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National Express Inc

National Express IncVerified MoverVerified Mover

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2.8(3) Reviews
Accuracy of Estimate 2.7
Moving Services 2.7
Packing Services 3.3
Professionalism 2.7

33% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 1911152
ICC MC # 715946
Insurance: On file: $1,000,000
Required: $750,000
Year of Estd: 1/30/2010

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National Express Inc Location

Address

National Express Inc
5456 PeachTree Blvd #405
AtlantaGA 30341 USA


Contact Info

Toll Free: 877-329-4471
Phone: 678-629-2281
Fax: 678-853-2464



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Reviews

No Photo Stacy
December 19, 2014

1.8

Awful

Please do not use National Express Inc. They are awful. They quoted me one price, then when they came out, they charged me a different price. They are never on time, they had me to wait all day, but never brought my things, and never called me to let me know there was an issue.

Origin : Stone Mountain
Destination : Boiling Spring SC

Quoted Price : $973.00
Actual Price : $1,143.00

No Photo Russell
June 25, 2014

2.2

Terrible Experience

The process was bad from start to finish with the only good part being the movers themselves who were professional and good. The management team is the worst I have ever worked with during seven relocations with different companies. They were supposed to pick up my goods on Friday and call me Thursday night to confirm a time. I never heard from them by 8:00 pm so I called them. I was told "the person before me had more than estimated so the truck is full, we will get you sometime next week". I was furious as I was never given a call and I had to move out of my house. After getting angry on the phone, I was told they would have someone to my house on Saturday at 3:00. As I got home from lunch with my family at 12:30, I saw the truck arrive (no call as advertised). The movers were great and professional and I cannot say enough good about them. Was told to pick a day to have my stuff, I chose a day three days away. On that day, I had yet to hear anything so I called. I was told by the "delivery manager it would by between Monday and the Wednesday of the next week, an entire week later. As that Wednesday came and went without hearing from them, I called on Thursday. I was told "Adam" would call me that evening to tell me a time. No call. I called Friday and left a message on Adam's voicemail to call me. Called the company who told me they would leave a message for Adam to call me. No call. No call Saturday or Sunday. I call Monday to the voicemail and company. Lady tells me Adam has received messages. On Monday at 2:00 I get a call from Adam telling me that the movers will be at my house that evening. Problem is that I am taking my family to the airport that evening. Call was supposed to be 24 hours prior. He states that the truck will be here between 9 and 11 on Wednesday. 11 passes and no truck. I call again. He states that they stopped in Alexandria, VA to do another job and that it was my fault as I did not take delivery the night before. Says the truck will be here at 9:30pm same day. 9:30 goes by, no truck. I get the driver's number and he says he has not heard from Adam and will be at my house at 8 am the next morning. It seems like there are total morons running the company.

Origin : Jackson, MS
Destination : Scottsburg, VA

Quoted Price : $1,700.00
Actual Price : $2,700.00

No Photo Amber
January 2, 2014

4.5

Nice and friendly crew

The movers were really nice and they took care of all my stuff. They were very detailed and their pricing was probably better than most other companies. The crew was on-time and they were all really, really nice. I would recommend them to my friends and family.

Origin : Bossier City, LA
Destination : Aurora, CO


DBA Name: Interstate Relocation
Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 3
Drivers: 5
MCS-150 Form Date: 6/17/2013
MCS-150 Mileage (Year): 55,400 (2012)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: General Freight, Household Goods

Business Address:
4186 North Shallowford Rd Chamblee, GA, 30341
Phone: 404-944-6542

Mailing Address:
5456 Peachtree Blvd # 405 Atlanta, GA, 30341
Phone : 877-495-6767

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise
CloseCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active None None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $1,000,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.07/12/2010
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierTransguard Insurance Company Of America Inc.
Policy/SuretyTCP0000265
Posted Date10/08/2012
Converage From and To$0 - $1,000,000
Effective Date10/05/2012
Cancellation Date

Insurance History

Form91X
TypeBIPD/Primary
Insurance CarrierStratford Insurance Company
Policy/SuretyMCC0105055
Converage From and To$0 - $750,000
Effective Dt. From and To 04/01/2012 - 10/10/2012 Cancelled

Insurance Address

CarrierPennsylvania Manuf. Assoc. Ins.
AuthAngie Marrara, Commercial Auto Underwriting
Address380 SENTURY PARKWAY., P.O. BOX 3031 BLUE BELL, PA USA 19422
Telephone610-397-5000
Fax

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 15 26 0 0
Out of Service 0 4 0 0
Out of Service % 0 15.4 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 1 1

Review Information

Rating Date Rating Review Date Type
6/18/2013 - - Non-Ratable

Unsafe Driving

MeasurePercentileThreshold
6.85< 3 insp. w/viol.65%

Vehicle Miles Traveled (VMT) : 55400
VMT Year : 2013
VMT Source : Investigation (MCS-151)
Average Power Units (APU) x Utilization Factor (UF) : 2.8
Total Inspections with Unsafe Driving Violations : 2
Total Unsafe Driving Violations : 2

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
1.8880.8%
65%

Relevant Inspections : 23
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 10
Total Hours-of-Service (HOS) Compliance Violations : 12

Driver Fitness

MeasurePercentileThreshold
0.62< 5 insp. w/viol.80%

Relevant Inspections : 23
Total Inspections with Driver Fitness Violations : 3
Total Driver Fitness Violations : 3

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 23
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
0.88< 5 insp. w/viol.80%

Relevant Inspections : 13
Total Inspections with Vehicle Maintenance Violations : 3
Total Vehicle Maintenance Violations : 3

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 2.3
Vehicle Miles Traveled (VMT) : 55400
VMT Year : 2012
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 2.8
Number of Crashes : 1
Number Tow-aways : 1
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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