Xpress Moving Vanlines Corp

AVOID AT ALL COST!!

AVOID AT ALL COST!! Bottom line: - Management is extremely unprofessional, unresponsive and rude. - Cost goes up from quote magically. - Movers are careless and actively hide any damage they cause to your furniture, to avoid receiving less tip. - Claims department makes you feel you are being scammed. - Below is a detailed description of our experience, to persuade everyone NOT to go with this company. The city is full of good companies, just ask around and do a better homework than we did. We unfortunately hired this company without looking at the poor reviews available online. As also indicated by other reviewer, they were extremely active when it was time to get hired. However, as soon as the issues began, they vanished off the face of the earth. No response to emails or calls. After a detailed assessment of the size of my apartment, and the furniture and other things in it, I received a quote from an individual named Sam. I specifically asked him to confirm if the quote included each and every cost we would incur, with no possibility of it going up. Sam confirmed without hesitation. On the day of the move, three movers showed up. The moment they walked in, they began throwing around reasons why this move would go up in cost, etc... The movers were extremely careless, they threw things like they were rocks. At some point I decided to tell them to stay away of certain things, which I preferred moving myself. In the new apartment, we noticed damage on one of the closets. We asked the movers and they responded that it was due to the poor quality of the furniture (yes, seriously). Note that we had already moved the same furniture to three different apartments in the past, with zero issues (different company, obviously). As the move continued, my wife noticed that one of the closets was not being delivered. After the damage to the other closet mentioned above, she became concerned that the delay could be because they had also damaged this one (this one had mirror doors, so it was more delicate). So, she asked specifically whether the delay was because they had also damaged the closet. The movers responded "NO, everything is fine". Once EVERYTHING else had been delivered, and after (again) confirming everything was fine, the movers demanded payment, and collected their tip. Immediately after, the missing closet appears and the mirror was broken (surprise surprise?). The wrongdoing was so evident, that the movers signed a document stating "Closets were damaged! The foreman and the XPress Moving Vanlines Claim Department will take the claims!". I called Sam, but he was obviously not available, so I got to talk to Anthony (lucky me). I reported the situation, and asked to be reimbursed on the tip. I obviously did not want to give a generous prize to these shady / bad faith individuals. I

They really know their business.

Excellent move. I would highly recommend them. Everything we asked for was taken care promptly and efficiently. The guys were beyond helpful and so pleasant to work with. They made a stressful move completely stress free and they did it with a smile. They really know their business.

What a wonderful group of guys.

If I could rate higher than 5 out of 5, I would. What a wonderful group of guys. They took such care to wrap everything and all arrived safe and In perfect condition. Definitely will use them again and refer to everyone I know!!

Excellent service. Team arrived early ...

Excellent service. Team arrived early on time. Friendly staff. Professional documentation and delivery estimates. Very professional and careful with my things. They took the time to wrap everything with blankets and plastic and handled everything with ease. They worked quickly and were very considerate of asking me what should and shouldn't be packed. The cost of everything was explained up front. They were able to come a day ahead of schedule on very short notice to accommodate us. I could tell from the start that Xpress Moving Vanlines would be the better choice. No regrets here! Thank you.

Awesome company!

Awesome company! The overall moving experience was easy and simple. Very professional and careful with my things. They took the time to wrap everything and handled everything with ease. The cost of everything was explained up front. They were able to come a day ahead of schedule on very short notice. The team did an amazing job! The best mover I have ever used. I would recommend this moving company to anyone. Kudos!

Love you guys!!

Very professional, reasonably priced, completed in time allowed. Would definitely use them again. Great experience.

Very reliable service.

Very reliable service, the trucks are spacious and clean, with one truck we filled all our furniture's! The Xpress Moving Vanlines team are super responsible and fast, everything was arranged perfectly until their arrival to my new home! I would use their service again in the future for sure!

We received great customer service ...

We received great customer service from Xpress Moving Vanlines. They were timely and affordable. They treated us, our homes and our belongings with respect. They did a great job getting us moved without any hassle. Thank you. We will be referring business to you whenever possible!

Great Movers!!

Excellent movers. Very strategic, willing to advise and help, Conscientious. I would use them again!

They were professional.

They were professional, friendly and did an excellent job moving us out of our condo and into our new place. Their level of friendliness set them apart and they did an excellent job packing, boxing, labeling, loading, transporting and unloading. The price came in just as estimated. I would definitely use them again.

They treated me with respect and my ...

Easiest move ever! I usually dread moving day but this time was different. The guys at Xpress Moving Vanlines were timely and courteous. They moved my entire 4 bedroom home in 9 hours! I didn't think it was all going to fit but they masterfully packed the 26 foot truck and made it in one trip. I appreciate that they treated me with respect and my belongings with care. The rates were great and I will definitely recommend this company to my friends and family.

Thank you guys!!

Xpress Moving Vanlines is a great moving company. The movers were extremely competent and efficient. I will definitely use this company for my next move and highly recommend them for anyone looking for movers!

Thank you!!

Company did an excellent job. Did exactly what they promised in a timely manner. Will definitely recommend and use again.

I give them a positive recommendation

I hired this company to move my mother to New York. They did a fantastic job and the money was what they quoted. I could not have asked for better! I give them a positive recommendation.

Very Professional Team!!

Management was professional and friendly, and very quick to respond to emails and phone calls. The moving crew was professional, efficient and friendly. I highly recommend Xpress Moving Vanlines and will use them again!

