Montvale Moving Services LLC

Owner Has Integrity,Workers not so much

to first state that I believe the owner Marty is an honest,loyal and trustworthy person. I have no issues with him personally,but rather with the employees who did not accept accountability for damaging many of my items during a move into storage and out to our home. We have engaged Montvale Movers for several moves. We had no issues previously. These last two moves in July 2019 and November 2019 were done unprofessionally,with third string staff and resulted in cost overages,damaged items,rude unprofessional behaviors and delays. Note: we did receive the internet advertised 10% off our last move. The list of broken Items included: a antique oil painting that was punctured through the wrapping,an Ethan Allan Dresser sustained a 6 inch hold in the back,a Bombay Plant stain leg broken off,two Door Frames were cracked off,and endurable hairpin legs broken off,a premium Gym Mat weighing over 100lbs was not properly packed and actually broke from its own weight,box of vintage china cracked from poor packing,my baby's crib mattress was punctured and torn,book shelf was not packed properly and corner broke. There are many more examples see photos below. Marty in exchange for the significant damages agreed to have his men pick up a mahagony china closet (worth 20K weighing about 300 lbs) for me on their return trip from the south. I thought this was reasonable and fair. As I stated above Marty is a good guy. Unfortunately,his men did not inspect the item (which was pristine as both my husband and I drove to inspect personally),did not pack it appropriately with cardboard braces,and did not secure it in the truck. When they arrived they unpacked it severely damaged. I asked them to at least give me the piece of wood that was missing and they claimed it was not in the truck or blanket. The lack of accountability and honesty is disgraceful. Then outright denial that they broke the 20K breakfront. Marty ceased to acknowledge my texts,emails and phone calls to resolve the matter through insurance. I provided the receipts to demonstrate that the piece was compromised and the best that could be done was to fill crack with wood putty. I also provided him documentation from the former owner of the piece,photographic evidence timestamped and appraisal from the manufacturer themselves who I hired to help me. Weeks have passed and my request for restitution through insurance was ignored. I want others to be aware of the dangers of hiring a moving company. NOTE: its not the company but rather the men who are doing your move that you have to be concerned about. Read more

Excellent service!!!!

This company is very reliable. We moved at the end of February,2018. They arrived 9am to pack the house and load their truck. The next day they showed up at the new address as planned. Everything arrived perfect. No damage. They had to go up stairs with all packages. They did a great job. They helped us to feel that moving can be done smooth and easy. Thank you guys,very very much. Read more