) Damaged items: large cracks and chips in 2 kitchen chairs, TV stand with chip, 2 bed boards with chips, 1 nightstand with large chip. Our $350 printer has internal damage and no longer works. We called Brother printer customer service and they were unable to fix it, said it was most likely from the moving process that jarred the internal hardware. I've filed a claim and will update this post once my claim goes through.