Guerra Brothers Moving Services

Very Bad Moving Experience

No doubt about it... Find another company to move your possessions! Let me explain so you won't be misled thinking I'm just submitting rhetoric shots at this company. Following our hiring Guerra Brother's Moving Service, we entered into a contract with them to safely move our personal belongings from the Gulf Coast area to Central Texas. That contract outlined Guerra Brothers estimate or cost to move us. It also included a time and date and that four movers would be handling this move for us and also in their own handwriting showed we paid the additional $100.00 dollars verifying we purchased an additional $10,000.00 dollars insurance to cover any possible damage not covered by them under their company insurance which is required by TXDOT to cover up to $.60 per pound of damage to the property in question. (Instead of four movers we got three. Instead of being on time the crew was a couple of hours late and instead of getting additional insurance we have to date still "Never Seen or Obtained a copy of this alleged additional insurance!) IMPORTANT NOTE: Guerra Brothers Moving Service as well as any moving company is required by TXDOT to provide you with a copy of that additional insurance policy! Good thing we bought the additional policy (even though Guerra Brothers never provided us a copy) because one of their agents dropped one of our boxes which included vintage crystal glasses inherited from her mother who purchased the crystal in 1950. Upon immediately making a claim the company balked on filing for the insurance to cover the damages of $680.00. After they called us asking to pay out of pocket without filing with insurance (Red Flags Start Waving) we sought the $680.00 to which owner Estella Fajardo refused to make good on the claim. After several attempts to speak civilly with the company which came up as "Good try, but no cigar" we ended up filing in McLennan County Justice of the Peace Court Pct. 1 a Small Claim Law Suit against Guerra Brothers Moving Service for punitive damages, attorney fees, cost of court as well as any and all other remedies of relief allowed by law. Long story short, the owner should have settled for the initial amount sought by us that would have cost her nothing except making a claim against a policy that never existed as she tried submitting the $.60.coverage policy which TXDOT requires them to have in place of the allusive additional insurance which was obviously not purchased for us by them. I know this as when she presented what she claimed was the additional policy to Judge Peterson, I asked to see the document and expressed to the judge that it clearly stated that the coverage was only for the $.60 required coverage. Judge Peterson found in our favor to which we ended up recovering over $2,000.00. If there is a moral to this story it has to be Guerra Brothers should have obtained the extra insurance or settled for the $680.00. Honesty is the best policy and

They were very honest.

They did a great job. They were very honest, they did a good job. They came a little late - I think they ah trouble with the truck, but when they got there they were just terrific. They were very quick.