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Vanguard Moving Services LLC

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2.0(2) Reviews
Accuracy of Estimate 2.0
Moving Services 2.0
Packing Services 2.0
Professionalism 2.0

100% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 3728331
ICC MC # 01315088
Insurance: On file: $300,000
Required: $300,000
Year of Estd: 4/11/2018

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Vanguard Moving Services LLC Location

Address

Vanguard Moving Services LLC
433 Plaza Real STE 275
Boca RatonFL 33432 USA


Contact Info

Phone: 561-345-0531



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Reviews

No Photo Jessica
July 30, 2022

1.0

Frauds!

We hired this "moving company" in February 2022. They came in May to pickup our household. When we reached in Feb,we were given a "locked in quote" of $3606.64 total. However,when they finally came to deliver (after putting us off for weeks,and refusing to tell us where our stuff was),they held our belongings hostage. They demanded $8,500 in cash! We we told them we didn't keep that kind of cash handy,they demanded we cash app it. We don't use those apps either so they refused to unload unless we gave them 2 certified checks amounting to $8,500.00. We contacted the police who came,watched them destroy our stuff,then told the movers they had to leave us a receipt for any and all monies they collected. The receipt they left us was a contract we had never seen,with our signature forged on it (on multiple pages,which we've reported this to the FBI as well as the local police and the police in Alabama). Although the forged documents claim we agreed to pay $14,647.00,I guess we got off lucky having only paid the $11,500 (even though we agreed to pay only $3,606.64 total,paid an initial deposit of $3,000 upon pickup which should have left us owing only $606.64 upon delivery,but we are suing them now for the contract fraud and the difference between the quoted price and what we paid). Not only did they rob us blind financially,they also broke every piece of furniture we own (well,every piece they brought,but I'll get to that in a second). They crushed every single box. They looted boxes and clearly rifled through as many as they could prior to delivery. They also didn't deliver several high ticket items,including our safe,our box springs,a large screen plasma/smart TV,a chaise lounge,a professional ladder,and several other items. Finally,we filed a formal complaint with the FMCSA only to find out this company is not licensed for state to state moves. They,in fact,completely misrepresented themselves as movers when they are actually brokers. Neither are the movers who delivered it,whose company is called the Najjar Brothers out of Arlington,TX. The FMCSA are the one's who directed us to contact the FBI for federal fraud (because it was interstate and because of the amount of money they extorted from us). If you check their BBB page,they are not accredited and have an F rating (please don't confuse this company with the one in MA). They broke every agreement,every law and everything we owned. They ignored us after delivery and refused to address when our other items were coming,why they inflated the contracted price and when we could get their insurance information. We did end up going through our home owner's insurance who have taken on this battle with them legally. I would suggest people avoid this company at all costs.

Origin : Hanceville, AL
Destination : Niagara Falls, NY

Quoted Price : $3,606.64
Actual Price : $14,647.00

No Photo Jesse
July 26, 2022

3.0

Horrible broker. They do not follow up ...

I hired Vanguard Moving to move my belongings from Denver, Colorado, to Las Vegas, Nevada, between April 2022 to May 2022. They connected me with a local moving company in Denver that's business operates out of Arlington, Texas, called Najjar Brothers LLC. Vanguard Moving Servies acts as the responsible broker that additionally provides customer service. Unfortunately, Najjar Brother lost a large portion of my belongings when they were delivered to my home in Las Vegas. They also required me to sign their delivery forms and pay them before they would unload the truck. I immediately informed them when they arrived and attempted to follow up with them multiple times via phone and email. They have ignored my requests and have not delivered my items nor contacted me in any way, despite previously contacting me regularly before the delivery. Because Vanguard Moving Services is my movers' broker and customer service representative, I have contacted them many times. They responded initially in June by requesting that we give Najjar Brothers more time to respond. When I followed up with them again, they stopped responding. I need help simply finding out what has happened to my items, many of which are expensive and include boxes of purses, tools, an entire desk, cube storage, and an ottoman. For others seeking to hire Vanguard Moving Services, I advise against it. They do not broker with professional moving companies or effectively follow up when companies lose your items.

Origin : Denver, CO
Destination : Las Vegas, NV

Quoted Price : $2,733.00
Actual Price : $6,733.00


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