Stay away from this company !
The only reason I am givinig this company a 1 star is that I have no option to give it a -0. This company not only destroyed and or lost $17,000 worth of brand new furnituree, but they also refused to answer emails for 2 straight months, and then while contacting customer service, got angry and annoyed with my persistanced and hung up the phone, to never answe my call again.%0d%0aThey had me submit my claim 4 different times, even though their own customer serv ice said it was beyond there requirements. I submitteed detail proof of purchase including date and price paid, and pictures of same damaged, lost, or stolen itemsa. My claim was put into excel spreadsheet and referenced and sub referenced to cross match phontos and receipts. %0d%0aAfter telling me and refusing to give me a phone number, saying they dont have phone to talk to customers on (which is a joke) months later, they finally offered me a settlement of $394.00. I did not accept the offer and told them to try again. She emailed and said they use the standard average weight for household items and that is a standard industry. I responded with a request to provide me the detailed information of this "Standard Industry Weight Averages". To this date, 11/20/2019, they still refuse to send me a link and or acutual printed standard industry weights as she referenced, and to who has come up with these weights, and to where they are published. If a company offers and says they pay on this, than they have the legal responsibility to provide this information to which these weights are based upon. Not just writing in a weight on a claim form. This is not proof of the standard industry weight. %0d%0aAs I have attemtped to contact this company many times over, they refuse to answer my correspondence, nor have they every sent a check, nor did I sign in acceptance of the claim amount they gave me. Simply put, this company is corrupt and disreputable. Stay away from these people. Nice and friendly to get your money. Well, that is the end of what you will get.