West Coast Movers

Do NOT Let This Company Move You!

Ok, I am on a fixed income (ssd) and I was happy with the price that was quoted me, but was not happy with the service I received at all. This company will do anything to move you and talk you out of moving with someone else. When they picked up my things, they put them all in the street before they loaded the truck. Then they didn't load the truck right and tried to get more money out of me. What they do and don't tell you is that they load your things on 4 different trucks before you get your stuff. They get you to sign the cheap 60 cents a pound waiver so if anything of yours breaks that they are not liable for it. They will tell you the other cost a lot. I was also told that I would have my things in about a week. It took three weeks for me to get my things. By the time I got my things, they broke 2 cups that were collectible and you can't get anymore, they also broke 2 legs off my nightstand and also a leg off my coffee table and my 47 inch TV. Of course I filled out a claim which took months for them to respond too and all they are giving me back in return for all my broken things is 48 dollars. This is not right at all. They take advantage of anyone who moves with them and screws them out of their things. If you are smart you will not move with this company at all. I was sorry that I did. They are very irresponsible and don't care about anything at all.

couldn't be any worse

Hopefully you read this before it's too late. The english dictionary doesn't have enough bad words to describe this company. False promises. Lies. terrible Service. more lies. confusion. time wasting. more lies. lies. lies. lies. I wish they have the ability to move things so they could move themselves out of the country.

Good beginning and horrible ending.

The initial two movers that packed and loaded my things were friendly and professional. My complaint with them is that they did not wrap my leather bed rails (now damaged) and they did not want to take a large marble based arc lamp (which is now missing). The quote was very underestimated, despite all my items of furniture being on the quote. My things arrived quicker than I had expected, however the crew of three were extremely disorganized and took hours unloading what should have been 2-3 hours. Four pieces of my furniture are missing (arc lamp, Louis V Ghost chair, table base for a high-top bar table and 1 nightstand). In addition to these missing pieces, a bed rail is punctured and the legs for my credenza are missing. I have made multiple calls and left messages. No one is returning the calls.

There were a couple things I would ...

They were good, there were a couple little things that I could have improved on but I think that's what expected when you do that kind of move anyway. My stuff ended up being a little later than I wanted it to be and it was a little more expensive, but overall it was good.

It was good.

It was good. Little extra fees. But it was okay.

the nightmare move

West Coast Movers of Las Vegas - This complaint is more than just service issues, it is customer service, delivery issues, contract issues, and you can add health issue in there. Service issues would be how they moved my things. They put packaging tape on my big television I had it in a Home Depot 65 lb. TV Box. So I don't know how the hell they got tape on it but they did the whole box was taped different from how I had it. They put a dent in the top of a brand new dresser ($150). They broke the top of a brand new computer desk ($120). These items I am still making payments on. In the back of my electric fireplaces they broke something, I am not even sure it will run the way it should ($495). I had a brand new platform truck dolly the last time I seen it was on 8/23/16 ($189). I also had a Aluminum Step Ladder - 2' ($50), the last time I seen it was on 8/23/16. My husband has a hospital bed, and they taped the leg and then put the leg down where the tape went up inside the leg could not be moved up and down. They lost one wheel so now I can not let my husband use the bed, it does not work right. That is going to cost me $120 to fix it. In my China hutch cabinet, they broke the glass shelves ($70). I have a 1904 pump organ, they broke the bottom where the rollers are for it to move it will cost me $450 to fix. They broke a 1920 bowl and jug set with stand. I have the stand I do not the bowl and jug, it will cost $80. As things were being taken off the truck, Matt and Leary they did all the could to help me. Matt gave me phone numbers to call to make a claim and I am going to. Allan and Tim did one really bad job. Whoever did the reloading at their warehouse, they did not care how they did it. Allan and Tim showed up at my home at 5pm did not start any thing till 7pm. First they had to have money so gave them the money. Then Allan showed me this paper that tells about the delivery dates so I said "ok, how about we do for the 8/28/16?" He shows me this paper that has dates from 14 days to 30 days to deliver my things. I said I can not do that. Allan told me do not worry, it will be there in no more than five days.This company had my things from Aug 23-Sept 6 2016.Every time I called I was told they did not know when I was going to get my things. The owner of this company should be ashamed...

My stuff got here two weeks late. My ...

