BestWay Moving LLC

Overall a good move

Their price was nearly double what I had anticipated, but other than that they were pretty good. They were careful with my stuff and the crew was good. One was really nice, one was okay -- he was a little grumpy, I don't know if he was just tired -- and they didn't have their own tool set. I had to dismantle a couple of things, like my bed and stuff, and I had to go and borrow some tools for them to use and work with. I wondered why they didn't have their own tools. The customer service was very responsive and it was good, and the price that they charged me turned out to be double the estimate they gave me. He had mentioned that there would be a little change because of packing supplies and stuff, but it was a much larger change than I had anticipated. My advice to future customers would be to ask them if there is another job after your job, because there were some things that they left here because they had to get to another job.

They didn't pack our stuff properly

They came on-time. The problem was when they took the stuff to the storage place, they didn't pack it properly so therefore we cannot even open it. When we go there, we cannot open it. The prices were okay, no problem with that. I don't know what they did. They should have packed it properly so that we can open them when you go in. We used another company (American Van Lines) last time and they were great and they packed our things properly during there was more stuff with them and we can even open the storage. This company didn't pack properly and we have problem in opening it.

Quick and efficient and showed a ...

The best thing about these guys is that they didn't call me at odd hours unlike other moving companies which I contacted. Instead they checked in with me through emails and let me do my thing. They were also quick and efficient and showed a willingness to work with my situation and they gave me a competitive estimate and took care of all my stuff.

Service was excellent, but I felt ...

The movers arrived within the timeframe quoted. They were proficient and did an excellent job. I specifically asked if there were other charges, and the only charge I was made aware of was if they wrapped my big screen television, therefore I took care of that myself. I was told the movers would come in and wrap my furniture, but no mention of an additional charge. Therefore I was suprised to learn afterwards that I was being charged for the tape and boxes used. For the most part, I did not need the boxes around tables, and would have declined or supplied my own had I known it was extra. Being that they charged additional for credit card purchases, I was prepared to pay in cash. These additional charges forced me to pay by credit card as I did not have that much cash on hand and therefore pay another $60 in processing fees. While satisfied with the service, I do not like suprises and would not use this company again.

Professional service

Great courteous and professional service of a local mover with a big heart and tender care. I got taken care of in no time. My things were in pristine condition. Their movers really know what they are doing. Classy and professional. Thanx for your hard work and customer service Best Way.