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Western Van Lines

Western Van LinesVerified MoverVerified Mover

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3.4(20) Reviews
Accuracy of Estimate 3.3
Moving Services 3.3
Packing Services 3.8
Professionalism 3.2

100% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 2129334
ICC MC # 741737

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Western Van Lines Location

Address

Western Van Lines
950 W Bannock St
BoiseID 83702 USA


Contact Info

Toll Free: 800-996-0533
Phone: 800-996-0533
Fax: 800-996-0533



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Reviews

No Photo April
September 15, 2020

1.0

SCAM. Taking legal action!!

I initially worked with sales rep; Adrian Jones (208)957-6959 who led me to believe he was a Christian family man who would do everything to help me. I email him a list of every item I own with measurements so that I could get an accurate estimate. "Josh" was my quality assurance person but I never got a last name, email or phone number. Movers came on August 27th to pick up my things and arrived in a small graffitied van and arrived at 4:00 and after 5 hours, told me I was 350 cubit feet over and make me pay $1800 cash or they would hold my items hostage. It was "too late" to call anyone and I was a female (exhuasted), alone with movers who wouldn't leave my home at 9pm. I went to the bank and got them cash just so they would leave as I had to be out of my rental the next day. They told me (and the contract states) they would deliver between 3-14 days after my pick up date and it has now been 19 days with no contact. They will not respond to my emails or phone calls. After doing research, I feel stupid! They address on their contract is a home in Miami which is now for sale and is owned by people with criminal records and the office in Boise is not occupied but only used as a front. I don't know what to do! Do I report my items stolen? Do I get an attorney? No one will help me. I used the BBB rating as an indicator that this is a reputable business but it clearly is NOT and now I can't trust the BBB.

Origin : Newport Beach, CA
Destination : Olympia, WA

Quoted Price : $4,200.00
Actual Price : $5,600.00

No Photo Kevin
September 14, 2020

1.0

DO NOT USE THIS COMPANY UNDER ANY ...

They broke most of my electronics. Then they refused to pay out the insurance claim. Once you book your move, the rep who sold you the deal will 100% ghost you. They will jack up pricing and charge for a ton of hidden costs. They also make claim to owning their equipment and personnel. They do not. Both movers on the pick and delivery side were fully outsourced. I can confirmed this with the team leads. They claimed to have no affiliation with WVL and spoke negatively of the business. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.

Origin : Los Angeles, CA
Destination : Boise, ID

Quoted Price : $2,300.00
Actual Price : $3,200.00

No Photo Summer
September 13, 2020

1.5

Awful is an understatement

This company packed up my dad's items and removed them from the apartment a few days before his big move in July. We are now in September without him having received his items. So far Western Van Lines has kept his money for services not even rendered, and his clothes, furniture, housewares and family keepsakes. Stay far far away from this joke of a company!

Origin : St Louis
Destination : Lewisburg

Quoted Price : $3,000.00
Actual Price : $3,200.00

No Photo Mariah
August 27, 2020

1.8

Horrible Company

Abysmal service from start to "finish". Deceptive sales practices and failure to make final delivery. Purple Heart Moving Group was hired on June 3rd 2020 after talking with the sales rep Josh Donovan over the phone. It was assured that I would not under any circumstances pay more than the quoted price of $1994.52. When the movers arrived, double the quoted price was demanded. Because I had to be out of my apartment the next morning, I allowed them to take my things. I was also given a delivery window of 10-15 days after pick up. That was 4 weeks ago on July 28th. It is now August 27th and I have been unable to find neither the location of my items nor my estimated delivery date. The customer service line has been unwilling to give that information. They have been extremely difficult to get ahold of. I have called approximately 3 times a week and have now heard the phrase "hopefully by the end of the week" for 2 straight weeks. This company should not be allowed to do this to anyone else. After speaking with a customer service representative on August 27th, I was told that all the company could do was check on the status of my shipment. Their service and sales departments have been the opposite of helpful and this company should lose their business license.