The initial experience was good. The sales team were great. They promised me a couple of things that didn't end up actually happening. I actually ended up never working with that person again. So I think that should be made clear in a sense. My stuff got here two weeks late. The flats for my bed were gone. They had to deliver them later because they lost it. My boxes were kind of wrecked and some of my furniture was damaged. It got to me and that's all I care about it.

The experience was really bad.

For the pricing, they do estimation and the price is really low and cheap so that's the reason I picked them. Then when the mover came to my house before they do anything, to do the real estimate before they do the work. They said the initial estimation is crap. Then in the middle of the work they said they saw an extra room that they didn't see so that is extra money. I don't have any choice so I paid extra money. When the furniture came in yesterday, there were missing pieces of my furniture and damages a lot. So it was a really bad experience.

It was a good experience. They were ...

It was a good experience. They took everything that I needed. Wrapped everything. They were pleasant.

RUN, DON'T Walk away from this Company

They did more then $2,000 in damages, they use Budget Rent A Trucks, and labor/movers that are sleezy and dishonest, what they don't steal they damage. If your considering a move, run, don't wakl away from this Company

They are very rude.

I'm not really happy with them. They lost my foot rest on my bed. It's been more than two weeks that I have gotten my things and still they have not been able to update me on my foot rest. I would not recommend them to anybody.

It was like a nightmare. We'd never ...

Lots of broken stuff and everything was dumped here and we had to unload it all. They doubled the price on us. We'd never give them a good reference. ...Everything was chipped and scratched. ...We got so many different calls changing things.

It all worked out in the end

It was all right. I got my stuff, they did a good job ... There was like two or three little things here and there, but I guess those things happen ... It's all good in the end, it all worked out and everything is good.

no hassle move

Estimate Was Revised Because We Took Glass Tops IN car. There were multiple expensive rattan living room, dinning room and bedroom furniture. All arrived in Sacramento without a scratch. Movers very efficient and professional.

Awful! More money every step of the ...

It's just a typical awful moving experience. You can be as honest about everything that you have and they're going to give you a certain quote and they're going to get there, get all your stuff on the van and then say you owe them more money so they can take it away. Then I didn't hear from them for a few weeks, I wasn't even sure if I was going to get my stuff. Then it finally showed up, so I guess in the end they did their job, but I ended up having to pay more money every step of the way.

Cheap is Not Best! Worst Movers on the ...

Do Not use West Coast Movers! On the phone they charm you and give you the best quote but when they load your furniture they tell you it will be a couple hundred more dollars! So what other choice do you have but to use them at that point. The men that did come to my condo in Mesquite did pack my things well so it seemed haha! I was told over the phone that they don't store my furniture that the truck that loads moves all the way to my destination. A complete LIE! I found out only because the men that loaded me in Mesquite told me my things were being took to storage in Las Vegas until they had a truck. I was told on the phone they had there own fleet of Moving Vans and didn't sub contract another lie! They hold your furniture in Las Vegas until they have a load going your way to fill a Moving Van going your way. I waited 2 weeks before they left Last Vegas plus the time it took to get here. In between all this my furniture was loaded in Mesquite, unloaded in Las Vegas, reloaded back up, not sure how many times. Some of my items were broken up and one plastic storage bin the inside was soaked in grease ruining my stuff, now how did that happen why was it even opened in the first place. My king size box springs were ruin by what looked like motor oil on poured on them plus torn. I have other damage too and filed a claim over 2 months ago and called them today and was told they were only a mediator for West Coast Movers

It was one of the worst decisions I've ...

They showed up two days before they wee supposed to, forcing me to race the clock to get to my final destination in Topeka, Kansas to meet them here. Otherwise the driver was going to leave and continue onto New York and I'd have to wait for him to come back and risk damages to my belongings is what the driver told me. But besides that, when they unloaded my stuff, we also found that they broke my widescreen TV--shattered it, damaged a good 60 percent of our belongings, including my daughter's dresser and her bed, our dining room table, our refrigerator and just a number of various items. It was probably the worst decision--one of the worst decisions--I've ever made.

Deceptive Advertising, Communications, ...

Very friendly at first until they have your move articles. Then they inform you about the move by Cubic Feet and not Pounds or Rooms. They were low bitter initially but doubled the price once they have your merchandise in their warehouse. They were days late for pickup, did not give 24 hour notice just showed up, were not willing to negotiate price even though their communications and advertising is far from clear. I would avoid this vendor, they seem to sub-contract the work out. While they say they are in good standing with the BBB, do yourself a favor and check out the BBB statistics before making your decision. Again, part of their deceptive advertising and communication campaign.

