Who do I contact for a scam moving company

Hello, and thank you for visiting Movers.com!

I'm sorry to hear about your negative moving experience. If your mover doesn't live up to your expectations, there are several ways you can proceed.

File a claim
First, you should begin by attempting to resolve the issue with the company directly. Many companies have a claims form you can fill out on their website. While your claim must be in writing, it does not necessarily have to be done using the company's claim form. You must submit your claim within nine months of the delivery of your goods by the movers. You should also send it by means of certified mail.

The FMCSA (Federal Motor Carrier Safety Association) requires movers to respond to your written claim within 30 days, even if it's just to acknowledge receipt of the claim. They have 120 days to resolve the issue or deny your claim. If you are not satisfied with their offer or settlement, there are other options open to you.

Contact the FMCSA
While this agency does not have the authority to legally intervene on your behalf, your complaint could prompt a federal investigation against the mover. You can file a complaint against any interstate movers with the agency easily on their website or by calling their toll-free number: 1-888-DOT-SAFT (1-888-368-7238).

Contact the Better Business Bureau
You can file a complaint with the BBB by visiting their website and submitting an online claim form or going to the office nearest you. The organization will contact the company with your claim within two days, and the movers will be expected to respond within 14 days. The BBB will keep you updated on the status of the correspondence, or lack thereof. However, the BBB cannot obligate the moving company to compensate you. They can only act as a third-party mediator to facilitate cooperation from the movers concerning your complaint.

Go to small claims court
If all else fails, you can take the moving company to small claims court. Of course, this can be expensive and exhausting. Make sure you have documented the damage done to your goods, have proof of their value (such as original receipts), receipts for expenses you incurred while waiting for the late delivery of your goods, or paperwork documenting your estimate before the mover exorbitantly hiked up the cost.