DO NOT BOOK BOOST. IT WAS A NIGHTMARE.
Dear reader,%0d%0aCongrats on your upcoming move! Whatever you do, do NOT choose Boost to move you. I wouldn’t wish our experience with them on my worst enemy. %0d%0aTLDR: Movers arrived 2 days late for pickup and delivered over a week late, movers downed a power line with their truck, broke out our front window and tried to hide it from us, ended up having our friends move half of our stuff into the truck because they were so slow and we needed to move the next morning, forced us to accept delivery on July 4 or pay $500 to put our stuff into storage and redeliver, customer service was awful (downright mean) and completely unhelpful%0d%0a%0d%0aWe booked through PeaPack, who didn’t tell us they were a broker. PeaPack has great reviews. Boost does not. We were obviously not happy when we learned Boost was doing our move since their reviews are the stuff of nightmares. Boost reps said they’d be there on Thursday morning to pick up. They didn’t show and then said it would be 11-2 on Friday. They didn’t come Friday afternoon and eventually came at 6:45pm, which interfered with our plans to see friends on our last night in town and totally screwed with the move-out cleaner we had scheduled. My disappointment did land me a $30 discount. SO GENEROUS.%0d%0a%0d%0aFirst, only 1 guy showed up and his buddy didn’t show up until close to 8. We watched them back into a pole and down a power line across the street. We had to call 911 to get the line off the street (the movers never mentioned the line to us). Then we hear a crash. They made a huge crack in the front window. I asked if everything was OK and they said yes and tried to hide it. They saw me taking a picture of it and said, “Yes, the window broke.” No apology. 20 min later we hear another crash. They broke out the entire window. I asked them to be careful and the guy says, “It’s just a window.”%0d%0a%0d%0aThe movers were so slow. 2 ppl and I had loaded, moved, and unloaded our things in 3h when we moved in town with the same stuff. It was 11:15pm (4.5 hours later) and they were only halfway loaded and they said they were going to come back at 9am. We were driving out of town the next morning, so I said, “No, you are not." Our friends helped us to load the rest of the truck. We loaded the second half in 10 min. You can’t make this stuff up.%0d%0a%0d%0aThat was Friday. We were told to expect our stuff on Monday or Tuesday. Every time we called, Boost kept saying to call in a few days. They said that they had 30 days to deliver it!!! (Of course, this is the contract they force you to sign when they arrive and you have no choice). A WEEK passes. They say they can deliver on July 3. I say that’s great, because they cannot deliver on July 4 since we will be out of state. On July 3 they tell us they can deliver on July 4th. 10 days late! They said that if we couldn’t get someone there, they would charge us an extra $500 and put our stuff in storage. I’ve never had customer service of any company be so mean t