White Star Movers, Inc.

The team were great

We moved last week and the process went very smooth. The team hustled, were very respectful and professional. When we asked them anything, such as can you move this first or last, they made the request happen. The team also packed for us. We have not had any breakage, and we are 90% unpacked. Thank you!

White Star Nightmare

White Star/Mayflower moved my 88-year-old mother from Novi Michigan to an assisted living facility near my home in Southport North Carolina. The truck was scheduled to arrive Friday June 3. On Friday they did not know where the truck was. On Monday I was told it arrived at the Wilmington NC agent “with significant damage”. The truck arrived at my home on Wednesday the 8th. The furniture for my mother’s new resident was unusable. There were family heirlooms that are 60 to 90 years old with legs broken off, scratched and gouged. Most cartons were crushed. We had to scramble to find other furniture for my mother to use. It is unknown if the pieces can be repaired. They cannot be replaced! She wondered where her pieces are. Thus far we have told her “they had some scratches that we want to get fixed”. My garage is currently full with broken furniture and crushed boxes, while we wait for the insurance adjuster. I was told to contact Mayflower for a 5-day delay claim. I told Mayflower and White Star, my mother’s furniture is not delayed 5 days. The move is not complete until her furniture is repaired and delivered to her. I raised the issue with White Star. Mark White, the Owner of White Star Movers, response was: "Headquarters is giving you the 5 day delay claim for it arriving late and Penny in claims is handling the damages.” The move is over. White Star did their job, but does not care about how the job was done. Mark White has passed it off to Mayflower claims and wiped his hands of it. Thanks for the great customer service Mr. White. A sample of the damage can be viewed at: https://drive.google.com/folderview?id=0B4APoHC-lXPQa1ZTekMyQnlwcW8

This Company Stands Behind Its Promises

In brief, some damage was done to an expensive appliance during our move 09/02/2015. White Star worked hard to make the situation right and were quick and efficient in following up. When the appliance ultimately could not be restored to its origianl working condition, White Star authorized a replacement to be delivered in 48 hours. This kind of integrity and customer commitment gets more rare every day. I would absolutely recommend White Star. They were not the cheapest but they were clearly the best value.