Home > Washington > Kent > Western Van & Storage

Western Van & Storage

Western Van & StorageVerified MoverVerified Mover

here you'll find all the moving reviews, ratings, complaints, and customer testimonials you'll ever need for Western Van & Storage. If you have used this moving company in the past and you wish to share your moving experience, Write a review on Western Van & Storage


3.0(1) Reviews
Accuracy of Estimate 3.0
Moving Services 3.0
Packing Services 3.0
Professionalism 3.0

100% Recommended based on user reviews

Write Review

Membership(s) & License Info.

Member of AMSA: Yes
Is a ProMover ?: Yes
License Info: US DOT # 482319
ICC MC # 566533
Agent for: Allied Van Lines, Inc.

If this is your business / listing, Click here to update your info.

Western Van & Storage Location

Address

Western Van & Storage
8521 S 190th St
KentWA 98031 USA


Contact Info

Toll Free: 800-426-0568
Phone: 425-251-3400
Fax: 425-251-3429



Western Van & Storage: Gallery

No gallery items found!
If this is your business / listing
Click here to add your photos.


Reviews

No Photo James
July 30, 2020

3.0

From poor service, to terrible ...

DO NOT USE THIS COMPANY. If my review isn't enough - do more research - you will see time and time again Western Van has terrible business practices, poor customer services, and terrible shipping practices. Check out the photos for the final result. Expect hidden fees, damaged items, lost items, poor customer service, lies, and phone games. During our cross country move we were estimated at $2,000. At pickup time the estimate went changed: * $1,000 for the amount of stuff we had * $500 for living in an apartment I disappointingly acknowledged these new fees and continued with the service. We were told by pickup that our stuff would arrive 1-21 business days after our designated drop off date. Concerned about this new information, we quickly called our sales rep, who assured me 21 days is just the "legalesse" and barring bad weather our things will 100% arrive on the drop-off date. Two days prior to drop-off, I call dispatch to get the status of our shipment. Dispatch informs me, my things haven't left the warehouse. Dispatch lets us know, by policy - WESTERN VAN WILL NOT BEGIN SHIPPING YOUR GOODS UNTIL YOUR DELIVERY DATE. Unhappy about the most recent lie I've learned I heard from dispatch, I call sales. My call is answered by Marty, who re-assures me my things will be expedited and he will inform me when my stuff will arrive. After not hearing from Marty for over 2 days, I call him back. My call goes to voicemail, twice. Still concerned I borrow a friends phone. Marty IMMEDIATELY answers. HE SCREENED MY CALLS. After asking when Marty can get a truck for my move, he yells, "I will not magically poof your things to you". I inform Marty, I dont want a poof, I want a date that my things will be on a truck. Marty then hangs up on me. After another 24 hours my goods are FINALLY on a truck, one day after my estimated arrival. After 3 more days, I get a 12 hour notice, my stuff will arrive the next morning. My next fee: * $500 shuttle fee, because the truck cannot get to my address The driver arrives, delivers my shipment. BOXES ARE SOAKING WET, BROKEN, MISSING SIDES, and MISSING. The driver's manifest does not correspond to the packages he delivers. 17 OUT OF 68 BOXES GO MISSING. Turns out, our driver had boxes in his cab, which he forgot about. He drove them to ANOTHER COMPANY 810 MILES AWAY, which now, 20 days later still has our boxes. The company still will not take responsibility for the missing and damaged goods.

Origin : Seattle
Destination : Chicago

Quoted Price : $2,200.00
Actual Price : $4,000.00


DBA Name: Western Van & Storage
Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: 00-278-8685
Power Units: 15
Drivers: 30
MCS-150 Form Date: 9/9/2009
MCS-150 Mileage (Year): -
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
8521 South 190Th Street Kent, WA, 98031
Phone: 425-251-3400

Mailing Address:
8521 South 190Th Street Kent, WA, 98031

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise
CloseCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active None None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $1,000,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.08/04/2006
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierTransguard Insurance Company Of America Inc.
Policy/SuretyTCP0000140
Posted Date02/17/2012
Converage From and To$0 - $1,000,000
Effective Date02/15/2012
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierAmerican Guarantee & Liability Ins. Co.
Policy/Surety9223125
Converage From and To$0 - $1,000,000
Effective Dt. From and To 02/15/2010 - 03/17/2012 Cancelled

Insurance Address

CarrierAmerican Guarantee & Liability Ins. Co.
AuthAnne Mcneish, Dir - Asc
Address1400 AMERICAN LANE T1-18 SCHAUMBURG, IL USA 60196
Telephone800-821-4635
Fax410-261-7955

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 2 4 0 0
Out of Service 0 0 0 0
Out of Service % 0 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
8/17/1999 Conditional 10/1/1999 Compliance Review

Unsafe Driving

MeasurePercentileThreshold
0.53< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 0
VMT Year : -
VMT Source : -
Average Power Units (APU) x Utilization Factor (UF) : 15
Total Inspections with Unsafe Driving Violations : 1
Total Unsafe Driving Violations : 1

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
1.42< 3 insp. w/viol.65%

Relevant Inspections : 4
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 1
Total Hours-of-Service (HOS) Compliance Violations : 1

Driver Fitness

MeasurePercentileThreshold
0< 5 driver insp.80%

Relevant Inspections : 4
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 4
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
2< 5 vehicle insp.80%

Relevant Inspections : 2
Total Inspections with Vehicle Maintenance Violations : 2
Total Vehicle Maintenance Violations : 2

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 15
Vehicle Miles Traveled (VMT) : 0
VMT Year :
VMT Source :
Average Power Units (APU) x Utilization Factor (UF) : 15
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

Here are a few more moving companies in the Kent, Washington

Find Other Moving Services

Make a successful move with the right one of these Movers in Kent, WA here.

Browse through the best of Kent, WA Auto Transport companies to move your car.

Top rated Kent, Washington International Movers for a perfect overseas move.