Misleading, terrible customer service, ...
Charles Smith Sr. Moving Consultant from Dynamic movers originally quoted $10,517 for the move, he told us that they own all of their trucks, they would come with a 5 man team, and the move would take one day. Then Cal G. called from Colorado and did a two-hour detailed walk-thru of every room in the house and the quote came back at $14,670, this was acceptable to us so we moved forward. On the day of the move two guys showed up in a Budget rental truck that was obviously too small to pack our home, one of the movers walked into the house, he spent about 10 minutes walking around the house, he then got on the phone with his supervisor for another 10 minutes, when he hung up he told us that this move was going to cost us an additional $4,760. We discussed this with the mover to no end. We were closing on the house three days later and had no choice but to move forward. The move ended up taking 2 1/2 days. The movers punched two holes in the wall and broke one of the spindles on the main staircase. When we were signing the closing paperwork at the end of the move from our old home, the mover told us to write the delivery date on the contract, he also told us this would be the day our furniture would be delivered to the new home in California, we wrote down 8/12/2019. When the movers left the house i noticed that they left one of the inventory sheets in the Garage, it was sheet # 12, so they only left with 11 inventory sheets. I immediately took a picture of the sheet and called Cal, Cal told me to email the sheet to qualityassurance@dynamic-movers.com, I did this on 8/6/2019 @ 11:26 am Mountain Time zone. As the move-in date to the new home approached my wife called Dynamic movers and wanted to see what time they were arriving on 8/12, the dispatch lady told her that we would not get our furniture for another 14-16 business days, she argued with them about this letting them know it was supposed to be at our new home 8/12. The dispatch lady told her that she was sorry and there was nothing she could do about this. This went on for days / weeks. We finally recieved a call on 8/26 from a driver letting us know that he would be at our home at 7am the morning of 8/27. The movers showed up at 11:30am, they put most of the furniture in the garage, they could not assemble our couch, 3 tables, Desk and a bed because pieces (legs) were missing. Towards the end of the move we noticed that quite a few items were missing, me and the driver sat down and went over the inventory sheets. We discovered that the driver only had 11 inventory sheets and was missing the 12th inventory sheet, most of the items missing were identified on that 12th inventory sheet. There were 28 items on the 12th inventory sheet that were not delivered including Washer/Dryer, Sleep Number Bed, Expensive DJ Equipment, Spinn Bike, Elliptical, Patio Furniture, Full Drum Set, 2 Large Yamaha DJ Speakers, Wooden Office Desk, 4 Workout Benchs, Weights, Traeger Grill and mo