Ace Relocation Systems Inc-San Jose, San Jose CA 95112
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Ace Relocation Systems Inc-San Jose

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Membership(s) & License Info.

Member of AMSA: Yes
Member of BBB: Yes
License Info: US DOT # 125550
ICC MC # 79658
Insurance: On file: $1,000,000
Required: $750,000
Year of Estd: 10/7/1955

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Ace Relocation Systems Inc-San Jose Location


Ace Relocation Systems Inc-San Jose
675 Quinn Avenue
San JoseCA 95112 USA

Contact Info

Toll Free: 1-800-937-4223
Phone: 408-795-1740
Fax: 408-795-1751

Ace Relocation Systems Inc-San Jose: Gallery


No Photo Mj
March 6, 2022

Dishonest report to Department of ...

I paid close to $11,000 for an interstate move. The head mover was hostile and inappropriate during the move and tried to pressure me to sign papers that I had received my high valuable items BEFORE I had examined or even found these items when delivered. Pieces of an antique were falling off during delivery and he denied it was from the antique. He refused to safely secure my inversion table as hardware was loose and according to Michelle Blake from Atlas in her report clearly stated that could have "killed" the person using it. They also did not complete the move, left furniture unassembled, left some obstacles and doorways blocked. But worse than this is their claims process violates their own policy that one has 9 months to file a claim. They gave me less than 2 months, and cut me off from their claim site so that I was unable to complete and list all the damaged goods. They offered a small settlement BEFORE I was finished listing the damages! For example they offered $100 for a Roland electronic keyboard valued at $1100. Given the agreement is full replacement value they are dishonest given many of the keys were documented as not making any sound after they extensively damaged it. What an insult let alone the damage to my antique grand piano. Given their refusal to follow their own guidelines I went through arbitration resolution dispute process with the credit card company that had processed my payment of $11000 for the move. Amex awarded in my favor and Ace relocation has been asked to pay back several thousand dollars. The following day, I received a threatening email from someone who identified themselves as an Atlas employee. She stated that I owed 100 percent of the money back that they were having to credit back to Amex since they lost the dispute. Her letter was so vile I wondered if she really was an Atlas employee. They are an Amex merchant and need to follow the rules of a dispute with a card member instead of threatening me with collections. And then refusing to compensate me AT ALL for the damages! Even though I bought their insurance and they acknowledged there were damages. And again closing the claim well BEFORE 9 months violating their own rules. Finally, corporate shows apathy towards their employees' hostile and likely illegal tactics towards their customers. All official documents should be sent as a permanent file NOT as a WORD document or live attachment that can be deleted and altered AFTER the attachment is sent in an email as Chelsie Drysdale did. her email is She edited out the contents of her original vile letter and replaced it. And this is how they do business?

Origin : californoa
Destination : arizona

Quoted Price : $11,000.00
Actual Price : $11,000.00

Ace Relocation's northern California facility has been servicing the moving and storage needs of the Bay Area for over 20 years. We provide professional relocation services for local, national and international moving. Call, click or email us for a complimentary, in home move estimate.

Do you need to store your goods? Our storage warehouse is a state of the art facility, custom built in 1998. We have an on-site truck scale and over 40,000 sq. feet of warehouse space equipped to handle vaulted, secure storage for both short and long terms needs.

Our drivers and crews are the best in the industry. They receive continual training on safety procedures, claim prevention and relocation protocol, this prepares them for handling high value items and more efficient overall in preparing your household goods for moving.

We provide free no obligation move estimates at your convenience. Whether you are moving across town or across the country, you can rely on Ace for dependable pick up and delivery schedules, competitive pricing and quality award winning service.

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