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I scheduled a move of a 2 bedroom apartment, which 2 people live in. One bedroom was unfurnished aside from two small bookshelves. The entire move of 37 miles took just over 12 hours, being billed at an hourly rate. Twelve hours, for a 2 bedroom apartment. Both apartments were third floor units. The movers arrived in a rented Uhaul truck, not the branded trucks pictured repeatedly on the website. They proceeded to carry small to medium boxes, 1-2 at a time up and down the stairs, not using any of the equipment they had. I witnessed them stand outside their truck and have a conversation with the apartment maintenance staff about the shoes one of the movers was wearing. I witnessed one of the movers not be present for periods of time, and then would be walking over from the next building, the opposite direction of the truck. The billing, again, was an hourly rate. They tried to tell us the last large item wouldn't fit in the truck, so they couldn't take it. When they actually were told to take it downstairs, it fit easily. At the unload site they said their boss didn't realize it was a third floor move, so they weren't prepared, and what is why it was taking so long. A communication from and to their company beforehand indicates third floor. At the "completion" of the unload, the movers departed with the following not completed: Dining room table not reassembled, multiple pieces of furniture still wrapped in moving blankets, feet were not reinstalled on couch. We had provided a dozen bottles of cold water for them at each location, and found them thrown on the ground in the stairwell outside the new apartment. I attempted to contact Big Boys during the move to express my concerns, but only received recorded messages about how busy they were. I emailed them on the moving day, with no response. On moving day +5, I contacted them via phone, was was informed they only correspond via email. That day I did recieve an email stating they had "requested copies of all documentation so that I can respond to all the matters brought to my attention." I emailed asking for a follow up 7 days later, on moving day +12. No response. I called asking for a follow up the next day on moving day +13, with no response. I called once more and did have the opportunity to discuss the problems with a company representative. She was dismissive from the beginning repeatedly referring to the "black and white" of the contract. I asked if she was willing to give me any accommodation for the problems, which she was not. I explained I would be forced to relay the facts of my move wherever possible. She responded by informing me she "has Google too" and can write what she wants. I asked her if she was threatening me, and she said it was her "Constitutional right" to say what her opinion of me was online. Please consider th