Absolutely Destroyed my move
Matheson Transfer from Forty Fort, PA absolutely destroyed my expensive home, broke and damaged expensive and irreplaceable furniture, china, collectibles, etc.!! The woman who gave us an estimate, Lisa, saw that we owned an executive home with all high end furniture. She said she would send her "most experienced team" to do this job right. She allotted for 3 days to pack my home and 2 days to load the truck. First 2 days of packing, the company only sent 2 guys to pack (Gerard and Joe). At end of second day, they weren't even 1/4 done packing my home! So for each day that they were there, I had to be packing with them (which I was paying a significant amount of money for THEM TO DO)!! At the end of day 2, I called the GM, Corey, and said they would never be done packing the rest in one more day! He said "no worries, I give you my word that it will be done in time and I will send a 3rd guy on the final day of packing." On the third day, the movers broke some of my irreplaceable collectible, expensive items! They left on the 3rd day and the home was STILL NO WHERE NEAR BEING PACKED!! On day 1 of loading the truck, they didn't get a dent in it because they had to have men still inside packing!! The second and final day of loading the truck was an absolute disaster! The men came at 8am and by 9:30 pm, they still weren't done because they were still packing! As the day went on, the movers started getting tired and that's when they started breaking high-end furniture and scratching all my hardwood floors throughout the house. They took apart my bed and stood the heavy, expensive headboard straight up and down against the wall not on an angle! We heard a huge bang that literally shook the house. The headboard came smashing straight down! When the movers lifted it up, it had a huge wide crack on the right side at the top and going toward the center that was a foot long. When the mover lifted it up, he quick put his whole hand over it to try and hide it from me! However, I had already seen it! They took it to their "furniture dr." to fix. When it was delivered to where we moved to, it came back with 3 big cracks on the other side! The original crack, they just painted over it and the color was too dark so now it even looked worse. They didn't even bother to fill in the crack just paint over it! I called the company that made the bedroom suite and they said it has been discontinued, so I can't replace the headboard! This bedroom suite cost $10,000, I worked and saved up for several years to buy it! It was my most expensive and loved suite in my entire home! Now it is ruined and can't be replaced! When I called the GM after they broke it, he said "that's what you have insurance for." They then forced another bed through a door way and b/c they were tired, they refused to disassemble it. It put big scratches and ruts into my hardwood floors. Then destroyed all carpets w/ wet muddy shoes! Every item shipped to my new home was scratched, dented, cracked, or b