Horrible all around.
Terrible experience with West Coast Movers. I had hoped their reputation was undeserved, but apparently not. I was moving from UT to WA on short notice, and had several companies come out to make bids on my delivery costs. Glenn from West Coast Movers was very accommodating over the phone, and more than happy to give me an estimate based on the items being moved. I told him it was a 1 bedroom house, with a large library. He came in a bit over 3k, and had beaten several other companies by $1-1.5k, and stated that he'd toss in 2 flat screen packages for free. Glenn was an excellent smooth-talker, and made several comments regarding the way the competition will gouge their clients. I explained that I needed 30-45 days of storage as well, and he assured me that it was all professionally loaded/unloaded, and kept in a climate-controlled warehouse. Moving day! Drivers arrive, the company sign taped to the doors of the truck. This does not fill me with confidence. Item after item loaded in to the garage, and staged. The pick-up went smoothly, and as I watched, item after item was loaded into the truck. After about an hour of loading, the guy in charge looks at me and says "There's a problem. You have twice as much stuff as you said." When I had looked over the paperwork upon arrival, I noticed that the price per cubic foot was on a decreasing scale - $3.50 or so for small loads, down to $1.50 for larger loads. I mentioned this, and he said he didn't know what I was talking about. Behold - the paperwork with that chart on it had mysteriously vanished. I mentioned the free packing for the televisions. Nope, not on the paperwork, sorry. $250 additional cost for boxes/blankets. He said to call Glenn ,and get it all worked out. Glenn is not in the office. I get his voice mail several times. Finally, after the truck is entirely loaded, and I still couldn't get ahold of anyone (the main company number went straight to voice mail), I was over a barrel, and was forced to sign the (nearly $6k) agreement. Glenn finally returns my call 2 days later, and tells me there's nothing he can do, as I had signed the agreement. Fine. Somehow, we will get it all worked out. I'll sell a kidney or something. When our house in WA was finally ready (about 2.5 weeks later), we called with over a week's notice, requesting a delivery a Thursday or Friday. Sorry. Thurs/Fri all booked up for the next MONTH? Right. I'm very sure. Nailing down anyone at the office is a nightmare. More often than not (even during regular business hours), you will get a voice mail system. Don't bother leaving a message. Nobody ever calls you back. I must have left at least five or six requests. Once I had the delivery scheduled (either late wednesday, or really early thursday morning, maybe), nobody had anything to say except "Remember we need this amount paid in US Postal Money Order only!". I asked about Western Union, or any other payment plan. Nope. Then, the Monday befo