Origin : Wichita KS
Destination : Augusta Ga

Quoted Price : $2,000.00
Actual Price : $3,900.00

No Photo Ivette
August 20, 2020

2.0

Terrible Service and shipping manager

It is so sad I am writing a one star review. I chose rhis company for the 75 years experience and good reviews. My items were picked up June 29th and I still have not received them. I called frequently since July 15th and have been told someone will call you back... no one EVER CALLED BACK. To make matters worse, when we asked why our items had not been on the road/delivered the only response we received was "We don't know ma'am. " ???? . Well into August we called again and again getting the same run around. At this point we were close to calling the police because as far as we knew - because no information was given to us - our stuff is lost or stolen. FINALLY TODAY, August 20th, I get a call saying my items will be delivered tomorrow and my balance is due. GREAT. But waiting 2 months and having to buy my husbands medical equipment/supplies because we couldn't carry it all on the plane - there needs to be an adjustment to my balance. After calling and having a rep tell me someone will call me... AGAIN.... i wait. Then I get a call from the rudest person I have ever had to speak to. Laura, the shipping manager. She not only speaks down to me, but interrupts me, and insults me. I could not believe my ears. Having a wealthy, long lasting company you work for and speaking to a dissatisfied consumer like that is COMPLETELY unacceptable. I don't let my nephew speak to me that way much less a Karen in charge. I am still attempting to get a hold of someone in a higher position. We will see how that goes but i am devastated at my experience with this company. Hire someone else and save your sanity! Go with a company who respects you if you request a solution to your complaint!

Origin : Seattle, WA
Destination : El Paso TX

Quoted Price : $5,000.00
Actual Price : $6,200.00

No Photo Kevin
August 17, 2020

2.2

Con Artists at their Core

I have hired movers a handful of times and these guys are by far the worst. They will be professional in the initial phone call and lowball the other competitors on their estimate to get you to sign the contract. Then they will wring you for all you're worth. They are about as pro-consumer as the mafia. My sales rep, Josh Levy, promised a good deal, which it did sound like one. Then he calls the week of the move to try charging me more for stuff he didn't ask about in the first call. A week of? But I can't get refunded of my deposit that close to moving day, nor can hire another crew in that amount of time! Gotcha. I managed to argue enough to keep it low though. But, on moving day, the movers, hired contractors mind you, slapped me with a bunch of "you have too much stuff" fees. But I'm one person, how does someone with barely a full one-bedroom apartment's worth of furniture have too much stuff? Suddenly my $2500 estimate went to $4064. And that wasn't even the end of it. They were LATE on delivery about a week, and when the second pair of contractors showed up, they tried to charge $75 more for being on the second floor, something the company knew from the very beginning. THEN they told me the money order I had wasn't good because it wasn't a postal one. So I had to go cash my own money order which turned out to be $130 dollars so they could have cash. All things good ol' Josh Levy somehow forgot to tell me. So please, PLEASE read everything and read the reviews before hiring these guys. I was going to hire Bellhops because I had a good experience with them before, but Levy purposely lowballed their price knowing he was going to charge me an arm and a leg in the end. I had to dip into my savings and it will likely take through the new year to recover. If there is a 2020 embodiment of moving companies, it's these assholes right here. Don't do it.

Origin : North Carolina
Destination : Florida

Quoted Price : $2,500.00
Actual Price : $4,064.00

No Photo Aaron
August 5, 2020

2.0

Bad service, don't honor their word

This would be zero stars if possible. My wife and I moved from CO to CA, we had a pick-up date set and finalized. Less than 24 hours before our pick-up time we were notified by Marty that they would be 2 or more days late. Our realtor helped us to get an in town moving company and a u-haul to store our belongings since we had to vacate on the day of the house closing. Marty, at first, acknowledged responsibility and proposed a partial refund but that quickly changed once we pursued the refund. In the following three weeks Marty has stated that they would refund the price of 480 dollars which was the price incurred for in town movers and u-haul storage. However, after sometime no refund came through and silence from Western Van Lines, I began to investigate. Now Marty has lied to multiple employees saying they only offered 250 dollars also stating that this is the agreed amount on recorded calls. Marty has also failed to call us back for almost two weeks and now blocked our phone number. The company continues to say they never agreed to any price and now is trying to lie about their taped phone calls. We also had to coordinate our own move and relay our pick-up dates and logistics to various drivers ever since the initial pick-up date was missed. I would not recommend dealing with this company, they are overpriced and use predatory bait-and-switch tactics.

