Jason Taylor Moving & Storage

Broken Furniture, horrible customer ...

We contracted the Jason Taylor Moving Inc. and everything was fine until they started moving out furniture into out new house on May 30, 2014. The coffee table glass was broken, one leg of the coffee table had a chunk missing from the wood, a mirror was broken, my mahogany bar had damage to the wood, the dining room table had gouges in the wood that are not repairable and the biggest thing of all is the largest piece of our sectional sofa looks like a tree fell on it, the back was broken and the wood frame splintered. We bought the "full coverage" insurance and have been going through the claims process for over a two and a half months. The sectional piece was "repaired" but we refused it the first time because the wood was not repaired, it was pushed back together then reinforced on the back side with particle board and painted over. You could see light through it! We demanded they take it back which they did and I've been in a heated email exchange over the "repairs" with Jason Taylor the owner. He said they'd make it right and waive our deductible. I have asked repeatedly for the sectional to be replaced because of the extent of the damage and the poor repairs, he refused and attempted to repair it again. And at first he agreed to write out a warranty for the repairs but then changed his mind, although I have every email correspondence from him and what he had promised to do. I have asked repeatedly for the sectional to be replaced, having their "full coverage for replacement" insurance clearly wasn't worth the extra money I paid for it. On July 18,2014 they bought the sectional to the house with strict instructions per Jason to leave it at our residence even though the wood absolutely DOES NOT match the rest of the wood on the sectional and we tried to refuse taking it. His crew signed off that the wood does not match but refused to do anything further. Additionally the fabric on the "repaired" sectional does not line up properly at the seams on the arm near repaired area. I have emailed Jason Taylor about this and there has been no reply. It took several calls to Rivera's Upholstery, that's the company that Jason Taylor sent my sectional to for the repair of the damage to the back, not the wood, I spoke to Mike Rivera who said they only re-stretched it after they repaired the back. I explained that the fabric does not line up correctly. I told him that I couldn't get a reply from Jason Taylor and I'd like him to make it right. I asked him to come to my home to look at it but he said to text him the photos instead and gave me his cell phone number. That was over two weeks ago. There has been no reply what so ever. I cannot get an answer on that cell number, only voice mail. No one answers the phone at Rivera's Upholstery, you always get the answering machine. Now it seems Jason Taylor and Rivera's are completely ignoring me. I'm at my wits end with Jason Taylor Moving and Rivera's Upholstery. I definitely DO NOT RECOMMEND this moving company

excellent

men were extremely efficient polite . made moving easy for us. men worked very hard.