Next Door Relocators

Next Door Relocators is a terrible ...

Next Door Relocators is a terrible company. We have suffered nearly $1500 worth of damages due to gross negligence on the part of Next Door Relocators, including scratched and gouged floors, broken items, and appliance reconnection services that they failed to complete. They refuse to return our calls, and refuse to return our property. The movers did not arrive until 11:30 AM. On several occasions we requested they movers install the floor runners listed in the paperwork. They never did. By 6:00 PM I recommended the movers stop packing the truck and take what they had to the new house, as we have young children who needed to be at school the next day. The movers arrived at the new house at 7:30 PM to unpack. They had dropped off one of the movers at her house. As they were in a hurry to unpack, they left furniture and boxes in any available room, rather than what was labelled on the items. They then billed me for the time spent dropping off the other mover. On Tuesday 9/29 the movers failed to arrive until after 12:30 PM. We suggested they movers break down 4 large steel shelves rather than placing them directly in the truck, as they would then take up very little room. The movers agreed to do so. At 5:00 PM the truck was full even though there were several items remaining to be moved. When I checked the truck, I saw all 4 shelves in the back, fully assembled, taking up quite a bit of space. I suggested to the movers that they break the shelves down. Instead of clearing space so that the remaining items could be transported, they closed up the truck and drove it to the new location for unpacking. When the movers were “complete”, the following items were outstanding: • The washer/dryer were left disconnected, or improperly connected. I discovered this only after turning on the water to the washer. • Boxes were placed in random rooms throughout the house • Furniture was also in the wrong locations • Many items were damaged • We received no receipt or paperwork showing how much we paid • They kept my new $100 hand truck in the back of the moving van, after I repeatedly reminded them to leave it. On Wednesday, 9/30, we had to hire a second moving company to assist us in moving boxes and furniture to the correct locations. We also had them move the rest of the items from the first house to the new house. They were quick and thorough. I spoke with Scott, the "estimator", several times to request they return my hand truck. He promised it was "on the way", but it has never showed up. He has since stopped taking my calls or responding to emails.