Origin : Colorado
Destination : California

Quoted Price : $5,500.00
Actual Price : $5,500.00

No Photo Rogelio
July 22, 2020

3.0

Long Distance Covered

It is so hard to find moving companies that are experts at long distance transports such as from Iowa City to Detroit. It really is a long way so I had to be extra careful while choosing my mover. I chose Western van lines on the basis of their previous work with one of my cousins. They didn't disappoint me. Their quote was reasonable, they arrived on time, packed everything right and loaded the items correctly. The great thing was that after traveling such a long distance, I was glad to have received all of my furniture intact. These entire crew of guys were awesome.

Origin : Iowa City
Destination : Detroit

No Photo Seth
July 20, 2020

1.5

Awful Awful Awful

This company is absolutely awful, and I regret selecting them for my move from Washington to Illinois. I was sold a full service move where my furniture would arrive within 3 days of my arrival in Illinois. The movers would wrap and pack all large items and take apart large furniture, I was in charge of putting everything in boxes. I was told that the contract stipulated it could take up to 18 days if there’s weather delays or truck issues, but to fully expect my items to arrive within 3 days of my arrival. My move was in June, so weather would not be an issue. I confirmed numerus times before signing that I could expect my items within a few days of the agreed upon date and that they would be in contact with me along the way with updates. I arrived Illinois and waited until a day before my items were supposed to arrive to call to confirm that my items would be there the next day. The communication once my items were picked up could not have possibly been any worst. I was never able to contact the salesman or the “moving specialist” ever again. Always right to voicemail and never calling me back. I was able to get in contact with dispatch, who told me my items had not yet left the Washington State… 9 days after picking everything up. I was told I “need to read contracts better” “this is amazon, you can’t expect your items when you need them”. I explained I was told that the 18-day stipulation was only for emergencies. I was then told “we wait until we have enough items to send to that part of the country, to ship”. “It’s what the contract says and you need to deel with it”. I was given a cell phone number to call to get updates. A week later, not hearing anything I call that number and was told “it’s a private cell phone and do not call again regarding the move” Finally THREE WEEKS after our agreed upon date the mover call saying they would be at my place the next day. I take off of from work, deflate the air mattress and prepare the apartment. They never show. They call me that night and tell me it will be the next day. Once they arrived 2 pieces of furniture were damage and a box with all of our plates and bowls did not arrive. After placing everything in the apartment the movers said that they were done without putting anything together. After arguing with them and showing them the contract for a “full-service move” they put together the large pieces of furniture. This is the worst experience I’ve ever had with any time of company. Do not use them at all costs. Awful and rude communication while messing up every aspect of the move. I would leave negative stars if I could.

Origin : Seattle, WA
Destination : Chicago, IL

Quoted Price : $1,800.00
Actual Price : $3,500.00

No Photo Alex
July 8, 2020

5.0

Extremely efficient

I have to move often for the profession that I am in. I know how the moving companies work and it would be fair to say that all of them delay the packing and loading time to cost you more money. However, for my last move from Denver, CO to Houston, TX, I hired Western van lines which didn’t delay at all. Their men meant only business. I suppose given how busy their schedules are, the men don’t need to delay a move in order to earn more. They were very professional and all my belongings were very well taken care of. I give them 5 stars for efficiency.

Origin : Denver, CO
Destination : Houston, TX

No Photo Sandra
July 6, 2020

5.0

Safe and professional

We moved from AZ - OR with Western Van Lines. Everything was done quickly and safe. We understand Covid could delay things a bit but over all it was done very well and professional. We would use them again!!

Origin : Arizona
Destination : Oregon

Quoted Price : $6,500.00
Actual Price : $6,500.00

No Photo Zachary
July 3, 2020

5.0

Well trained crew

These men who look like they can carry the statue of liberty don’t always deliver! I learned that lesson the hard way when I had to sadly witness the damage of my favorite couch by previous movers. This time when I had to move from Portland to Tucson, I was determined not to hire untrained movers. So I did my research and came across Western van lines. Their reputation in the market is very good. I wasn’t totally convinced by the word of mouth, but when their crew arrived at my house, I knew why they were so popular. Their men were skillfully trained. They knew how to handle different kinds of valuables. Their wrapping and loading was fantastic. I will definitely hire them again.

