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How do you know if a moving company is ripping you off?

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Asked by Admin

February 20, 2013 under Moving Companies


Answered by Nicole La Capria

April 15, 2013

While most moving companies are reliable and honest professionals that deliver quality services, there are some that are only looking to scam unsuspecting customers out of a buck. However, a little research and knowledge will go a long way in limiting your vulnerability to moving scams.

  • Compare quotes from several companies. The more companies you acquire quotes from, the more educated you will be on standard costs in the industry. If one company offers a drastically low quote compared to others, this may be a red flag that they are rogue movers.
  • Get an in-home estimate. It's usually not a good idea to hire a moving company based solely on an estimate given over the phone. While free quotes can easily be compared online, a company should visit your home and assess your belongings to give you a more exact price. The estimate should also be given in writing, be it binding,  non-binding, or binding-not-to-exceed.
  • Verify their credentials. All interstate movers are required by the FMCSA to register for a US DOT number. Licensing regulations for intrastate carriers vary, but over half of all states still require a US DOT number. Find out what the requirements are for movers in your state, and verify that they meet these standards on the FMCSA website.
  • Read reviews, ask for references, and check their record. Do a thorough background check on any moving company before hiring them--ask them for references from satisfied customers, check their record on the Better Business Bureau website, look for outstanding complaints on the FMCSA website, and read online reviews for more information on the company's customer service history.
  • If it sounds too good to be true...Beware of any enticingly low qoutes--if it sounds too good to be true, it probably is. Know what important questions to ask to avoid making a very costly mistake when hiring a moving company.
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