The WORST Moving Experience
This is the WORST moving company ever!!! We hired them to do a full pack and move for a military PCS. Not only did they bring too small of a truck, putting our unprotected furniture hanging off the back, they left our home before loading was finished and without telling me. They failed to provide the required inventory sheet during a military move, then lied to the military transport office, claiming they had my signature. Before unloading, I politely refused to sign a false statement saying they had done the inventory or provide a backdated signature. When it became clear he would not be able to coerce me, the owner’s son verbally assaulted me and my 2-y/o child. He was screaming and cursing so loudly and aggressively that the police had to be called by my husband at the military base, as he and other officers could hear what was happening over the phone. My baby was scared and crying. Before law enforcement arrived, the owner’s son then started berating me for watching my toddler during the move, saying I was “sitting around on my fat lazy ass all day” instead of doing his job of packing and heavy lifting, despite the fact he was aware I had to care for a small child and was also physically disabled. He left without unloading our things. When a different crew returned several days later, his father was among them and apologized for his son’s behavior. After taking delivery, we discovered they had broken a $2,199 Restoration Hardware crib. They had glued the piece back on without notifying us, turning the crib around so that the damage was difficult to see. The broken piece is relatively small and a huge choking hazard. To make it worse, when I had gone to carefully wrap the disassembled nursery furniture on moving day, the owner’s son body blocked me and informed me that I would not be doing that. When trying to discuss the problematic aspects of the service with the owner (Loretta Horton, who works the office phone on all occasions I’ve called), Loretta became belligerent on every occasion, refusing to discuss the situation, and eventually ordering me to not call again. So now I’m writing a review, because they have no interest in working towards a resolution. I’d guess this probably happens quite a bit; I think she keeps her mentally unstable son employed there because he is unable to sustain employment anywhere else. Photos to be posted in an updated review, as well as the police report if my attorney says that’s alright to post. The military transport liaison was shocked by the whole thing when she came out to deal with them; she agreed it was the worst moving service she has ever encountered - and she does this for a living! We are filing for damages through the military claims process. The damages are extensive, and we believe in at least some cases intentional, judging by the degree of damage. I’m sure the owner will probably respond to this public review with some kind of nasty lies, despite the fact that I’ve requested reciprocity in t
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