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Elder Moving & Storage, LLC

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2.0(1) Reviews
Accuracy of Estimate 2.0
Moving Services 1.0
Packing Services 4.0
Professionalism 1.0

0% Recommended based on user reviews

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Membership(s) & License Info.

Member of AMSA: Yes
License Info: US DOT # 1076577
ICC MC # 202722

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Elder Moving & Storage, LLC Location

Address

Elder Moving & Storage, LLC
1 Mayflower Drive
FentonMO 63026 USA


Contact Info

Toll Free: 800-283-5728
Phone: 636-305-6260
Fax: 636-305-4099



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Reviews

No Photo Drew
July 1, 2016

2.0

Poor Customer Service and ...

This move has been one miscommunication and disappointment after another. Approximately 10 days prior to my pickup date (30 June), my driver indicated that my shipment would arrive in RI on 2 July. After making extensive arrangements to ensure we could be there to receive the shipment I was contacted on 28 June and told it would not arrive any earlier than 5 July, due to the difficulty of finding workers on 4 July. Then yesterday I was told it wouldn't be there until 6 or 7 July and now today I'm being told the 7th or 8th because the moving company is short staffed on the 5th and the driver will be doing local work. When I called to complain, I was then told it may not arrive until the 9th, our RDD (which I perceived as them saying 'be happy you're getting on the 8th'). Additionally, when the truck arrived to pickup our shipment, it was too full to take the whole shipment. In an effort to fit the shipment, some of my shipment, to include mattresses and a handmade headboard, were wrapped in blankets and plastic and stored on the back of the truck (outside). Originally I was told that the driver would have to come back on the 5th to pick up the remaining portion. When I complained about this, the company arranged to move it to temporary storage so I could clear my house. Now I am being told that that portion of the shipment will likely not arrive by the RDD. I was also very aggravated by the attitude of the customer service reps. They were not apologetic and just kept explaining how hard it is to know the dates for certain. I understand the operational difficulties of the business, but if you aren't able to nail down a delivery date 10 days out, 1) you're failing at operational planning and says a lot about your business and 2) don't tell a customer a hard date if you don't know. I will never utilize this company again and recommend against anyone using them. By the way, I have done 5 other moves in my military career and have never had a bad experience.

Origin : Columbus, GA
Destination : Jamestown, RI


Entity Type: Carrier
Operating Status: Authorized For Property, HHG
Out of Service Date: None
DUNS Number: -
Power Units: 1
Drivers: 1
MCS-150 Form Date: 7/1/2013
MCS-150 Mileage (Year): 1 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight, Household Goods

Business Address:
One Mayflower Drive Fenton, MO, 63026
Phone: 636-305-5000

Mailing Address:
One Mayflower Drive Fenton, MO, 63026

Last Updated Date: November 28, 2013

Property Passenger Household Goods Private Enterprise
TickCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active Active None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Subno
Auth TypeMotor Property Common Carrier
Original ActionReinstated
Original Action Dt.08/06/2002
Disposition
Disposition Dt.

Revocation

Auth TypeCommon
1st Served Date05/25/2000
Effective Date04/28/2000
ReasonInvoluntary Revocation

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierVanliner Insurance Company
Policy/SuretyTRV5073400
Posted Date12/14/2011
Converage From and To$0 - $750,000
Effective Date12/01/2011
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierVanliner Insurance Company
Policy/SuretyTRT5073400
Converage From and To$0 - $750,000
Effective Dt. From and To 12/01/2007 - 12/01/2011 Replaced

Insurance Address

CarrierIndemnity Insurance Co. Of North America
AuthJudith Callihan
Address436 WALNUT STREET PHILADELPHIA, PA USA 19106
Telephone215-640-4551
Fax215-761-5612

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 0 0 0 0
Out of Service 0 0 0 0
Out of Service % 0 0 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
- - - -

Unsafe Driving

MeasurePercentileThreshold
00%
65%

Vehicle Miles Traveled (VMT) : 1
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 1
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
0< 3 driver insp.65%

Relevant Inspections : 0
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 0
Total Hours-of-Service (HOS) Compliance Violations : 0

Driver Fitness

MeasurePercentileThreshold
0< 5 driver insp.80%

Relevant Inspections : 0
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 0
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
0< 5 vehicle insp.80%

Relevant Inspections : 0
Total Inspections with Vehicle Maintenance Violations : 0
Total Vehicle Maintenance Violations : 0

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 1
Vehicle Miles Traveled (VMT) : 0
VMT Year :
VMT Source :
Average Power Units (APU) x Utilization Factor (UF) : 1
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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