They were very pleasant and ...

They were very pleasant and accommodating! They worked quickly and professionally. I plan to use them again for a bigger move in a couple of weeks! I would highly recommend Xpress Moving Vanlines!

This is a fantastic company!!!

I frequently have to hire movers for small jobs because I'm 67 and can't move my own furniture anymore. And, of ALL the movers I have hired over the past few years, the gentlemen from Xpress Moving Vanlines were by far the most professional, courteous, clean cut and efficient I have EVER had!!! If you need a mover, call Xpress Moving Vanlines! The owner even stopped by. I'm telling you, this is a fantastic company!!!

Very nice to work with.

The gentlemen that were dispatched to move my two safes were courteous and professional. They also took great care in packaging them to protect them from damage. Customer service was as courteous and professional as the movers. Very nice to work with.

Great Experience!!

I cannot say enough on what a great experience I had with this company. The crew was fantastic, very pleasant and experienced people. They were careful about everything, incredibly efficient, professional and friendly. I would hire them again for sure and I highly recommend them!

Very Happy Customer!!

This is an excellent moving company. He and his team were true professionals. They packed up my 2 bedroom 2 bath apartment onto their truck very carefully and we're a true Joy to work with. They were personable and easy to communicate with. The customer service was above and beyond what I expected. Will definitely use their services in the future.

The crew of 3 arrived on time!

The crew of 3 arrived on time! Blanket wrapped furniture as needed and handled carefully. On move in they set all furniture in place and placed boxes as directed. They even put beds back together which even though I was paying by hour it was well worth it to me. No damages. Not once did they break and not a negative comment made. They seemed to get along good as a team and made the move process less stressful.

Very happy with their service!!

Showed up on time, worked at a steady pace, took good care of my stuff as they were moving it. That's really all you can ask for in a moving company. Very happy with their service and, while I hope I never have to move again, if I do, I know who to call.

Great Experience!!

I have used these movers in the past, for a long-distance move, and I used them again. They are not your typical movers – all of the guys are clean cut and friendly and expedited the entire process. I recommend them to everyone!

Great Movers!!

We recently used this company to move from our condo to a small house. The movers were on time and brought additional help if needed. We were all moved in within a couple hours and there was no damage to any of our furniture or items in boxes.

Awesome Movers!!

Tamas and his crew did a stellar job moving us out of our 2nd story apartment. They communicated extremely well and my wife and I couldn't be happier. I would definitely hire them again!!

Sleazy Car Dealer Type Moving Company

I called this company after reading their rave reviews. I now don't even truly believe those reviews are from actual clients. On our initial phone call I spoke to Winston and explained to him that i had a lot of furniture and we spoke about the items he quoted me $1898.24 over the phone. I told him I thought i had a lot of furniture and that it was better that someone come quote me in person after viewing exactly what I would be moving. Ronny came to my home (more than 15mins late but ok) and saw all the items I had to transport and also explained to me that because some of these were delicate items he would be packaging them a certain way and in front of me called someone else who was writing up the quote and explained to him what they needed additionally and told me that the additional costs were being added up for the new quote. I received a new quote for $5537.20 we agreed on conducting business together and I left a deposit to secure my move. Moving day is here and the movers arrive 30 mins late. The movers see the furniture and tell me that the move is going to cost me $12,000.00 . I was absolutely outraged this is exactly why I asked to have someone come see the furniture in person. All the furniture is the same as when Ronny was in my home and quoted me. Needless to say I immediately fired them and I would never recommend this company to anyone.

They were very good, very ...

The men were fine, they were very good, very professional. It was a team of three men. and like I said it was very professional. They were very careful with my furniture which i appreciated. It was a good experience. A very good experience.

It was amazing

They were amazing. The person that is in charge of setting everything up through the phone is amazing. He called because I have a problem with my schedule time to call me and he actually gave me his phone number for me to communicate with him, that was one of the good points. The second on was when they told me the time they will be on the location was the exact time. Not even one minute after. I have no complaints, I can recommend that company to anyone.

These guys are the best

They were on-time, did not damage any of my stuff, and were the most affordable movers I found in the area. But more then that, they were polite and pleasant throughout the move – not what you usually get from moving companies these days. I can’t remember the last time I gave a 5-star review for anything – so trust me, these guys are the best.

Good communication, Good service

Good communication, good service, and good price. Would recommend them to all of my friends.

Simply the best

The showed up on time and carried out the move efficiently and smartly, finishing up a half hour earlier than expected and pricing the move accordingly. I would highly recommend them and plan to call them again should a move be necessary in my family.

Very Experienced

Experienced, professional, and made moving suddenly become less hectic and a lot more manageable. They were here ahead of schedule, and ready to start when I was. Very organized, stretch wrapped

Awesome Service

Thanks Guys! Your guys did an amazing job and never stopped for a second. They handled everything with the utmost professionalism. I couldn't have asked for better service!

Highly recommend

Very kind and professional and fun to talk to. They handled my items with great care and loaded and unloaded things so quickly. They were even kind enough to disassemble and reassemble my IKEA bed. The next time I move, I'm definitely calling them again! Highly recommend!

Very Professional Service

Among 10 quotations I chose Xpress Moving Vanlines not only because of the lowest price, they also showed the excellence in detailed working out on it. Their people were efficient and they assured noting goes bad. My goods were uninjured. I believe that it was the best I could get. The fast people did it very swiftly which was reflected in the bill and it was not more than the quoted amount. Good enough for me.