Rightway Delivery & Moving Services Inc.

Right Way Movers Mark Stevens ***** ...

Rightway Movers and Storage After just dealing with a horrible experience in April of 2019 with a previous moving company from Austin, TX to Poplar Bluff, MO, we sold our home 3-1/2 months later. We were planning our move to Puerto Vallarta, Mexico. With the other moving company ordeal still ongoing, we decided to stay away from the best price “cheap” movers. We researched top 10 moving companies on the web throughout a 3 week process. We had looked through the list and came across Rightway Moving and Storage. I put in the information on the web and received a phone call back very quickly from Mark Stevens. He identified himself as the owner of Rightway Moving and Storage and the Executive Director. I told him of our upcoming International Move to Mexico with long term storage needed in Laredo Texas. I also told him of our horrible experience with our previous moving company. Mark told me that they infact do military moves all over the world and they are not like all the other companies. For a white glove move, he told me that my home goods would get GPS tagged on all large pieces of furniture and that every box would have a tag on it as well. All boxes were to be labeled and inventoried separately for customs, and a master copy made up as well. Mark Stevens told me that I could call anytime day or night and get the status of our home goods at any time. Mark said that there would be no 3rd parties involved. It would be solely with Rightway Movers the whole time. We were to have 2 month free “Climate Controlled” storage in Southern Texas, with long term available after that. Mark gave us a couple of phone numbers, including his cell phone. He said he was not a broker at all and once again said he owned Rightway Movers and they are professional international moving company that services the military, retired, active, and former military. These services were all to be nearly $17,000 for our move from Poplar Bluff, MO to Puerto Vallarta, Mexico. At the time of me speaking with Mark, I had not secured a home yet in MX, therefore the reason for long term storage. I told him I did not have a physical address yet. He said no problem. He would use 00000 for the zip code, which indicated international. I told him I would think about it and let him know. This was toward the end of the week. He left me several voice mails regarding our move to Mexico and even acknowledged that it was to Mexico. He called me back on late Friday towards the end of June of 2019. He left another message that all the rates were going up and we needed to book and secure the contract. We went ahead and booked with them. The contract was $17,769.00 and move date Aug 09, 2019. He requested $6,300 up front and then ½ of the estimated balance on pickup date and final ½ upon delivery and inspecting all the contents. On Job # RW4043053. Now comes the pick up date. SSM Moving & Storage called me 2 days prior to pickup and t Read more