The movers ruined half of my ...

They ruined half of the stuff. Boxes were broken ... [They were] very careless with everything.

No transparent enough about the move ...

They just weren't transparent with their acknowledgement that they had not gotten a dispatcher when they picked up my stuff and they put my stuff in storage for a week before they got a truck which they didn't tell me about. They mentioned that it was going to take seven to 30 days, and that was the range they fell into, but having to move and not have my stuff in a timely manner was a nuisance.

Awful

Not good. Would NEVER use again.

Horrible all around.

Terrible experience with West Coast Movers. I had hoped their reputation was undeserved, but apparently not. I was moving from UT to WA on short notice, and had several companies come out to make bids on my delivery costs. Glenn from West Coast Movers was very accommodating over the phone, and more than happy to give me an estimate based on the items being moved. I told him it was a 1 bedroom house, with a large library. He came in a bit over 3k, and had beaten several other companies by $1-1.5k, and stated that he'd toss in 2 flat screen packages for free. Glenn was an excellent smooth-talker, and made several comments regarding the way the competition will gouge their clients. I explained that I needed 30-45 days of storage as well, and he assured me that it was all professionally loaded/unloaded, and kept in a climate-controlled warehouse. Moving day! Drivers arrive, the company sign taped to the doors of the truck. This does not fill me with confidence. Item after item loaded in to the garage, and staged. The pick-up went smoothly, and as I watched, item after item was loaded into the truck. After about an hour of loading, the guy in charge looks at me and says "There's a problem. You have twice as much stuff as you said." When I had looked over the paperwork upon arrival, I noticed that the price per cubic foot was on a decreasing scale - $3.50 or so for small loads, down to $1.50 for larger loads. I mentioned this, and he said he didn't know what I was talking about. Behold - the paperwork with that chart on it had mysteriously vanished. I mentioned the free packing for the televisions. Nope, not on the paperwork, sorry. $250 additional cost for boxes/blankets. He said to call Glenn ,and get it all worked out. Glenn is not in the office. I get his voice mail several times. Finally, after the truck is entirely loaded, and I still couldn't get ahold of anyone (the main company number went straight to voice mail), I was over a barrel, and was forced to sign the (nearly $6k) agreement. Glenn finally returns my call 2 days later, and tells me there's nothing he can do, as I had signed the agreement. Fine. Somehow, we will get it all worked out. I'll sell a kidney or something. When our house in WA was finally ready (about 2.5 weeks later), we called with over a week's notice, requesting a delivery a Thursday or Friday. Sorry. Thurs/Fri all booked up for the next MONTH? Right. I'm very sure. Nailing down anyone at the office is a nightmare. More often than not (even during regular business hours), you will get a voice mail system. Don't bother leaving a message. Nobody ever calls you back. I must have left at least five or six requests. Once I had the delivery scheduled (either late wednesday, or really early thursday morning, maybe), nobody had anything to say except "Remember we need this amount paid in US Postal Money Order only!". I asked about Western Union, or any other payment plan. Nope. Then, the Monday befo

It was a disaster!

The movers when they got here, they were really nice. But all the other stuff, as far as the dealing with the company, it was a disaster. I got my stuff back, some of my stuff was broken. I believe one of my boxes is missing. Two of my end tables are missing. It was not a good thing.

despicable, horrible

The worst moving company. It's April 2, 2015 and they left with our stuff since March 4, 2015 And still no truck with our belongings. Kayla the manager is unethical and unprofessional. No one ever answers the phone and they refuse to let us talk to the owner of the comapny. Please stay away from this horrible company. They are a disgrace taking advantage of the elderly. Will be taking legal action.

Horrible!

I've had so many things broken. They were almost two weeks late delivering, I still don't have one of my box springs, they forgot things, they broke things... they were horrible!

Stay Away!!! Seriously!

These guys were horrible! They were extremely helpful getting the sale done, but once they had my money they were horrible!! Not only were they impossible to get ahold of when we had questions, but they were late to everything. They broke all of our glass, other furniture, pictures, and they completely destroyed our brand new $3000 bed. And to make things worse, they had opened boxes and stole small valuable items like watches, jewelry, and cash. And then when they finally delivered our items, they tried to add other moving fees on top of what I had already paid for. They were horrible. I will never use them again. I would never recommend them. And if anyone ever asked me about them, I would say stay away!