Origin : Portland, OR
Destination : Tucson, AZ

No Photo Max
July 2, 2020

5.0

Helpful and Reliable

The two things you really need from your moving company are for them to be understanding of your demands and be really professional with their work. I think Western van lines delivered on those grounds during my move from Cedar City, UT to Colorado Springs, CO. The four crew members that took only 5 hours to wrap up my 17 years of belongings truly deserve an award for being incredibly efficient. They were all very understanding of my delivery requirements and followed my instructions accordingly. I received all my belongings on time and everything was secure. I am pleased that I’m writing this positive review for this hard working moving company.

Origin : Cedar City, UT
Destination : Colorado Springs, CO

No Photo John
June 29, 2020

5.0

GREAT WORK! Very Happy with Western

We moved from OH - CA during the Pandemic and thought things would be a mess. We were very wrong and loved the service we got from Western Van Lines

Origin : ohio
Destination : California

Quoted Price : $6,645.00
Actual Price : $6,645.00

No Photo Wendy
June 22, 2020

1.0

Fraud

This company was charged with fraud and made almost half a million dollars in restitution to former clients (as we found out after hiring them). They lie, cheat, and steal. They should be put out of business. Right now, they are 2 weeks late on a written guaranteed delivery date and cannot tell us where our stuff is or when (if?) it will be delivered.

Origin : Los Angeles
Destination : Washington DC

Quoted Price : $6,400.00
Actual Price : $11,909.00

No Photo Marco
March 21, 2020

5.0

Terrific bunch of movers

I have been preparing for my job in Chicago for the last 6 months. When it was time to make the move, I realized I forgot to contact a moving company to move my stuff to Chicago. Hastily, my father called up Western van lines, who were happy to help on such a short notice. Their quote seemed quite reasonable and they arrived right on schedule at my doorsteps in Denver, CO. They were very skilled at wrapping and loading all my valuable stuff into their truck. The workers really impressed me with their efficiency. Now it's time for me to show my efficiency at my new job here in Chicago!

Origin : Denver, CO
Destination : Chicago. IL

No Photo Michele
March 20, 2020

5.0

Very skilled men they have

When I hired Western van lines for my move from Phoenix, AZ to San Antonio, TX - I didn't really have many ideas about them. I hired them because one of my uncles had used them before. Their quote seemed very reasonable to me and it also made me worried about their skills. Because in most cases, companies that quote you low are really incompetent. Fortunately, their men were far from inadequate! They arrived on time with their shiny vans and tip-top equipment. They packed up everything and loaded them onto their trailers. I had to do nothing except for giving them an inventory. Their leader made me tick off each piece of inventory once they delivered everything in San Antonio.

Origin : Phoenix, AZ
Destination : San Antonio, TX

No Photo Donald
March 20, 2020

5.0

Moving specialists

As I relocate quite often, I know the moving companies and how they work. There is one company, Western van lines that move people and their stuff across the states everyday efficiently. I know because I have used them 3 times already. They are very professional, always punctual and ready to release you of any moving stress! I hired them for my last move from Phoenix to Nashville and their standards seem to have remained unchanged, if not improved. I highly recommend Western van lines for moving within the states.

Origin : Phoenix, AZ
Destination : Nashville, TN

No Photo Jimmy
March 19, 2020

5.0

This company means business

Understanding how moving from Los Angeles to Miami may seem quite ridiculous to many people. I was just really tired of Los Angeles, to be honest. So when a job offer came from Miami, Could not resist. Quickly arranging a moving company to take all of the furniture. We hired Western van lines because of the reputation they have. They delivered on every aspect. They were extremely professional at their job, their wrapping was immaculate, and they loaded everything safely out of our third story apartment to their van waiting downstairs, all without any rope out the window. Here is a cheer to Western van lines and a new life in FL.

Origin : Los Angeles, CA
Destination : Miami, FL

No Photo Shawn
March 18, 2020

5.0

Californian experts

Let's face it, California is enormous. And there is no other moving company that knows California better than Western van lines. They are made of local lads who know the cities of California like the back of their hands. Naturally I hired them for my move from San Diego, CA to El Paso, TX. I sure will miss the life of San Diego but Western van lines made my move a little easier for sure. All I had to do is to give responsibilities to their men and they really did the rest. It's an absolute treat to see these men at work.

Origin : San Diego, CA
Destination : El Paso, TX


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