Do Not Use CLS Moving and Storage
Whatever you do: RUN, do not walk away from this company! Sam from the Sales department lures you in by giving a great impression of a caring, professional human being. I got suckered in, and I regret it from the bottom of my heart. I moved long-distance across the country. Their advertising says they treat everyone like family, well, they must be the Sopranos, is all I can say. My saga began July 16, 2015. First: the movers were not all professionals and the loading process took an hour longer than it should have. You should also know that they will put your stuff on a truck, UNLOAD it into a warehouse, then RELOAD it for your long-distance move. So much opportunity for them to lose and damage your things: three moves before your stuff gets unloaded in your new house. Second: My furniture arrived on a Budget rental van, on July 29th, with the mattresses OUTSIDE the truck, hanging off the back. They were soaking wet, filthy, and ruined. Next, nearly every box looked like it had been thrown several times down the stairs. Many boxes were ripped open, holes in the sides, and contents spilled out. An antique secretary had the molding on one side completely ripped off! The wood was just gone: I saw them wrap it in my home, and it was attached when it left my house. Here's the best part: they left EIGHT items off the truck, including two dining room chairs. Yes, not even on the moving truck. Third: After several phone calls with John S., during which he screamed at me, in dispatch, he finally agreed to send my stuff via UPS. He didn't. They were sent via Standard USPS mail with NO INSURANCE and NO GUARANTEED delivery. Ever. After two more weeks, and opening an investigation with USPS, the SIX items arrived. All damaged, but at least they got here. Two items which were in the warehouse and included in the list that John S said he would send never appeared. I called and asked him when he would send them. Never again heard from him. What do you call it when movers have your stuff--it's not lost or missing--you have paid them and the items appear on your inventory, and they refuse to ship it to you? Theft? I put in my claim on Monday, August 25th. The claims supervisor said he would have a claims acknowledgement letter to me before this morning. I never got it. These people are unprofessional, and I will not stop until I get recompensed for my ruined, damaged, and never shipped items. I'll post again when I hear and get some resolution, but I'm not holding my breath that it will be anytime soon.