Deceptive, Dishonest, and Destructive
Cal Van Lines gave an initial quote that sounded very competitive. They stated they would pack items, there was insurance for damages and they could be there within the week to pick everything up. It took them two weeks to show up. Not a big deal. They packed all the items into a truck, and took it to a warehouse. The time frame was April 23 to May 11th. Well, on May 11th there was no phone call and no one came. A phone call to the company, and they said there was a delay in leaving from the warehouse but it would be there in one week, and they would definitely call 24-48 hours ahead of time (there had been numerous lack of communication issues already). One week passed, no one called. I called. They said the truck broke down (which confilcts with the story of the driver). They said one more week and I would be contacted with discounted price and arrival time. They did contact me, but did not give the dicsounted price. When the truck arrived I was told I had to pay the full amount or not get any of my items, despite all the reassurances I would get a reduced rate due to lack of communication and over two week delay. Long story short, several items were damaged. (120 days to possibly get up to 60 cents per pound re compensation), I had to help offload and assemble (the driver slept and had his new assistant try to assemble). DO NOT USE THIS COMPANY, they lied on several occasions, will likely be late, and damage your items, and it will all cost you more than using PODS, U-Haul box, etc.
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