Western Van & Storage, Kent WA 98031 USDOT 482319
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Western Van & Storage

Western Van & StorageVerified MoverVerified Mover

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3.0(1) Reviews
Accuracy of Estimate 3.0
Moving Services 3.0
Packing Services 3.0
Professionalism 3.0

100% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
Is a ProMover ?: Yes
License Info: US DOT # 482319
ICC MC # 566533
Agent for: Allied Van Lines, Inc.

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Western Van & Storage Location


Western Van & Storage
8521 S 190th St
KentWA 98031 USA

Contact Info

Toll Free: 800-426-0568
Phone: 425-251-3400
Fax: 425-251-3429

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No Photo James
July 30, 2020


From poor service, to terrible ...

DO NOT USE THIS COMPANY. If my review isn't enough - do more research - you will see time and time again Western Van has terrible business practices, poor customer services, and terrible shipping practices. Check out the photos for the final result. Expect hidden fees, damaged items, lost items, poor customer service, lies, and phone games. During our cross country move we were estimated at $2,000. At pickup time the estimate went changed: * $1,000 for the amount of stuff we had * $500 for living in an apartment I disappointingly acknowledged these new fees and continued with the service. We were told by pickup that our stuff would arrive 1-21 business days after our designated drop off date. Concerned about this new information, we quickly called our sales rep, who assured me 21 days is just the "legalesse" and barring bad weather our things will 100% arrive on the drop-off date. Two days prior to drop-off, I call dispatch to get the status of our shipment. Dispatch informs me, my things haven't left the warehouse. Dispatch lets us know, by policy - WESTERN VAN WILL NOT BEGIN SHIPPING YOUR GOODS UNTIL YOUR DELIVERY DATE. Unhappy about the most recent lie I've learned I heard from dispatch, I call sales. My call is answered by Marty, who re-assures me my things will be expedited and he will inform me when my stuff will arrive. After not hearing from Marty for over 2 days, I call him back. My call goes to voicemail, twice. Still concerned I borrow a friends phone. Marty IMMEDIATELY answers. HE SCREENED MY CALLS. After asking when Marty can get a truck for my move, he yells, "I will not magically poof your things to you". I inform Marty, I dont want a poof, I want a date that my things will be on a truck. Marty then hangs up on me. After another 24 hours my goods are FINALLY on a truck, one day after my estimated arrival. After 3 more days, I get a 12 hour notice, my stuff will arrive the next morning. My next fee: * $500 shuttle fee, because the truck cannot get to my address The driver arrives, delivers my shipment. BOXES ARE SOAKING WET, BROKEN, MISSING SIDES, and MISSING. The driver's manifest does not correspond to the packages he delivers. 17 OUT OF 68 BOXES GO MISSING. Turns out, our driver had boxes in his cab, which he forgot about. He drove them to ANOTHER COMPANY 810 MILES AWAY, which now, 20 days later still has our boxes. The company still will not take responsibility for the missing and damaged goods.

Origin : Seattle
Destination : Chicago

Quoted Price : $2,200.00
Actual Price : $4,000.00

DBA Name: Western Van & Storage
Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: 00-278-8685
Power Units: 15
Drivers: 30
MCS-150 Form Date: 9/9/2009
MCS-150 Mileage (Year): -
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
8521 South 190Th Street Kent, WA, 98031
Phone: 425-251-3400

Mailing Address:
8521 South 190Th Street Kent, WA, 98031

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status Active None None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 Yes No
On File $1,000,000 Yes No

Authority History

Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.08/04/2006
Disposition Dt.

Active/Pending Insurance

Insurance CarrierTransguard Insurance Company Of America Inc.
Posted Date02/17/2012
Converage From and To$0 - $1,000,000
Effective Date02/15/2012
Cancellation Date

Insurance History

Insurance CarrierAmerican Guarantee & Liability Ins. Co.
Converage From and To$0 - $1,000,000
Effective Dt. From and To 02/15/2010 - 03/17/2012 Cancelled

Insurance Address

CarrierAmerican Guarantee & Liability Ins. Co.
AuthAnne Mcneish, Dir - Asc


Inspection Type Vehicle Driver Hazmat IEP
Inspections 2 4 0 0
Out of Service 0 0 0 0
Out of Service % 0 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
8/17/1999 Conditional 10/1/1999 Compliance Review

Unsafe Driving

0.53< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 0
VMT Year : -
VMT Source : -
Average Power Units (APU) x Utilization Factor (UF) : 15
Total Inspections with Unsafe Driving Violations : 1
Total Unsafe Driving Violations : 1

Hours-of-Service (HOS) Compliance

1.42< 3 insp. w/viol.65%

Relevant Inspections : 4
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 1
Total Hours-of-Service (HOS) Compliance Violations : 1

Driver Fitness

0< 5 driver insp.80%

Relevant Inspections : 4
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0


Controlled Substances and Alcohol


Relevant Inspections : 4
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

2< 5 vehicle insp.80%

Relevant Inspections : 2
Total Inspections with Vehicle Maintenance Violations : 2
Total Vehicle Maintenance Violations : 2

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 15
Vehicle Miles Traveled (VMT) : 0
VMT Year :
VMT Source :
Average Power Units (APU) x Utilization Factor (UF) : 15
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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