Terrible Customer Service

If you're thinking about using their services may I suggest you look elsewhere. I saw another review that said Britney was a supervisor. Britney is my Rep and is not capable of decent customer service. I considered her such a lightweight that I asked her to transfer my to someone else. That still isn't done. I have called the Dispatcher twice and you get a voice mail saying they will call you back in 24 hours. Sorry that doesn't happen. I got 3 months free storage at their facility with the promise that they will send up my goods 8-10 days after I request shipment. Now I can't get thru to anyone. I think the reason is that my goods took up most of the space in the truck. Just bringing my furniture, with not enough room for any other customers does not make this a very profitable trip for them. My first phone estimate was for $4701.00. I had to request that someone come out and physically see what I was shipping. They came and were satisfied with the $4701.00 estimate. However when they came out and loaded the truck they found they were quite a bit off. A $958.00 error on a $4701.00 estimate is quite a large percentage. I paid it without comment but now I still can't even get information about a delivery date. Good luck dealing with these people.

29 days and still no estimate on when ...

I dont have an estimate because Brittany will not call me back! If that is the manager shame on WestCoast Movers for hiring incompetiant people and standing behind them. I was looking forward to giving a positive review but I cant not think of one positive thing about this move. The gentlemen showed up 3.5 hours late, Zack assured me it would take 2 weeks as they have their own trucks and the truck does not sit there waiting to fill it up. We are now at 29 days and no word of where my stuff is and I am sure I will be screwed when it comes to delievery as everyone seems to be charged more in order to get their items. I was LIED LIED LIED to in order to get my business several calls a day and now NO CORRESPONDENCE AND NOBODY EVER ANSWERS THEIR PHONE ITS ALL VOICEMAIL!!!! I am sick at the professionlism or lack thereof of this company. I will definately be contacting BBB on this company as well. Please take my advise USE ANOTHER MOVING COMPANY!!!

The move went good

They came over, they documented all my belongings, then they collected my belongings and labeled them. When they got to the new house they made me go through the documentation to make sure I received all my belongings. We signed off on that and the only issue I faced was when they came to pick up the things they had a small truck but when they came to drop them off they came with a big container kind of truck. That was the only issue, I ended paying $50 extra because of that. All my furniture was fine except for one piece because the screws had come loose.

I would definitely recommend them

It was pretty good. They did take a little bit of time to return my items back to me. They were very professional, I did get what they had promised, but they did leave out some important information, such as the fact that it could take up to two weeks and that two weeks doesn't start until you contact them to tell them you're ready to have it sent to you. So they didn't really explain that very well but other than that I would definitely recommend them.

Shady Company - Stay Away

I've got to keep this short due to space limits on length of the review. In short, my experience can be described as follows: 1. Last minute extortion - was guaranteed no unexpected charges, but had to pay $400 for delivery. 2. Box marked FRAGILE showed up like it had been through a meat grinder. 3. The only furniture that didn't have some kind of damage was missing altogether. On pickup these guys broke two of my pieces before they even took them out of my house 4. Insurance claims are a joke, despite all of the proof (pics) and numerous calls to notify them as things were going down, they only offered a whole $78. 5. They're very easy to get a hold of when trying to close the sale, but good luck getting any answers afterward. Please do yourself a favor and choose a different company.

HORRIBLE COMPANY - DO NOT USE

This was the most horrible, stressful experience of my life. When the picked up our belongings, they informed us that the amount due was over double from the original estimate. The workers did not speak English and handled my belongings roughly, flipping and flopping it all over the floor. When finally delivered, extensive damage in the thousands of dollars worth of damage, was discovered. Some of the items were even crated by them. They refused to reimburse for the damages. Worst experience I have ever dealt with.

I would never use this company ...

Can't give a quoted price because it changed three times

HORRIBLE COMPANY!!!!!

The movers were supposed to pick up our truck and start heading to our destination on a Monday and at the last minute rescheduled to a Thursday morning. Then YET AGAIN at the last second they rescheduled AGAIN!!!!!!! I am furious with the HORRIBLE lack of consideration and HORRID customer service. I WILL NEVER AGAIN USE THIS MOVING COMPANY AND DO NOT RECOMMEND THEM TO ANYBODY!!!!!!!!!

wonderful moving company

the movers were on time and did a wonderful job. I have no complaints. Kayla was my sales rep and she was wonderful. She had the answers to everything I needed to know and was completely helpful. I would recommend this moving company to anyone I know that's wanting to move. Brittany with customer service was awesome as well, everyone that I talked to was really sweet and very informative!! A+ moving company for sure !!!!