Brothers Relocation Services, LLC

Stay Away

Brothers Relocation is by far the worst service I have ever received from a company. This is the 5th time I moved and I thought I would use a local company but that was a big mistake. They never wrapped the furniture. The furniture dolly had deflated tires, which in turn put a large scratch in my hard wood floor. They struggled to move our dressers to the second floor and made numerous holes in the drywall because they lacked the proper tools/strength for the move. They tore my couch and broke a drawer in the couch. My husband had to help them move several items because the two movers were incapable. After I brought all these issues to my movers, the movers tried to get me to sign a form to record the damages for the main office but as I read the form it was to relieve them of any responsibilities for their damages, I did not sign the form! They never responded to my phone calls, or emails to resolve these issues so I am resorting to informing the public of their unprofessional business practices. If my credit card company cannot get them to respond, I will be filing a claim in small claims court for the money I had to pay out to repair the damages they caused. On a positive note, they did show up on time. Please go somewhere else for your relocation needs, they are very unprofessional and cause more in damages than the moving service is worth.

Never use them

This is by far the worst service I have ever received from a company. They quoted me for 3.5 hrs of work based on my furniture. It took them 7 hrs to finish. Guess why - because the two movers are rather slow and take a single piece (little bookshelf) one at a time. Really! A baby could carry a single piece. They somehow got "lost" on the way to my prior and future home - after digging deeper,the GPS showed that they stopped at their home. And it is me who has to pay for the time they drive to their own homes. They never padded or wrapped the furniture,they never asked me to inspect the truck before or after unloading. They broke my coffee table and said they will call the owner to fix things. After several days of no action on their part,I called them to realize they never reported the broken item. They even questioned my arguments that it was their fault for the table. They never responded to phone calls and voicemail. I had to deal with my credit card company to get my money back for the terrible job they did and the broken item. Please,read this and go somewhere else for your relocation needs. You might pay more to a different moving company but it would be worth saving you the trouble and nerves associated with this so-called relocation company.

Awful customer service and the truck ...

Don?t ever use Brothers Relocation, they are the worst moving company ever, mostly due to the rude owner who has awful customer service. I used them for my last move which took over 17 hours because their truck broke down on the side of the road. They brought a smaller truck to move my furniture into, which meant they had to make several trips. My family waited over 5 hours for the movers to return with my stuff so we could start unpacking. We had several people helping us unpack and we were all waiting around because we didn?t know when they would return. The movers took many many smoking breaks, which I paid for. They left behind a very large picture on my living room wall, which I had to go back for. They put together my dining room table incorrectly, even though they were the ones who disassembled it. It was so late when they left at 1 a.m. that they didn?t finish putting together some of the furniture. The owner gives you a reasonable estimate, but it more than doubled. I met with the owner personally and he did not apologize or offer a discount for the awful experience that took over 2x longer than he estimated because his truck broke down. A good reputable moving company would ensure their trucks are operating as they should be.

Nver showed up

Had a scheduled time, confirmation the day before. Day of move they never showed up, never called til 90 minutes after time, asking if I could do the move the next day. I had to find last minute pricey movers. Unacceptable.

Punctual and prompt service

I had to move to my new home and it was a short distance move. This company came highly recommended from friends and family. To put it in a single phrase, I can say they were on time and got the job done on time. The movers didn't take any breaks and worked continously until the move was finished.