YBT Vanlines Inc.

TERRIBLE company

I don't have words to describe the regret I feel from choosing YBT for my cross country move. The is the most unprofessional company we've worked with in 10 moves over the last decade. YBT lost over half of our belongings. Countless emails and phone calls to them went unanswered or unreturned. Our only request was their help in findings our precious family heirlooms that were lost, which they ignored. No effort was made on their part to even try to find out what happened to our belongings they lost. Rather than describe the sad details of our move, my main goal in writing this review is to help others avoid making a terrible mistake by using YBT. Please use a reputable company rather than choose a seemingly cost-saving option. YBT lost $20,000 of our valuables, in additional to the $5,000 YBT charged us for the move. I have cried more times than I can count over what YBT lost, including precious gifts from my now-deceased grandparents. P.S. They claim to be insured, however their insurance company denied our claim and provided no compensation for all the goods YBT lost. Read more

DO NOT USE THIS COMPANY

NEVER USE THIS COMPANY!!! After booking them months in advanced, the day before my move they said they had a "truck break down" and had to push my move back a few days. I already had plans to leave the country, so they told me to trust them and my friend could sign for me. Then I was out the country, they never showed up, and YBT never contacted me to let me know my stuff had never been moved!!! My friends had to move my stuff themselves into storage and now I am moving it across the country. YBT never refunded my deposit and now will not respond to email or phone calls!!! I really do prefer for support small buisness, but DO NOT USE THIS COMPANY!!!! Read more